Customer Service Manager
Resume:
Julia Correa
Email: abmjju@r.postjobfree.com
SUMMARY:
Demonstrated achiever with exceptional knowledge of the Assets and Logistics Dept. Skilled at learning
new concepts quickly, working well under pressure, and communicating ideas clearly and effectively.
EXPERIENCE:
09/05 – Present M overo Technology Inc. Austin, Texas
Assets and Logistics Coordinator /Team Lead
• Worked directly with Customers to provide assets and logistical services.
• Creating and maintaining reports in relation to client specific inventory.
• Play a key role in configuring PDA (Personal Data Assistant) devices and Tablet PC's for successful
deployments for a client specific software for such states as FL, MS, And LA.
• Prepared corporate financial reports for the accounting dept reporting invoices.
• Creating and maintaining inventory of all wireless equipment for all our clients on a monthly basis.
• Processing and maintaining all purchase orders for supplies and anything needed for the Logistics Team.
• Can process and package all return kits to make sure that equipment is retrieved from end users that are
exiting the client specific program.
• Handling all miscellaneous administrative tasks that are requested.
Scheduling appointments for trainers to meet with doctors to a special client specific project.
Calling users to retrieve units that were not being used per program specifics.
• Editing and entry of Standard Operating Procedures Work Instructions.
• Batch sheet closure and filing (electronic and physical).
• Regulatory support as needed: correspondence, file maintenance, data entry.
• Constant operation of United Parcel Service and FedEx meters.
• Packaging support as needed.
• Cross-train in all applicable Shipping/Logistics tasks.
• Fill in for Logistic Specialists, shipping/receiving goods, when needed.
• Front line contact with carriers, forwarders, and brokers to schedule outbound order traffic.
• Provide necessary assistance; such as cycle counts, transaction investigation, electronic reconciliation,
audited count process, to maintain an accurate warehouse inventory.
• Maintaining a SAFE and CLEAN work environment.
• Act as the central point of contact for all requests in regards to the assets and logistics team.
• Support implementation and ongoing execution of performance management and learning management
systems within the assets and logistics team.
• Act on and follow through on all assets and logistics requests within the required time frame.
• Recommend supplemental training aids (e.g. documentation and videos) and help develop them.
• Liase with suppliers to ensure level of quality is maintained.
• Coordinate and lead secondary training efforts.
• Stay abreast of trends and developments in the training industry and recommend improvement.
References available upon request
02/02 – 02/04 P rovidian Financial Inc. Austin, Texas
Collections Representative
• Calling customers and assisting in getting their credit back on track.
• Served as interpreter and translator for Spanish customers.
• Track daily productive by data entry on spreadsheets and computer software.
• Under supervision, we are assigned to continuing responsibility for investigation, analysis, and follow up
for collections of overdue accounts.
07/01 – 11/03 Big Lots Inc A ustin, Texas
CSM (Customer Service Manager)
• Assist in the day-to-day operations for branded concepts.
• Coordinate and Assign registers to employees.
• Supervising personnel; train employees in company policies and procedures
• Including implementation, measurement and the training of employees; ensure quality employee
performance.
• Verify sales reporting, and cash handling.
• Maintain positive customer relations by ensuring efficient, quality service and products.
• Maintain proper implementation of sanitation procedures and standards.
• Ensure that maintenance of all equipment is completed when necessary.
• Ensure effective operation of the front of the store.
07/01 – 11/03 Scirex Research Clinic A ustin, Texas
Lab Assistant 2 (PRN)
• Processing lab specimen’s urine, blood, fecal samples.
• Keeping area in neat and clean.
• Also handle all miscellaneous administrative tasks that are requested.
• Performs clerical tasks such as filing, typing, labeling and billing; inventories and requisitions supplies and
materials.
• Performs standard laboratory procedures such as maintaining cell cultures requiring the use of sterile
technique, processing tissue samples and preparing slides using staining techniques.
• Compiles data and assists in routine preliminary analyses; maintains research data in laboratory notebook,
writes summary reports and reports findings to investigator.
• Collects samples or data and performs lab analysis and/or quantifies and tabulates results.
• Organizes supplies, materials or equipment and sets-up equipment for laboratory experiments or
demonstrations; may perform minor equipment maintenance.
• Maintains detailed records of controlled substances in the laboratory; packages waste material and arranges
for disposal according to established procedures.
12/01 – 12/03 Rodeo Night Club Austin, Texas
Waitress/Bar Back/Bartender/Hostess
• Making sure the tables are set up for the night.
• Handling various janitorial duties for the club.
• Having all liquor stocked and ready for bartenders to serve.
• Making sure registers have cash and are ready to go.
• Serving customers are they arrive.
• Handling all cash flow at the door.
References available upon request
• Making sure that all special guests are tended too.
11/99 – 06/00 Unique Wireless New York, N.Y.
Assistant Manager
• Assist in the day-to-day operations for branded concepts.
• Coordinate and supervise activities of employees.
• Supervising personnel; train employees in company policies and procedures
• Including implementation, measurement and the training of employees; ensure quality employee
performance.
• Verify sales reporting, cash handling and payroll accounting reports
• Prepare various cost and operational reports.
• Maintain positive customer relations by ensuring efficient, quality service and products.
• Maintain proper implementation of sanitation procedures and standards.
• Ensure that maintenance of all equipment is completed when necessary.
• Ensure effective operation of areas at all times.
12/96 – 12/99 Boston Market N ew York, N.Y.
Shift Supervisor
• Maintaining Food production, also trouble shooting day to day Occurrences.
• Establish and maintain the inventory accounting reports for the store.
• Managing 7-10 employees
• Scheduling, counseling, and dismissal of employees when applicable.
• Assist in the day-to-day operations for branded concepts.
• Coordinate and supervise activities of employees.
• Supervising personnel; train employees in company policies and procedures
• Including implementation, measurement and the training of employees; ensure quality employee
performance.
• Verify sales reporting, cash handling and payroll accounting reports
• Prepare various cost and operational reports.
• Maintain positive customer relations by ensuring efficient, quality service and products.
• Maintain proper implementation of sanitation procedures and standards.
• Ensure that maintenance of all equipment is completed when necessary.
• Ensure effective operation of areas at all times.
EDUCATION:
Associates In Criminal Justice October, 2008 – Present
Axia College of University of Phoenix
High School Diploma Graduated June, 1999
Bayside High School NYC
References available upon request
Contact this candidate