Customer Service Sales Representative
Resume:
HIONA FOUST
DesPlaines, IL 60016 abmjl9@r.postjobfree.com
OBJECTIVE
To obtain a position in an animal-related organization that will capitalize
on my extensive customer service background and my passion for animals.
QUALIFICATIONS SUMMARY
Degreed professional with over nine years of customer relations experience
and practical clinical training with pets. Personal strengths include
excellent interpersonal, communication and organizational skills. Quick
learner who can effectively work independently or in groups.
PROFESSIONAL EXPERIENCE
KCA Financial Services, Geneva, IL
5/2003-Present
Collector
. Manage thousands of medical accounts' collections
. Maintain highly confidential data including credit reports and social
security numbers
. Negotiate payments according to client specifications
. Accept a high volume of inbound calls and initiate outbound calls to
debtors
. Train new employees in computer systems and collection processes
. Achieved incentives by exceeding goals set forth by the company
. Handle extremely difficult conversations and aggressive customers
professionally
. Research and identify missing contact information for customers
through database searches
Mimi Maternity, Schaumburg, IL
8/1998-5/2001
1 Sales Representative
. Assisted customers in selecting merchandise and advised them on fit
. Managed inventory including shipping, receiving and counting
. Executed merchandising plans according to corporate standards
. Opened and closed the store
. Handled cash and other forms of payment and made bank deposits
EDUCATION
BA, Liberal Arts and Science, 2003
University of Illinois at Chicago
Certificate- Veterinary Assistant, 2009
Harper College, Palatine, IL
COMMUNITY SERVICE
Volunteer and fundraiser, Bark in the Park
Anti-Cruelty Society, Chicago
Volunteer, Buddy Foundation
Animal Shelter, Arlington Heights, IL
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