Customer Service Sales

Linka Biaggi Dimitri

**** ***** ******

Hollywood, FL 33021

Cell 954-***-****

E-mail: abmj90@r.postjobfree.com

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OBJECTIVE Seeking for a position in an institution with a strong

corporate culture that allows the use of problem solving,

organizational and customer service experience.

EMPLOYMENT Sanctuary Cap Cana Golf & Spa Punta

Cana, DR HISTORY Director of Public Relations

2007-Present

0. Responsible for originating and allocating Press

Releases to all media outlets and to project a positive

image for the hotel to the world.

1. Work hand in hand with Sales Department to classify

occupation and assign each group the proper priority and

measures to insure all their needs are met.

2. Handle VIP Sales visits, both for groups sales and

private groups; as well as as visits from magazines and

group managers.

3. Daily welcome and sight inspection tour to VIP's; be in

charge of of proper assignment of particular activities,

cocktails and dinners to special groups.

4. Coordinate all daily tasks pertaining to the PR Team.

5. Damage Control on any arising crises pertaining to the

daily functioning of the hotel.

El Catador Santo

Domingo, DR Manager 2006-2007

6. Planned and controlled all aspects of the activities to

take place in wine bar in the form of wine tastings,

dinner parties and social events that helped promote the

knowledge and consumption of wines.

7. In charge of forecasting and implementation of

operational budget in all areas of the establishment

while reviewing, verifying and spot checking all

invoices for accuracy.

8. Reported department metrics regarding administrative

functions to management.

9. Developed marketing strategies that increased market

share; analyzing and preparing for competitor's

reactions.

10. Maintained department schedules to ensure all areas were

properly staffed while maintaining the highest level of

customer service.

11. Awards: Wine Espectator's Restaurant Award 2007

L'Academie de Cuisine

Gaithersburg, MD

Account Executive 2004-

2005

12. Booked, interviewed and scheduled prospective students

for our professional programs (Culinary Arts & Pastry

Programs) while also managing their registration

process.

13. In charge of development and promotion of a continuing

education program in Spanish for professional cooks.

14. Performed general office duties, non-profit donation

requests and responsible for all customer service for

private groups and VIP's.

15. Booked all private events/parties/classes in

coordination with the faculty.

EDUCATION Court of the Master Sommelier

Palm Beach, FL

Introductory Sommelier Course

2005

The Culinary Institute of America

Hyde Park, NY

Culinary Arts 2002-

2004

SKILLS Computer Applications: Working knowledge of Excel, Access,

PowerPoint, Word, Outlook, Lotus Notes, Photoshop and

Micros.

Languages: Fluent in English and Spanish. Knowledge of

Italian and French.

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