Customer Service Executive

GAYLE DINUNZIO

*** ******** **** ******, **** ***02 Home 330-***-**** • abmjau@r.postjobfree.com

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OFFICE MANAGEMENT AND ADMINISTRATIVE SERVICES

ASSISTANT TO SR. EXECUTIVES . . . . EVENT PLANNING . . . PROJECT COORDINATION

A confident, self-directed Executive Assistant/Administrative Manager with over 18 years successful

experience in advancing company business goals by planning, directing, and organizing support services for

senior executives. History of “remaining cool” while coordinating numerous activities and analyzing and

resolving problems. Broad-based background in construction, real estate, manufacturing, and lighting

industries. A dedicated, tireless professional seeking new challenges utilizing leadership, organizational and

coordination skills, office administration, and competencies in developing lasting management, client, and

staff relations. Areas of expertise include:

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Event/trade show planning Written and oral communications

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Travel/meeting coordination Office administration

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Project management Personnel interviewing/recruitment

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Relocation coordination Planning and scheduling

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Board of Directors liaison Building facilities management

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Staff training and development Investor relations

PROFESSIONAL EXPERIENCE

ENERGY FOCUS, INC. (formerly FIBERSTARS, INC.), Solon, Ohio 1999 to 2008

Sr. Executive Secretary

Provided executive assistance/administrative support to President during his promotions to CTO, COO and

finally, CEO during 10 year evolution of Fiberstars, Inc.: included physical office relocations, corporate

relocation, and staffing changes.

FIBERSTARS, INC., Solon, Ohio

Executive Secretary to CEO 2005 to 2008

Provided administrative support as Solon office became corporate; was responsible for prescreening and

recommending candidates for sales and marketing, finance, customer service and manufacturing.

• Assumed duties of human resources manager and interior space planner, ran safety meetings, and arranged

for travel, hotels and transportation for 25 new employees. Coordinated executive retreats,

board meetings, annual shareholders meetings, and company-wide events.

• Handled investor relations, coordinated investor relation packets, and kept track of top-10 investors,

developing and maintaining good relations.

Executive Secretary to COO/CTO 1999 to 2005

Coordinated extensive travel for investor road shows and investor conferences. Arranged quarterly DARPA

governmental meetings with 45 to 58 subcontractors and government personnel.

GAYLE DINUNZIO, Page 2

UNISON FIBER OPTIC LIGHTING, INC., Solon, Ohio, (purchased by Fiberstars, Inc.), 1998 to 1999

Executive Secretary to President

• Scheduled meetings and extensive domestic and international travel; organized expense reports, set up car

leases, mobile phones, and video equipment; coordinated company wide meetings, worked with marketing

on company catalogue printing, and coordinated sales meetings.

• As Unison proved unsuccessful and was bought out by Fiberstars, Inc., remained with President to provide

executive assistance/support. Closed down Unison offices and transferred all sales and marketing inventory

and office equipment to Fiberstars corporate office in Fremont, CA.

ADVANCED LIGHTING TECHNOLOGIES, Twinsburg, Ohio 1996 to 1998

Executive Secretary

As member of executive secretarial team for CEO, President, COO, and VP of Finance, scheduled meetings,

coordinated domestic and international travel, and scheduled flights and itineraries.

Prior to 1996, worked in capacity of Executive Assistant or Project Coordinator for construction, real estate,

manufacturing, and logging industries:

Project Coordinator, Pepper Construction Company (1995 to 1996)

Executive Assistant to the President/Vice President, Industrial Timber and Land (1992 to 1994)

Executive Assistant to the Vice Chairman, Realty One Corporation (1988 to 1992)

Executive Assistant to the President, Williams Consolidated, General Contractors, (1982 to 1986)

PROJECT MANAGEMENT/CORPORATE RELOCATION

• As Fiberstars, Inc. of California closed and Solon office became its headquarters(2005), found counterparts

for finance, accounting, sales and marketing, and customer service professionals

and facilitated their integration into the company.

o Oversaw hiring process: ran newspaper ads, contacted head hunters, prescreened and

recommended candidates

o Coordinated travel, hotels and transportation for 25 new Solon employees-in-training. Handled

legal matters and assisted CFO with earnings calls, travel needs and relocation information.

o Supervised office layout and met furniture, equipment, telephone, computer and video equipment needs.

Completed project to remodel restrooms and Fiberstar’s board room.

EVENT/MEETING PLANNING

• Governmental: Coordinated quarterly DARPA national meetings in Solon with 45 to 58 engineering,

subcontract and government personnel for $5 million project to develop energy saving lighting for naval

ships and planes.

• International: During potential company take-over by Korean company, produced vast information for due

diligence and arranged all phases of week-long visit by 22 Korean representatives.

o Coordinated transportation between airport, hotel, office, and restaurants and a week of office

breakfasts and lunches; arranged offsite meeting rooms Researched Korean business ethics and

arranged for appropriate gift-giving and translation of business cards into Korean.

• Board Members: Planned and scheduled hospitality and meeting arrangements and Annual Shareholders

meeting: arranged travel, limousines, hotel and special dinner arrangements and prepared detailed travel

itineraries for executives and board members.

• Investor Relations: Planned and scheduled changing itineraries of meetings with investors in multi-city

destinations for company CEO: coordinated meetings with contact persons and arranged limousine service

to separate locations.

• Company-wide: Arranged special business and holiday dinners at off-site locations: visited sites to

approve facilities, plan menus, and pre-select food and beverages. Included Board Meetings, sales and

quarterly meetings, training sessions, company-wide Christmas party, executive holiday dinner, and

company-wide luncheon (2006).

EDUCATION AND PROFESSIONAL MEMBERSHIPS

Business Administration, Cuyahoga Community College, Cleveland, Ohio,

Professional Secretaries Institute, 1990 to present

Member of International Association of Administrative Assistants

Certified in Excel and Power Point

Volunteer as Bereavement Counselor for Crossroads Hospice

Certified in Spiritual Counseling and Healing Energy Facilitation

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