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Customer Service Quality Control

Location:
Knoxville, TN, 37924
Posted:
June 25, 2010

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Resume:

**** ****** ***** **., *********, TN ***** 865-***-****

abmjee@r.postjobfree.com

Edward A. Morris

Objective I am looking for a position that will benefit from my

experience and skills that has potential for growth

opportunity.

Experience 2004 to 2008 MDSI Knoxville, TN

Operations /Quality Control Mgr

Implement standards to improved Quality and increase

Production

Decreased returns by 80% and increase production rate 50%

within 6 months of program start

Managed production and supervised material purchases for

production

Designed and implemented a Quality program to improve and

track quality efforts for ISO qualification.

2002 to 2004 Jolley Studio Knoxville, TN

Shop Helper

Glass Shop Assistant

Photographer

Construction

2001 to 2002 Aon Corporation Knoxville, TN

Combined Insurance Agent

Health Insurance sales

1995 to 2001 MDSI Knoxville, TN

Quality Control, Safety and Fabrication Mgr.

Developed quality standards for original equipment machined

parts (Foreign and Domestic). Responsible for certifications

of all parts received to meet customer specifications.

Participated in the development of controls and procedures

for ISO client programs such as John Deere and Clarke

Material Handling.

Experienced in the use of measuring equipment and reporting

of compliance to standards and specifications for product

quality.

Supervised and administered wheel finishing (painting)

operation.

Developed production schedules, provided specification and

setup parameters, CNC Settings and first article compliance.

Conducted training sessions for new employees and continuous

education for existing employees.

1993 to 1995

MDSI

Knoxville, TN

Traffic Mgr. and Paint Line Supervisor

Responsible for all traffic related issues, import and

distribution of container purchases and Interstate

transportation of OEM components.

Negotiated all freight rates that resulted in significant

cost savings to the company and customers.

Supervision of two paint lines, responsible for all

purchases related to the paint operations, product

preparation and finishing.

Quality certification of paint application to customer

specifications.

1988 to 1993

Mid-South Distribution Service, Inc.

Knoxville, TN

Distribution Mgr. and Paint Line Supervisor

Responsible for warehouse operations for family owned

business.

Designed and started high production capacity material prep

and painting system.

1985 to 1987

Duro Tire.

Huber Heights, OH

Warehouse Mgr.

Established, setup and managed a wholesale tire warehouse

for a Taiwanese tire manufacturer.

Handled customer service for major accounts as K-Mart and

Huffy bicycle.

Responsible for all import traffic logistics - tracking

delivery for over 400 ocean containers per year.

Negotiated all of freight contracts, including in bound

containers and domestic distribution by common

carrier.

Education Graduated 1984 Southern Conn. State New Haven, CT

University

BS Studio Art

Minor in Business

References References are available on request.



Contact this candidate