Sales Manager

Robert Flesher

**** *********** ****

Evansville, IN 47712

H: 812-***-**** *********@*****.*** C: 812-***-****

Summary

Versatile, well-organized management professional with experience in

process improvement, sales/marketing communications and operations and

vendor relations. Well-developed problem-solving skills with the ability

to resolve difficult situations under adverse conditions. Strong

performance in dynamic environments with proven experience in developing

cost reduction and productivity measures. Expertise includes:

IT Project Management Process improvement

Communication External vendor management

Technical and Customer Support Training development/deployment

Strategies

Professional Experience

BRISTOL-mYERS SQUIBB / MEAD JOHNSON NUTRITION, Evansville, IN 1995 - 2009

Manager, Sales Operations 2004 - 2009

Managed all aspects of automation, innovation and process improvement for

MJN US Medical Sales. Department also responsible for communications and

planning for medical sales force. Considerable experience defining support

strategies while also managing resources providing services such as

technology deployments, training and support.

. Improved an internal process that enabled MJN to avoid $250,000 and

allowed BMS to save in excess of $1.5 MM for providing high-speed

internet services to 3000+ remote employees. First "non sales rep"

employee to receive the Accent on Excellence Sales Rep of the Year award

trip.

. Managed fulfillment vendor relationship - optimized processes and

inventory therefore reducing costs from $1.3 MM in 2004 to $450,000 in

2008.

. Created and implemented training strategy for SFA deployment that

included training 20+ instructors, coordinated logistics for 25 training

sites.

. Collaborated with internal stake holders to develop a sales rep sampling

strategy that would reduce shipping costs by nearly $300,000 in 2009.

. Led multi-functional, multi-divisional conversion team in 2007 to deploy

mobile technology ($1.3 MM) and managed effort to develop & implement a

new sales force automation (SFA) application to US & Puerto Rico

($800,000).

. Developed On-Demand web based training modules for continued education.

. Championed a remote interactive environment for sales presentations,

clinicals and distance learning modules thus reducing printing cost by

25% and increasing "speed to market" by 1 month.

. Conceived and coordinated initiative to provide quarterly "live" webinars

to 40 or more hospitals throughout North America, providing a forum for

current industry experts and thought leaders.

Associate Manager, Sales Administration 2000 - 2004

Assured the MJN Medical Sales Force had necessary tools and processes to

perform more efficiently and effectively. Involved in most aspects of

Business Analysis from process optimization, communications, incentive

compensation, to assisting in Marketing and Human Resource initiatives.

. Served on two Business Optimization teams to drive productivity in

distribution services resulting in savings of an estimated $500,000 in

2003.

. Managed support activities for the North American medical sales force

helpdesk providing hardware and software technical support to nearly 500

sales reps nationwide.

. Created web portal that quickly became the primary communication venue

and information source for the medical sales department. The site was

consistently in the top 3 of all BMS departmental portals.

Robert Flesher Page Two

Business Analyst, Information Management 1997 - 2000

Supported the sales department by developing methods to track field

activity. Mainly focused on laptop applications and training but involved

in most field based automation activities.

. Developed rep laptop training and conducted classes both in Evansville

for new reps and in the field when necessary.

. Established processes and standards for migrating data from legacy

systems to relational databases for state-of-the-art handheld computing

platform.

Telecommunication Analyst, BMS Network Center 1995 - 1997

A senior member in the BMS International Network Center. Focused on

ensuring network availability and security to global BMS clients. Manage,

maintain, and upgrade LAN and WAN technologies as needed.

. Developed project plan and implemented international deployment of

intelligent network hubs for BMS.

. Provided 3rd level support to guarantee 24 hour uptime of all global BMS

networks and locations.

Welborn hospital, Evansville, IN 1992 - 1995

Manager, Office Systems

Managed a staff of 4 in the Information Systems Department. Accountable

for all networking infrastructure decisions and network software

application support. Department supported 700 + administrative and Medical

staff personnel on office and patient information systems.

. Managed a LAN infrastructure project - installing/upgrading 600+ PCs and

wireless touchpads. Project had a budget of $2 MM and was completed on

budget and 3 weeks early.

. Coordinated activities of an external consulting firm with 25 outside

contractors to complete project with minimal disruption to normal

hospital activities.

EDUCATION

B.S., Occupational Studies - Business Administration

University of Southern Indiana, Evansville, IN

PROFESSIONAL DEVELOPMENT

Great Managers - Gallup University

Mastering Interpersonal Communications - Communispond

Write Up Front (Business Communications) - Communispond

Getting Things Done / Mastering Workflow - David Allen

Presentation Skills for Technical Presenters - Brody Communications

Perceptive Communications / Communication Styles

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