Sales Quality Assurance

Resume'

Jane Marie Craddock

*** **** ******* **. ************, TN. 37807

Fax Ph 865-***-****

Mobile Ph 865-***-****

email: abmjbx@r.postjobfree.com

OBJECTIVE

Align my gifts and experience in a role where I can always "raise

the bar" in service excellence and exponential growth.

QUALIFICATIONS

15 + yrs of Sales and Management Success, 20+ yrs. In Health Care Industry

Successful Retail Business Owner/Operator

Sales Force Development/Team building

Divisional, Regional, Local Territory

Management

Consultative and Strategic Solution Selling

Strong Relationship Building Skills

Direct Sales, B2B

Employment History and Experience

Sales, Physician market, (account manager) (Clinical and Anatomical

Laboratory Services)

Quest Diagnostics Dec. 2007 to Jan. 2010

Management and retention of 6 Million-business base. Grow net revenue

through both new and organic growth. Utilize both strategic and

consultative selling skills and techniques to achieve growth goals. High

focus on IT specialized product sales and high impact specialized

laboratory test. Manage and grow Physician/Provider relationships and

loyalty.

Sales, Marketing, PRODUCT development (Clinical and Anatomical Laboratory

Services)

Baptist Health system of East Tennessee/ Knoxville Associated Pathologists,

P.c.- Jan. 2005-Dec. 2007

Collaborated with Mayo Medical Laboratories in growth initiatives and

Outreach Program Intensification

V Created a Value Proposition that met Prospects needs

V Cultivated a culture of service excellence

Increased Net Revenue by 8.9% with new business gains

V Advanced new competitive service offerings

Established Financial Metrics and Growth Goals

V Originated Logo and Marketing Message

Stabilized declining client base

V Improved Image and Service Levels

Sales (Restorative Care Specialist) Lowry Medical Supply-June 2004- Jan.

2005

DME (Direct Medical Equipment) Sales. Focus on Skilled Nursing Facilities.

V Launched new product line

V Established and Managed Territory

V Prospecting, Cold Calling, Relationship Building with Physical Therapist.

V Client services, direct patient care and fitting of devices. Primary

product: contractor splinting.

SALES (Photography Church Directory) LifeTouch March 2004- Jan. 2005

B2B Sales & Marketing, Project and volunteer coordination, of ministry

strengthening outreach products to the church community: Servicing a twelve

county area surrounding Knoxville, TN. Product line includes: Pictorial

directories, video production, celebration books, customized promotional

literature.

Sales and Service Achievement: Routinely surpassed Quota. In acknowledgment

of my strong client relationships and customer service skills, Management

agreed and I remained in place two months following my resignation to

follow through to completion of the booked business I sold.

SALES MANAGER (Clinical Laboratory) LabOne Inc. April 2003- July 2003

(Short term project)

Member of a four person team that successfully compiled a business plan

that enticed LabOne Inc., to invest promptly in the Tennessee market,

thereby gaining the client base of a collapsing medical laboratory (MEDex

Regional Laboratories LLC)

V Successfully mobilized and managed a team of 10 Sales and Service Reps.

V Gained 50+ Clients from collapsing laboratory, over $9,000,000 recurring

gross billable.

V Negotiated and established network of support services through area

hospitals.

Corporate SALES MANAGER (Clinical and Anatomical Laboratory), MEDex

Regional Laboratories LLC, April 2002- April 2003 > (Company filed

Chapter 11 April 2003)

Envisioned, Developed, Launched and Managed New Service Line -"Extended

Care Program".

V Created Marketing Message, and Sales Presentations Tools

V Created, Territory wide, Prospect Database.

V Managed all Support and Sales Staff.

"Extended Care Program" served: Nursing Homes, Home Health, Dialysis

clinics, Mental Health facilities, Drug & Alcohol, and Assisted Living, and

Behavioral Health.

Service Line Included: Software driven, routine/recurring order tracking

and scheduling, and requisition generation, infection control reporting,

quality assurance, Client in-service education, specialized field client

services, phlebotomy, STAT coverage, and billing resolution.

Sales achievement: Exceeded goal- 145% of goal following program

implantation. 5+ million in recurring annual net revenue gained in the

first 6 month of program roll out.

SALES REPRESENTATIVE: Tyco, ADT Security, Sept. 2000- April 2002

Direct B2B Sales Networking Cold calling Self-

generated leads

V Demonstrated Sales Achievement and Aptitude for Product Line

Promoted From Small Business Sales Rep. to Commercial Re-sale Rep. 1st

quarter with company.

Product line included: Security systems, Closed Circuit TV, Fire

protection, Smoke detection, CO2 detection, 24/7 Monitoring Service.

PRESIDENT (Restaurant/Catering Owner/Operator) Gangsters Smokehouse & Grill

Opened business with family June 1992 Assumed full management

Sept.1996- August 2000

I assumed a single location restaurant seating cap. 60. I opened two

additional locations, one drive thru only, one dine-in seating cap. 140.

Direct management of all operations. Employed 18-20 FTE's, & 10 to 20 PRN.

V Gained contracts with Morison's Cafeteria to service in all area

hospital cafeterias (6 locations) 1 day/week.

V Created Brand Recognition

V Expanded Catering Operations to all events: Served groups of 10 to

4,000

V Spot Lighted on Local TV news, Knoxville News Sentinel

V On-Air cooking demonstration with Local News "Live at Five"

V Voted Knoxville's Best BBQ by Chamber of Commerce

Sales Achievement: Starting business base $81,000. Ann. Gross Sales

Increased to $450,000 Annual Gross Sales in 1st year.

DIVISIONAL DIRECTOR of (Long Term Care)

LabCorp June 1991- Sept.1996 (Clinical and Anatomical Laboratory)

Responsible for 5 State territory client retention:

V Program development

V Recruiting, selection, training, and supervision of all support staff.

o Data entry clerks,

o Nursing Home Coordinators/Field Service Reps.

o Chart Auditors

V Preformed all sales presentations working as the "Expert" with all

area sales reps.

V Developed all program specific sales marketing material and sales

presentation books.

V Trained all sales reps. on program specialties.

V Served on a 12 member National Team For Restructure following 1994

fraud alert.

Services Included: Standing Order scheduling, chart auditing,

pharmaceutical reviews, extensive in-service education, infection control

reporting, quality assurance, specialized field client services,

phlebotomy, STAT coverage, and billing resolution.

NURSE: Franklin Family Practice (Dr. William Arban M.D.) June 1989-June

1991

All nursing duties, patient care, as well as in-house laboratory testing

for a highly procedural family practice. Routine lab testing, minor

surgical procedures, injections, patient education, sigmoidoscopy, EKG,

Holter monitors, etc.

EDUCATION

Associate of Science Certified Nursing Alumni Miller Hieman Quest Diagnostics

Assistant Sales Academy

Medical Laboratory West Orange Adult Strategic Sales Accelerated

Technology Education Mayo Medical New York, Jan-Feb

Southwestern Wintergarden, Fl. Laboratories 2008

Community College Florida State CNA Philadelphia, 2006

Sylvia, NC.

2004 National

Registry:MLT -029204

American Society for

Clinical Pathologist

Emergency Medical Maynard Evans High Life Touch Sales Certified Orthotic

Technician School Academy Fitter

Valencia Community Orlando, Fl. Ohio, 2004 Deroyal Industries

College General education Atlanta, GA. 2004

Orlando, Fl. degree Tyco Sales Academy

Florida State Lic. Health Occupations California, 2000

EMT focus

Activity's, Awards, Interest

Business Network International

Knoxville Chamber of Commerce

Tennessee Health Care Association

Alacarte' (Area fund raiser for the hungry)

Head Start

Early Start

Second Harvest Food Bank

Business and Professional Association

Macon Program for Progress (Housing Project)

Voted Best BBQ in Knoxville 1999 by the Knox Area Chamber

Governors Award for Community Service (Child Safety Program)

Agape' Outreach Homeless Mentally Ill

References Available Upon Request

Contact this candidate