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Customer Service Manager

Location:
Florence, SC, 29501
Posted:
June 25, 2010

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Resume:

Mia E. James

**** ******* **** **

843-***-****

843-***-****

abmjfu@r.postjobfree.com

Objective

Dynamic Sales Manager delivering cutting edge customer service and strong

record of outperforming sales quotas. Always developing new business and

strengthening customer relationships with advance experience is sales. I

am always energized by new challenges and I posses keen abilities in

planning, goal setting, strategy implementation and follow up.

Professional Strengths

Team Building

Employee Motivation

Policies and Procedures

Problem Solving

Staff Training & Development

Customer Service

Loss Prevention

Education

West Florence High School, Diploma

Associates of Arts Education, Phoenix University

Relevant Experience

The Children's Place

Assistant Manager 2007 - 2009

Oversee daily operations of retail store while increasing local

customer base. Focus on selling solutions to meet forecasting sales

projection for company standards, set visual floor sets for new clothing

lines as directed by corporate, and provide excellent customer service for

daily operations.

McLeod Regional Medical Center

Gift Shop Coordinator 2007- 2007

Oversee daily operation of inventory for hospital gift shop based on

daily shipment. Implement safety procedures for all employees according to

health standards. Provide customer service for patience and employees.

Gymboree Inc.

Assistant Manager/ Manager, 2004-2007

Charge with daily sales of retail store while also increasing local

customer base. Focus on selling solutions to meet forecasting sales goal

of corporate offices, flexibly adapt sales tactics and presentation for

each customer. Process shipment for presentation of new clothing lines,

open and close store, and process bank deposits for corporate review.

Exceeding Customer Service goal with a score of 100% 6 consecutive times.

Development of Loss Prevention goals resulting in shrinkage from 4.85% to

1.11% in less than months.

Generate highest volume sales in district of 8 stores.

A step Ahead Day School

Director, 2002-2004

Oversee operation of preschool managing a staff of 20 employees.

Responsibilities included: administrative, billing, personnel issues,

human resources policies and procedures, payroll and yearly Tax returns

and submission.

Maintain compliance of client records for South Carolina State Review.

Post all tuition payments for weekly attendance.

Conduct monthly staff meetings.

Lils Group Childcare

Office Manager, 1999-2002

Oversee all office duties at childcare center managing 3 employees.

Responsibilities included: answering phone, filing, faxing, copying, and

entering payroll, light accounting, and all general office duties.

Maintain compliance of employee records for Director review.

Post tuition payments and employee payroll

Accounts Payable / Receivable

Order supplies

References Available Upon Request



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