Customer Service Quality Assurance
Resume:
DORENE J. FERRIGNO
Staten Island, NY 10314 718-***-****
SUMMARY OF QUALIFICATONS
Comprehensive global supply chain experience focusing on financially effective inventory management
Skilled negotiator
Highly effect administrator
Solid analytical, organizational and leadership skills
Knowledgeable in automated workflow process
Ability to develop creative alternatives to problem solving
PROFESSIONAL EXPERIENCE
Buyer Nov 2005 – September 2008
Main Tape Cranbury, New Jersey
Responsibilities include:
Sole purchasing agent responsible for all purchasing related functions including contract negotiations for annual purchases exceeding $30MM
in raw materials, packaging, MRO, paper and films
o Negotiated a 3% cost reduction with vendor whom purchases exceed $10,000,000 annually
o Staved off a 5% increase for a staple in the majority of our products where annual purchases total 1.4 million dollars
Responsible for the introduction of several new vendors resulting in significant cost reductions including
Reviewed and made recommendations for initiation of new products
Approved second and third source suppliers for paper, film and packaging to ensure continual product availability
o Utilizing these alternate vendors resulted in a reduction of packaging costs by approximate $65K per year.
Implemented a system of formal purchasing practices and procedures, utilizing Vantage purchasing system
Purchasing Manager 2001 – Nov. 2005
Pharmaceutical Formulations, Inc Edison, New Jersey
Responsibilities include:
Full management of procurement cycle for a global supply chain of all goods and services including but not limited to, raw materials, packaging,
and MRO in excess of $70MM in annual purchases
Effective negotiation of all goods and services at a competitive cost
Managing inventories for maximum cash effectiveness while maintaining customer service standards
Managing a staff of purchasing professionals including a buyer and expediter
Establishment and implementation of departmental systems and procedures
Providing senior management with market trends and analyses
Accomplishments:
Successful negotiation of cost reductions which resulted in an overall annual cost savings of 52% for the year-end 2004.
Improved cash flow by over 5% through cost reductions, extended payment terms, etc.
30% reduction in raw material inventory, through vendor held inventory
Reduced on hand finished goods inventory by 15% without adversely affecting customer service levels
Creation of a series of policies and guidelines and all SOP’s relating to purchasing and Oracle 11-I and regulatory compliance.
Senior Buyer 1999 – 2001
Pharmaceutical Formulations, Inc Edison, New Jersey
Responsibilities included:
Purchasing of approximately $12MM of packaging components including, but not limited to, labels, folding cartons, package inserts, shippers as
well as MRO
Negotiated commercial agreements to ensure timely and cost effective supply of goods and services
Centralized newly created MRO purchasing function, which had been decentralized among several departments
Coordinating all subcontract purchases of bulk/blister packaged components and finished goods
Assured regulatory compliance (cGMP, OSHA, FDA) with suppliers and resolved quality and compliance issues
Prepared cost of goods analysis for make or buy decisions
Managed raw materials and outsourcing functions
Accomplishments:
11% cost reduction on packaging components
6% reduction in on hand inventory
Buyer 1996 – 1999
Permacel Corporation North Brunswick, New Jersey
Responsibilities included:
Negotiation and procurement of backings, foils, papers, cloths and films
Negotiation and procurement of packaging components
Responsible for contract bid preparation and purchasing procedures
Utilized AS400 purchasing/inventory system
DORENE J. FERRIGNO
page 2
Associate Buyer 1991 – 1996
Permacel Corporation North Brunswick, New Jersey
Responsibilities included:
Negotiation and procurement of packaging components and office supplies
Investigated and resolved raw material complaints with suppliers and quality assurance
Reviewed new products and recommended product solutions
Quality control of packaging purchases to ensure compliance
Purchasing Coordinator 1987 – 1991
Permacel Corporation North Brunswick, New Jersey
Responsibilities included:
Direct negotiations and procurement of office supplies
Expedited orders to insure timely delivery of materials
Entered all purchase orders into MRP II system
Monitored all purchasing to insure policies and procedures were followed
ADDITIONAL TRAINING AND AREAS OF SPECIAL INTEREST
Zenger Miller Seminar of Effectiveness Training 1997
Seminar for the proficiency of Windows 95, Excel, WordPerfect 1996
Proficient in the use of Oracle MRP11, Oracle 11-I and Microsoft applications including Windows, Word and Excel
EDUCATION
Brookdale Community College
Associate of Arts in Business Administration, 1992
Kean College
30 additional credits towards Bachelor of Arts
REFERENCES
Available upon request
Contact this candidate