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Manager Customer Service

Location:
Germantown, TN, 38138
Posted:
June 24, 2010

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Resume:

KEITH L. CURRY

**** ********* *** ? Germantown, TN 38138

Home: 901-***-**** ? Cell: 901-***-**** ? Email:

abmjku@r.postjobfree.com

SENIOR OPERATIONS

PROFESSIONAL

Senior Operations Pharmaceutical Professional, with transferrable industry

skills, successful at leading OTC and Schedule II - V multi-site high-

volume/high sku warehousing/distribution facilities to new efficiency

levels. Astute at introducing state-of-the-art technology and Operational

Excellence initiatives through LEAN methodology to streamline systems and

processes, improve efficiency and productivity, reduce costs, enhance

quality, increase inventory integrity, reduce shipping time, build top-

performing work teams, client interface, and ensure a safe environmentally

compliant cGMP workplace. Core expertise includes:

DEA/FDA/OSHA/Sarbanes Oxley audits/interfaces ? New Product Launches ?

Creating Metric Based Distribution Environments with Root Cause Analysis ?

Florida & California Designated Representatives - (E) Pedigree ? Strategic

Planning & Operational/Capital Budgeting ? Inventory Control & Product

Destruction ? Labor Relations & Employee Development ? General Operations &

Productivity Improvement ? Vendor Sourcing, Negotiations & Quality

Assurance ? CAPA ? Full P&L Responsibility ? Client Interface Through

Quarterly Business Reviews Meetings (QBR) ? LMS.

CAREER HIGHLIGHTS

WOCKHARDT PHARMACEUTICALS: Parsippany, NJ, October, 2008 - Present.

($1 billion manufacturer and distributor of Schedule and Rx drugs.)

CONSULTANT - Managing all critical contractual aspects of company's 3PL

provider. Created a metric based distribution environment with root cause

analysis. Assisting with client's customer improvement process. Implemented

and monitored a Corrective Action Preventative Action (CAPA) program.

Creating a Gain Share/Pain Share program for vendors, employees, and

carriers.

OPERATIONAL Through the CAPA program the following metrics were

increased at the

TURNAROUND 3PL site: Cycle Counts from 95% to 99%; Order accuracy from 96%

to 99%; Returns reduced from 4% to 1/2 %

of monthly shipments. Also, through the CAPA program

SOPs were bridged between the OEM and the 3PL.

KEY RESULTS Met the challenge of improving customer service by initiating

quarterly

customer site visits to create, and subsequently discuss, customer

monthly performance metrics - (QBR).

continued

KEITH L. CURRY PAGE 2

EXEL LOGISTICS: Memphis, TN, July, 2006 - October, 2008.

($5 billion 3PL specializing in pharmaceuticals, industrial, chemical,

retail, and auto.)

DIRECTOR OF OPERATIONS (Pharmaceuticals) - Managed (5) Pharmaceutical

client sites and (1) packaging operation, including start-up, contract

management, solution planning and design, cost modeling, metric

development, P&L, and Facilitate Customer Quarterly Business Review Meeting

(QBR).

OPERATIONAL[pic] Met the challenge of clients' spikes and lulls in volume

by creating

OVERHAUL a regional campus environment between sites to utilize

equipment

and labor sharing.

TEAM Implemented a system to identify and promote "next level"

DEVELOPMENT employees for supervisory and management positions.

KEY RESULTS All sites of responsibility consistently met/exceeded client

and

company performance metrics as well company financial goals.

ALPHARMA PHARMACEUTICAL: Columbia, MD, March, 2000 - February 2006.

($2 billion generic manufacturer and distributor of Schedule II - V and

OTC pharmaceuticals.)

DIRECTOR OF OPERATIONS - Managed all critical aspects of a 952,000 sq. ft.,

158 employees, 28000 active SKU, Schedule II - V DEA and FDA mandated,

automated DC with full P&L responsibility. Created employee and vendor

gain/pain share program. Facilitate Customer Quarterly Business Review

Meeting (QBR).

OPERATIONAL Managed 15 new product launches successfully. Reduced a

$19mm

EXCELLENCE budget by $3mm over a 3 year period through a series of LEAN

and

CAPA practices. Consequently, increasing all customer and company

performance metrics exponentially.

TEAM Implemented a system to identify and promote

DEVELOPMENT employees for supervisory and management positions.

FAST TRACK LOGISTICS: Memphis, TN, February 1999 - February 2002.

($150K residential delivery business for LTL carriers and retailers)

OWNER - Grew 1 employee residential delivery business through sales cold

calling, rate

negotiations, and budget planning and control.

...continued

KEITH L. CURRY PAGE 3

J.M. SMUCKER Co.: Memphis, TN, July 1998 - February 1999.

($1 billion manufacturer and distributor of retail fruit spread, peanut

butter, et. al.)

DISTRIBUTION MANAGER - Managed all critical aspects of a 300,000 sq. ft.,

60 employees, 2000 active SKU, FDA mandated automated DC.

BAXTER INTERNATIONAL: Memphis, TN, July 1992 - July 1998.

($6 billion manufacturer and distributor of pharmaceuticals, medical

devices, and biotechnology.) .

INTERNATIONAL DISTRIBUTION MANAGER - Managed all critical aspects of a

150,000 sq.ft., 40 employees, 11,000 active SKU, FDA mandated DC to export

medical products to over 100 countries throughout the world.

WAL-MART/SAM'S DISTRIBUTION: Memphis, TN, June, 1990 - July, 1992.

($340 billion mass merchandise retailer.)

DISTRIBUTION MANAGER - Managed all critical aspects of a 250,000 sq.ft.,

120 employees, 30,000 active SKU DC to ship products to regional Wal-Mart

and Sam's stores.

CARDOX CORPORATION: Memphis, TN, May 1987 - June 1990.

($1 billion manufacturer and distributor of liquid CO2.)

REGIONAL DISTRIBUTION MANAGER- Managed multi-site (5) fleet operations of

liquid CO2 distribution to customers.

BLOCK DRUG CO.: Memphis, TN, May 1984 - May 1987.

($1 billion manufacturer and distributor of retail consumer goods.)

PRODUCTION SUPERVISOR - Managed all critical aspects of production labor

and line efficiencies.

EDUCATION

Christian Brothers University, Memphis, Tennessee

B.S. Management, 1984

Minor; Accounting

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