* * * * ** B L E R I D G E ROAD NAS H V I L L E, NC 2 78 5 6

* * * * * 8 0 5 61 • S U N Y I A S @ YA H O O . C O M

KAISHUNDA RICHARDSON

OBJECTIVE

[I am interest in a career as Customer Relation with a company that will allow

me the opportunity to grow within. I am seeking a career in Paralegal related

field area, office system technology I have acquire through my education and

previous employment. ]

SUMMARY OF QUALIFICATIONS

[ 09/06 present ] [ NC Dept of Revenue ] [ Rocky Mount, NC ]

[ Processing Assistant V]

Answer incoming calls from taxpayer about businesses, individual, sales and

use, withholding, privilege license and garnishment. Explain notices and

garnishment account, enforce NC tax laws. Make outbound calls on

delinquent accounts to collect pass due tax liability. Process credit card and

check payments through our online payment system. File delinquent

withholding and sales and use report. Explain the sales tax percentages to

taxpayer based on the county they live in. Track misapplied payments, bring

taxpayer into good compliance, assist with bankruptcy explain procedure then

transfer call to appropriate department.

[ Achievement]

Certificate of Completion Tax Withholding training

Certificate of Completion Tax Assistant Collection Center

Certificate of Spirit Award

Certificate of Completion Certified CPR class

WORK OF EXPERIENCE

[ 7/04 8/06 ] [ Fidelity Investment ] [ Raleigh, NC ]

[ Benefits Customer Service Specialist]

Retrieve and storage date into the system, answer incoming calls from

employee about health benefit coverage’s. Placed outbound call to employee

who have been terminated from coverage. Informed customer what plan is

available for them and family due to area they resident. Enroll employee’s

dependent spouses and children into selected HMO, PPO, and EPO Plan

dental and vision coverage. Assist customer with policies prices and plan,

verify coverage to doctor offices, eye care center.

[ Achievement]

Certification of Completion Health and Welfare course

Certification of Completion HIPPA

Certification of Completion Customer Service Training

EDUCATION

[ 1/09 present ] [ Everest University Online ] [ Orlando, FL]

[ Paralegal ]

[ 08/03 05/05] [ Edgecombe Comm College] [ Rock Mt, NC]

[ Office System Technology]

[ Certification of Completion Course]

SKILLS

Proficient in Windows XP

MS Word Excel and PowerPoint

Accountant 120 Basic principal

Internet email and fax

Record Management, Home Healthcare

REFERENCES

[ Available upon request ]

Contact this candidate