Engineer Quality Assurance

MARKEETA C. YOUNG

***** ******* ****, *** *** ( Laurel, MD 20708 ( Phone: 240-***-**** (C)

240-***-**** (H)

E-Mail: ********.*****@*****.***

SECRET CLEARANCE - Issued 1/23/2009

Objective: Seeking a position as a Software Test Engineer/QA Engineer that

leverages my proven Computer Systems Information Background, Emotional

Intelligence, Analytical Thinking and Leadership Experience.

TECHNICAL SUMMARY

Experienced in: Salesforce - Customer Relationship Management Tool (CRM);

C, C++, C#, Visual C++, Java; BuildTopia - Commercial Off the Shelf (COTS)

Software for Construction Engineering Environment; HTML/Web Portals -

Constructed various websites using bare HTML as well as desktop publishing

software (e.g. MS Front Page; MS Windows OS platforms, MS Office to include

2007); mySQL - basic query writing used to extract data from RDBMS (e.g. MS

Access, Oracle, SQL Server); MyEclipse 7.0, Bugzilla, Rational PureCoverage

Tool.

Familiar/Basic understanding: MS DOS environment, UNIX Solaris 8,

workstation/laptop setup to include networking basics of DHCP, Static IP,

Bluetooth configurations and basic troubleshooting.

Professional Experience

Integral Systems, Inc. Columbia, MD

October 2008 - March 2010

Software Test Engineer

. Developed and documented test procedures and test plans, as well as

executed software build procedures

. Responsible for the development, build, and testing of Windows and Linux

software systems in a COTS, GOTS, and custom software/data product

environment

. Executed regression tests as well as testing newly developed software and

system configurations. Also responsible for running automated testing and

assisting with scripting, and full understanding of the SDLC

. Supported the development team with problem diagnosis and resolution, as

well as determined appropriate test methods for specific product fixes and

updates (using defect tracking tools such as Bugzilla)

. Developed test cases based on developer's new code/updates to assist in a

software/product upgrade using the Rational PureCoverage tool

. Installed various Operating Systems (including Windows XP and Solaris) on

Virtual Machines, as well as updated Linux OS with software such as

MyEclipse.

BuildTopia, Inc. Rockville, MD July

2007 - October 2008

QA Engineer - Customer Support Representative

. Designed and led test cases based on business requirements and technical

specifications, and tested new software changes and enhancements to

existing applications for upcoming releases using Google Docs to track

these tests

. Used (Salesforce) a Customer Relationship Management (CRM) software tool

to administer the Cases for Enhancement Request as well as address

customer inquiries to provide an overall customer service experience. This

has led to significant reduction in software rework and an increase in

product utilization by our customers.

. Small and Medium Business Account Manager which entails Training the

customers in a group setting as well as on an individual basis to maximize

the functionality of our system, while maintaining the Case Entry and

Tracking of Call Center Priority customers

. Participated in Engineering Review Board committee; assisted with Code

Reviews, Product Release Meetings and managed the software improvements

directly related to our customers which were submitted through Salesforce

Enhancement Requests

. Co-Contributor to the BuildTopia Customer Support Manual to be referenced

company-wide which addresses our Standard Operating Procedures as well as

a Troubleshooting guide for our Tier 1 Support.

Computer Aid, Inc. Malvern, PA

March 2006 - June 2007

Help Desk Analyst/Service Request Analyst

. Ensured quality system performance through troubleshooting and resolving

program anomalies

. Handled large volume of incoming calls to resolve hardware, software and

connectivity issues including supporting the VPN network

. Reset passwords and resolved issues over the phone involving Windows

NT/Novell, AS400/Kronos, and Oracle-based programs, as well as SAP

software

. Provided overall technical support for Wyeth Pharmaceuticals (Computer

Aid's client) application users given that the company needed to reduce

their overall technological inefficiencies or outsourcing requirements

. Analyzed user requests and customer requirements to develop specific

documentation

. Assisted Wyeth employees with MS Office applications and assisted our

Desktop Team with testing product installations

. Updated and maintained information, documentation of processes and

proactively keep abreast of all changes effecting the Service Request

Center

Citicorp Trust Bank Levittown, PA

September 2004 - March 2006

Client Relations Specialist

. Provided Tier three customer support ensuring appropriate resolutions to

various mortgage/debt consolidation products

. Presented loan proposals and assisted with promoting and selling

mortgage products to clients

. Developed extensive knowledge of all departments including underwriting,

sales and processing

. Assisted in special projects serving as primary contact for Lending

Consultants to resolve issues regarding pricing, products, and policy

. Trained and mentored new Lending consultants to utilize the data and

financial management tools to increase their profitability and data

evaluation

. Ability to effectively present information and respond to questions from

groups of managers, clients, customers, and the general public

Apria Healthcare Boothwyn, PA

June 2001 - September 2004

Medical Biller/Collector

. Responsible for contacting health insurance companies to ensure payment

on claims

. Placed calls to patients to help them understand explanation of benefits

and what their payment responsibilities were

. Knowledge of ICD-9 coding

Education

Temple University, Philadelphia, PA

Bachelor of Arts Degree in Computer & Information Science, May, 2001

IEEE Computer Society Member; NSBE; SWE

QA Training (Buildtopia, Inc.), Rockville, MD

October 2008

Quality Assurance Engineer Methodologies: Formal training in the complete

Software Life Cycle, quality assurance, and software testing methodologies

aimed at reducing the schedule and cost from development to production,

while improving the performance structure of the code.

CAI Helpdesk Institute, Wilmington, DE

Help Desk Institute Training Program, March 2006

Help Desk Certificate of Completion: Academic year training program in

information technology, consulting firm specializing in application

development and managed maintenance support services for Fortune 1000

companies.

Contact this candidate