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Customer Service Manager

Location:
Columbia, MO, 65203
Posted:
June 12, 2010

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Resume:

Steven P. Scott

**** ******* ***** *****

Columbia, MO 65203

573-***-**** Home

573-***-**** Cell

E-mail: abmjjp@r.postjobfree.com

SUMMARY

Management Professional with and 18 years of progressive career experience

in materials and procurement. Proven ability to provide leadership and

support in supplier and materials management, cost reduction efforts,

growth and development of national strategic sourcing team efforts, and

company-wide financial analysis and systems integration. Strengths include

leadership, relationship and project management, strategic sourcing, data

mining and analysis, and transformation management.

PROFESSIONAL EXPERIENCE

Tomkins - Gates Corporation, Columbia, MO

September 2000 to April 2010

Supply Chain Manager, Industrial and Auto Aftermarket Metals

1/07 - 4/10

. Responsible for $50 million in spend across US - Align with Global Metals

team to manage supply base and cost management

. Drove cost reductions of $6 million through the implementation of formal

RFP process, supplier rationalization, and assemble vs. buy programs

. Implemented Supplier parts forecasts and rating metrics that increased

customer service level from mid 70s to mid 90s

Corporate Purchasing Manager, National Accounts

09/00 - 12/06

. Strategic Sourcing Management and growth of National Purchasing Contracts

at approximately 150 company locations

. Accountable for one direct and many indirect reports

. Reduced the number of suppliers of corrugated purchases from 65 to 30 -

Resulting in cost savings of $5 million (approximately 13%)

. Co-led MRO strategic sourcing team that negotiated agreements with three

key suppliers. Resulting discount levels ranged from 14% to 29%. Rebate

programs also increased and established to promote take-up

. Managed several on-line reverse auctions through partnership with

FreeMarkets for Folding Cartons, Fasteners, Powdered Metal Products,

Pharmacy Benefits Management, and Injected Molded Rubber

Lau Industries Dayton and Englewood, OH October 1992 to

September 2000

Purchasing Manager

02/98 - 09/00

Responsibilities included the management and supply of purchased parts for

plant consumption, all other plant purchases, inventory reduction, cost

reduction, and responsibility for Accounts Payable Function and plant P/L

forecast accuracy. Annual plant purchases of approx. $8.1 million with a

focus on steel, bearings, fasteners, packaging, paint, and shafting; One

direct report.

. Generated $370,000 (4.5%) in annual cost reductions through price and

contract negotiations, and engineering changes in two years

. Reduced purchased parts inventory by 20% in eight months while

maintaining plant customer on time deliveries of 100%

. Implemented and maintained KanBan system of materials replenishment to

reduce inventory and increase turns

. Established Purchasing Credit Card program resulting in the reduction of

1,000 invoices / receipts / POs annually

Production Services Manager

09/95 - 2/98

Responsibilities included management of plant customer service, production-

planning functions, and plant P/L forecast accuracy. Project Leader

responsibility for the implementation of MAC-PAC ERP system; Provided

leadership, management, and oversight of a team of six direct reports.

. Managed growth of sales from $2.5 million to $4.8 million (192%) in nine

months with 90% of deliveries on time

. Managed Sales demand and requirements during three week shutdown for

plant relocation

. Led successful implementation of MAC-PAC ERP system including migration

from old system, and maintenance following implementation

. Developed product coding system to improve schedule loading and demand

management

Production Scheduler

09/92 - 9/95

Responsibilities included departmental production planning, scheduling,

expediting, business system analysis, user training, and batch processing

on IBM RS/6000 platform.

EDUCATION

M.B.A. Business - William Woods University Columbia, MO - 2006

B.S. Business Administration - Wright State University Fairborn, OH 2000

PROFESSIONAL TRAINING AND CERTIFICATIONS

APICS C.S.C.M certification 2007

APICS C.P.I.M certification 2001- Recertified 2006

Indiana University - Corporate program on Financial Analysis June-Sept.

2003

ISM Commodity Team Management 2003

Complete Effective Negotiating I 2001 and II 2002 (Karrass)



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