Project Manager

** ***** ***** **** ** **** S Greentree Ave.

Calgary, AB T3H 1C5 Springfield, MO 65809

403-***-**** (Canada) 417-***-**** (US)

********@*****.***

To obtain an information architecture/interaction design position with a people oriented

organization dedicated to user centered design.

User Experience Skills

Information Architecture/Interaction Design/Usability Testing Experienced with a wide range of

usability activities. Work actively with project teams integrating usability techniques through all

project stages from requirements gathering through post release evaluation.

User Experience Integration Instrumental in forming the user experience team at current

employer, Duck Creek Technologies (DCT) and in integrating user experience into the

development life cycle at DCT.

Usability Training Instituted a usability training program at DCT that can be tailored to any

employee group, from basic concepts overviews, to hands on training classes.

Certification Received certification from Human Factors International (HFI) as a Certified User

Analyst.

Software Skills

Desktop Publishing: Microsoft Publisher, Adobe FrameMaker, Adobe PageMaker

Graphics and Wireframing: Adobe Photoshop, SnagIt, Microsoft Visio, Microsoft Expression Blend,

Flairbuilder

Presentation: Microsoft PowerPoint

Web Authoring: Microsoft FrontPage, Help Systems: AuthorIT, RoboHelp HTML

Content Management: AuthorIT

Microsoft Office: Word, Excel, PowerPoint, Visio

Communication Skills

Software documentation As Senior Documentation and Usability Specialist for Duck Creek

Technologies (DCT), actively participated on project teams planning and coordinating project

documentation, including user guides, technical reference materials, help systems, and quick

start guides. Actively conduct usability testing on documentation. Completed Information

Mapping training in 2006.

Publication design Have designed many corporate and university documents. Currently

organizing and implementing a database of company materials for responding to Requests for

Information (RFIs) and Requests for Proposals (RFPs).

Editing Served as editor and technical writer for Missouri State University’s ten year Self Study

for re accreditation with the Higher Learning Commission. Presented at the HLC’s annual

convention in April, 2006. Edited a 16 page national award winning newsletter for Ozark

Dressage Society.

Web design and online help systems Produced an online version of the Resources for Faculty Guide

for Missouri State University. Have designed a number of online help manuals.

Management Skills

Supervisory Managed 100+ employees while working as 18 years as district supervisor for an oil

company. Duties included hiring, training, evaluating, and supervising.

Organizational Coordinated projects for a variety of employers ranging from building projects to

document projects. Experienced in integrating documentation and usability practices into

project development methodology.

Linda Chadwick-Wirth

Objective

Skills and

Abilities

Education

Employment

Experience

Honors and Organizations

References

Bachelor of Science in Technical Communication, 2004

Minor: Animal Science

Southwest Missouri State University, Springfield, MO

Currently pursuing Master of Arts in Technical Writing

Missouri State University

Projected date of graduation: December, 2010 (Will be completed from Canada.)

June 1, 2006 present

Duck Creek Technologies (software provider for the insurance industry)

Current Position (2009 – present) – Senior Information Architect on the UX team

Former Position – Senior Documentation/User Experience Specialist on the Documentation/User

Experience team for DCT.

Please refer to the User Skills section for specific description of user experience and documentation

functions.

Aug, 2003 May, 2006

Missouri State University

As a graduate assistant, I worked for four offices concurrently:

• The English Department teaching ENG 221 (Writing for Business)

• The Academic Development Center (ADC) as technical communicator producing print and

electronic publications

• The Higher Learning Commission Steering Committee (HLC) serving as technical writer and

editor for the university’s Accreditation Self Study Report (Nov, 2005)

• College of Natural and Applied Sciences (CNAS), redesigning the Web site

1999 2004

ShowSecretary.Com, Edmond, Ok

Horse show secretary, show manager, support staff at shows throughout the Midwest and South,

including Regional Championship shows. Job involved writing promotional literature and brochures,

producing catalogues and programs, extensive Web site maintenance. Using RoboHelp, published an

online help system for entering shows.

Invited participatant in a panel discussion (The Politics of Usability) at the Usability Professionals

Association (UPA) annual convention, 2008.

Certified Usability Analyst from Human Factors International (HFI), 2007

Society for Technical Communication (STC) 2004 06; President, 2005 06,

Treasurer 2004 05

Sigma Tau Chi 2006 (STC’s national honor fraternity)

Outstanding Newsletter Award United States Dressage Federation (USDF), 1996

Regional Coordinator for USDF National Committees:

GMO Council, USDF, 1998 2001

Nominating Council, USDF, 2002

Competition Management Council, USDF, 2003

Furnished upon request.

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