Customer Service Manager

Kerri L. McCall

*** ********* ******

Pittsburgh, PA 15229

412-***-****

abmjgy@r.postjobfree.com

SOFTWARE PROFICIENCES:

. JD Edwards

. Microsoft Excel

. Engagement ProSystem Fx

. Oracle

. Microsoft Word

. Crystal Reporting

. Quickbooks

. Mastermind

. Cognos

WORK EXPERIENCE:

Guardian Protection Services, Pittsburgh, PA April 2008 - Present

Accountant

Responsibilities include:

. preparation of the monthly financial package

. preparation and posting of journal entries for month-end close

. assisting the Financial Analyst in budget preparation and special

projects

. performing variance analysis for expense accounts, and numerous

balance sheet reconciliations

. uploading the monthly financial statements onto the Intranet for

executive and management review

Accomplishments include:

. streamlining several manual processes to accelerate month-end close

using lookups and pivot tables

. working closely with the Controller in implementing intranet structure

for financial information

Maher Duessel Certified Public Accountants, Pittsburgh, PA

September 2004 - April 2008

Staff accountant

Responsibilities included:

. managing audit engagements of governmental and not-for-profit entities

. preparation of client financial statements and footnotes, as well as

IRS Form 990

. auditing cash, payables, receivables, fixed assets, payroll, revenues,

expenses, and debt

Accomplishments included:

. effectively managing audit engagement's deadlines and supervision of

staff

. developing and maintaining relationships with clientele

Thermofisher (formerly Fisher Scientific), Pittsburgh, PA

April 1998 - September 2004

Credit Account Manager

Responsibilities included:

. managing a $6.1 million dollar portfolio by direct communication with

high-volume customers

. working closely with internal sales and customer service staff to

resolve problems

Accomplishments included:

. maintained four monthly goals: DSO, and over 60, 90, and 180 day

delinquency balances

EDUCATION:

Robert Morris University Moon Township, PA

Bachelor of Science in Accounting (1998 - 2003)

Sawyer School Pittsburgh, PA

Associate Degree in Business (1993 - 1994)

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