Customer Service Manager
Resume:
Joseph K. Bowers
***** ***** ***** ** *** **** ~ Savannah, GA 31419 ~ 912-***-**** ~
abmjf3@r.postjobfree.com
Management Professional
Specialist in Production Efficiency / Quality Assurance / Cost Management
Accomplished record of performance encompassing general management, new
restaurant openings, management development and training, and policy /
procedure implementation. A supervisor with refined restaurant management,
conflict resolution, and people skills.
Area of Expertise
> Operations Management > Training & Development
>
Profit
& Loss
> Business Development > Customer Relations
>
Policies &
Procedures
> Budget Control > Trouble Shooting
> Team Building
Management Proficiency
Proven Methodology
< Drive business growth through aggressive initiatives that
result in increased revenue growth
< Identify, establish, and manage relationships that
leverage significant long term relationships
< Ensure customer service and satisfaction is implemented
by every employee
< Development and training is the key to a successful
operation
Demonstrated Results
< Assisted in the opening of three Wendy's restaurant from
the ground to operation
< Successfully trained all new managers hired into the
Wendy's system in NE Ohio
< Negotiated contracts totaling $200,000 in gross sales
yearly
< Coordinated daily operations of food service located in 5
sites, involving staffing, menu planning, customer satisfaction,
vendor selection, and policy implementation
Career Path
General Manager, Ryan's Steak House Savannah, GA
11/09-present
General Manager, Bennigan's Savannah, GA
12/04- 11/09
Director of Ops, Delightful Foods, Inc. Youngstown, OH
6/98- 10/04
Store Supervisor (GM), Burger King
6/99- 5/02
Training Store Co- Manager, Wendy's Youngstown, OH
8/87-6/98
Professional Development
Ongoing professional development through seminars an classes in
$
Conflict Resolution
$ Workplace Organization
$ Physical Inventory Control
$ Management Basics
$ HR Affairs
$ Scheduling
Contact this candidate