SUSAN H. BAUSERMAN

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*** **** **** ? San Antonio, TX 78209 ? Home 210-***-**** ? Cell (210)

***-**** ? abmjfe@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Effective team leader with more than 15 years experience in planning,

implementing and directing a quality control program in a manufacturing

environment. Adept in working in factories in U.S., Mexico and China with

a strong background in identifying and correcting quality and compliance

issues. More than 5 years experience in total product management with a

proven record for transforming a concept into a final product with an

emphasis on quality throughout the process.

EXPERIENCE

DIRECTOR, PRODUCT DEVELOPMENT

Miller Curtain Company, Inc., San Antonio, TX October 2007 - Present

* Manage complete development process for soft home window products

manufacturer with $50 million annual sales to major retailers including

JCPenney, Bed Bath & Beyond, Sears and Costco.com.

* Work directly with designers, sales team and retailers to create national

brand and private label merchandise.

* Finalize all product specs, standards and packaging appropriate for in-

store retail or online placement.

* Provide final product approvals for all overseas manufacturing.

* Source and select new products and raw material components from domestic

and foreign suppliers.

* Present product ideas and new fabrics to sales team or directly to

retailers.

* Study industry trends to recommend new items and evaluate market

potential.

* Comparison shop to assess competitors' presence, products and price

points.

* Monitor current assortment sales to anticipate product life cycle and

replacement needs.

DIRECTOR, QUALITY ASSURANCE

Miller Curtain Company, Inc., San Antonio, TX July 1994 - Present

* Final decision maker for manufacturer's quality control program in

domestic and international factories.

* Lead team of QA managers and supervisors responsible for incoming, in-

process and final statistical audits.

* Ensure products are tested for compliance with retailers' requirements

and federal and state regulations following AATCC or ASTM methods,

whether in-house or independent laboratory.

* Maintain relationships with key vendors to communicate quality

requirements and provide feedback on their materials.

* Interpret data from customer returns to assess product satisfaction and

measure performance of internal quality program.

* Evaluate Chinese factories for quality and assist in preparation for

safety and legal compliance surveys.

* Assure appropriate corrective action is taken on all identified quality

concerns.

* Company expert on all color-related matters. Utilizing lightbooth and

Datacolor or X-Rite spectrophotometers to evaluate analyze and

communicate color with suppliers and retailers.

DEPARTMENT MANAGER, QUALITY ASSURANCE

Miller Curtain Company, Inc., San Antonio, TX July 1992 - July 1994

* Identified quality concerns in the manufacturing process, distinguishing

major and minor defects.

* Worked with manufacturing management to improve quality while maintaining

efficiency.

* Selected, trained, supervised and evaluated inspectors.

ACCOMPLISHMENTS

* Improved product speed-to-market by implementing new procedures and

streamlining work flow in the development process.

* Refined procedures and reporting systems for incoming, in process and

final audits. Worked with the IT department to create system

applications to assist inspectors reporting responsibilities.

* Increased quality awareness and reduced quality costs by training

manufacturing management and introducing quality to all personnel in new

hire orientations.

* Established Vendor Audit Department to inspect quality of incoming raw

materials and chargeback inferior product to suppliers.

* Successfully duplicated U.S. quality control systems in our Mexico

maquiladora

* Consistently maintained an observed quality level well below the

specified 4.0 AQL and earned a quality audit exemption from JCPenney for

four consecutive years.

* Conducted quality workshops for hundreds of JCPenney buyers and assistant

buyers at the request of their senior executives.

* Awarded Supplier of the Year by JCPenney six years, citing superior

quality.

* Quality program was recognized by industry experts. Editor of Home

Furnishings News wrote of Miller Curtain Company: "They do what they do

... better than anyone else, and they've kept it that way for years.

This company has mastered the art of customer service, cost efficiency

and quality control."

EDUCATION

Bachelor of Business Administration, University of Texas at San Antonio,

1992.

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