Customer Service Manager

Pamela J. Holt

***** **** ***** **** . **********, OH 43551

Home: 419-***-**** . Mobile: 419-***-****

Email: abmjco@r.postjobfree.com

Target Position: Warehouse-Inventory Management/Cost Reduction Specialist

Proactive inventory/warehousing management associate/supervisor controlling

receipt/disbursement of contracted procurements and supervision of hourly

staff of Chrysler's Tool Stores warehouse. Responded to Chrysler's

immediate demands for non-production inventory/cost reduction. Provide

procurement expertise for contracted non-production maintenance inventory

to support manufacturing activities. Areas of expertise include:

. Warehouse/Inventory Management

. Process Improvement/Project Management

. Inventory/Cost Reduction Targeting

. Troubleshooting/Customer Service: Maintenance/Production Staff

. Database Administration/Problem Resolution

. Warehouse Organization/Warehouse Staff Supervision

PROFESSIONAL CAREER SUMMARY

SDE Business Partnering, Troy, Michigan November 2006-October

2008

Support demands of Chrysler LLC automobile manufacturing facility

through implementation of an evolving business model to improve operating

efficiencies, process improvements with particular emphasis on reducing

costs through reduction of non-production inventory and identification of

obsolete and excess inventory.

Supervisor - Inventory Management Solution-Chrysler LLC Toledo Assembly

Complex

Member of MRO team (Maintenance/Repair/Operations) leading Chrysler-driven

program to revert former point-of-use operation back to centralized tool

store operation for inventory control of non-production stock at Toledo

South Assembly Complex. Reduced inventory costs through adjustments in

usage/activity class, float levels, and identification of E&O stock for

removal/scrap. Provide Chrysler plant scorecard for open orders, inventory

values, etc. Supervise UAW staff in central tools stores.

Schedule/supervise periodic inventory cycle counts by hourly staff.

Receipt/disbursement validation of incoming/outgoing stock.

Front line approval for MRO purchases at South Plant. Expedite hot parts,

order follow-up, non-conformance tracking. Function within Chrysler non-

production part database (NPIC); execute crib-to-crib transfers, plant-to-

plant transfers, and control North Plant's Paint Department (+$1 million

inventory) to provide seamless maintenance operation. Administer Total

Chemical Management Program (inside contractor) for both North/South

facilities. Customer service to maintenance/productions staffs.

Report to SDE NPM Manager and Chrysler Production Control Manager,

supervise/discipline four tool stores attendants (UAW employees), process

UAW payroll for central stores' employees.

E & R INDUSTRIAL, Sterling Heights, MI March 2005 - November,

2006

Support demands of Chrysler automobile manufacturing facility

through implementation of a unique business model/partnership to improve

operating efficiencies, process improvements and reduce costs through

sourcing, freight consolidation, material handling and inventory reduction

of non-production stock.

Supervisor - Inventory Management Solution-Chrysler Toledo North Assembly

Plant

Member of team leading project to conversion of virtual-storage system

capturing non-production inventory and its related challenges at Chrysler's

Toledo Assembly Complex. Implemented state-of-the-art inventory control

process to identify 30,000 non-production parts inventory through bar-

coding, automatic tool dispensing through Point of Use dispensing machines,

Virtual Storage Space locations and a Smart Inventory Management database

(SIM), which functioned parallel to Chrysler's non-production parts

database. Non-Conformance tracking and resolution, crib-to-crib and plant-

to-plant transfers; expedite hot parts; customer service to maintenance and

production staffs, vendor management, and open order follow-up. Daily

review of equipment/inventory dispensing units for compliance,

functionality, accurate loading by hourly staff.

Report to Project Launch Coordinator and Chrysler Production Control

Manager; supervise/discipline five UAW tool store attendants. Collaboration

with four enterprise partners (procurement, logistics, dispensing machines,

and warehouse) ensuring smooth operational flow and targeting cost

reductions in the partnership areas of processing, stocking, distributing,

and inventory cost reduction.

SKY FINANCIAL GROUP, INC., Bowling Green, OH

Recently acquired by Huntington Bank August 2002 -

August 2003

Diversified financial holding company with over 250 financial centers

throughout the Midwest

Executive Assistant to EVP and Senior Chairman

Executive-level administrative support to the EVP/Corporate Legal

Department and Sr. Chairman. Public relations liaison. Proficient

administrative management of $1M Sky Foundation benefiting regional non-

profit organizations. Planned corporate events for Sr. Chairman. Trained in

Breakthrough Service Performance customer service concept.

BLOCK COMMUNICATIONS, Toledo, OH 1992-2002

Holding company for newspapers, cablevision, television stations, ISP,

telephone services

Assistant to President and Co-Publisher

Senior-level administrative support to president of Block Communications

and corporate executive committee. Managed corporate office encompassing

customary office procedures, travel/business meeting setup and special

projects. Managed Blade Foundation.

Technology Overview

Microsoft Office Suite: Word, Excel, Publisher, PowerPoint

experience, Outlook, Outlook Express, Visio experience, Photo Editor, Photo

Suite, Microsoft Office Live (web maintenance), Lotus Notes, CATS (payroll

software), NPIC-Chrysler proprietary database, SIM-Smart Inventory

Management Database

Supplemental Workplace/Personal Highlights

Employee Newsletter contributing writer and editor at The Blade and SDE

Business Partnering.

Currently a contributing writer/editor for Catawba Island Magazine, Port

Clinton, OH.

Pamela J. Holt Page 2

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