Customer Service Manager

MITCHELL J. SLIWINSKI

*** ****** ******, *********, ** (479) 721-

**** ********@***.***

PROFESSIONAL EXPERIENCE

WALMART

Bentonville, AR

Customer Service Representative

August 2008-November 2009

Providing customer service within the United States, Canada, Puerto

Rico, Alaska, and Hawaii.

. Documentation of customer complaints that pertain to merchandise,

warranties, and other retail issues

. Responding to email and letter requests

. Researching and verifying information on declined checks

. Directing customers to market managers for clarification on store

policies.

. Received awards for attendance, excellent customer service skills,

and production

. Computer Skills: MS Word; Excel; Outlook; CRT; AS400, the Internet

NORTHWEST ARKANSAS REGIONAL AIRPORT

Bentonville, AR

Administrative Clerk

2008

Temporary assignment through First Staff Staffing, supporting the

office staff in miscellaneous projects, and airline customers with lost

in found Inquiries, pertaining to lost items found at security check

point and on airplanes.

. Logged items in a lost in found log book

. Researched flight status information for customers

. Scheduled appointments for the CEO, Airline Director, and Office

Manager

. Prepared invoices for accounts payable

. Documented tenant rental checks in the tenant log book

. Processed parking sticker applications for airline employees, rental

car employees and subcontractors

LAW OFFICES OF GOLFARB & NICKERSON

Charlotte, NC

Legal Receptionist

September 2007- March 2008

Temporary assignment through Office Team Staffing, provided telephone

and administrative support for three

Attorneys, specializing in personal injury, DUI and medical malpractice

. Retrieved telephone calls and routed messages to all attorneys

. Prepared all incoming and outgoing mail

VOLVO TRUCKS NORTH AMERICA

Greensboro, NC

Truck Parts Coordinator

2006

Temporary assignment through Temporary Resources, Inc. supporting

suppliers and dealer network for $33B

commercial automotive manufacturer. Responsible for management of

customer orders and shipments.

. Implemented new time-management strategies, improving production and

deadline compliance 70%

. Assisted customers, vendors, suppliers, and distributors in various

truck part accessories and inquiries

. Facilitated new team member on-boarding

. Computer Skills: MS Word, Outlook, CRT, AS400

ETHERINGTON CONSERVATION SERVICES

Greensboro, NC

Administrative Assistant

2006

Coordinated customer estimates, orders and fulfillment for small,

privately held book refurbisher.

. Administered accounts payable, payroll and accounts receivable

Continued Page 2

. Researched customer inquiries

. Prepared invoices for billing inquiries

. Computer Skills: Peachtree, MS Word, Outlook

BANK OF AMERICA

Greensboro, NC

Bank Clerk

November 2005-February 2006

Temporary assignment through Adecco Staffing verifying and organizing

mortgage and bank notes.

. Managed bank note inventory for continental United States

CISCO-CONVERGYS, INC.

Appleton, WI

Associate Account Manager-Customer Service

October 2002-July 2004

Managed reseller, end user and distributor inquiries for public

corporation providing outsourcing services to

Fortune 500 clients.

. Directed and communicated client account status changes, alliance

cases and package registrations

. Coached customers, vendors, suppliers and distributors on computer

components and processes

. Executed tracking system data realignment and contract revisions

. Assisted the Department Supervisor in different projects, delegated

from two departments

. Received awards for attendance, collaboration and exceeding client

goals

. Computer Skills: MS Word; Outlook; CRT; Ciber Systems; Seibel, Lotus

Notes

FISHMAN & FISHMAN, LTD.

Chicago, IL

Legal Assistant-Law Clerk

March 1995-December 2001

Provided legal-administrative support for two attorneys, specializing

in personal injury; medical malpractice; divorce; products liability;

workers' compensation, and wrongful death.

. Managed client scheduling, status updates, and diary documentation

. Prepared legal correspondence and pleadings

. Compiled and organized case documents

. Administered Circuit, State, Federal and Appellate Court document

filings

. Computer Skills: MS Word, Outlook, Word Perfect 5.0

EDUCATION

PROFESSIONAL CAREER DEVELOPMENT INSTITUTE

Norcross, GA

SCHOOL OF LEGAL STUDIES May 2007

Paralegal Diploma

EAST-WEST UNIVERSITY

Chicago, IL

Bachelors of Science-Business Administration

June 1999

Contact this candidate