Manager General

Ronnie K. Townsend____________________________________

*** ******* ***** **** *********, Arkansas 72936 479-***-**** (H)

***************@*****.*** 318-***-**** (C)

PROFESSIONAL

OBJECTIVE To obtain a challenging and responsible position,

which will utilize

my acquired management skills, abilities and

knowledge with

a company offering advancement opportunities.

HIGHLIGHTS OF

EXPERIENCE

2008 To Present General Manager

Holiday Inn City Center, Fort Smith Arkansas

TPG Hospitality Cranston, Rhode Island

Transformed this hotel from a renovation stage to a

newly renovated hotel to run above 50% flow. We

have taken the OSAT scores from the low 70's to the

mid 80's which made us become "Commendable" with the

IHG brand. Not only have we improved our OSAT

scores, we have increased the morale of the staff

which shows through the OSAT scores. This hotel is

regaining its status as being the premier hotel in

Fort Smith once again. I am a member of the A&P

Board (Advertising and Promotions), of the Q&A and

Rotary Club.

2007 To 2008 General Manager

Holiday Inn Express Little Rock Airport, Little

Rock, Arkansas

Heartland Hotel Corporation, Cedar Rapides, Iowa

Enhance the guest service scores. Build a

management team from the

ground up. Schedule, back up, train, evaluate, and

supervise daily work of staff based on hotel and

guest needs. Handle guest relation issues, which

encompass problems, requests, and suggestions.

Conduct daily property inspections. Ensure that

safety and security procedures are followed.

Effectively prioritize daily and weekly deadlines.

Review performance of staff to plan, develop,

conduct, and evaluate training programs. Research

and author daily, weekly, monthly reports as well as

a yearly budget.

General Manager

2004 to 2007 Holiday Inn Convention Centre Alexandria,

Louisiana

NR Group LLC, Alexandria, Louisiana

Directed the City of Alexandria's premier convention

center hotel located on the scenic Red River with

over seventeen thousand square feet of meeting space.

Commanded the OSAT scores from the middle sixties to

the upper eighties. Fulfill guest expectations.

Executed the mission statement in order to exceed

guest and owner's expectations. Inspired the staff

to their highest potential. Piloted the sales

department to its fullest potential. Promoted

exceptional Food and Beverage experience while

controlling food cost. Promoted a spotlessly clean

environment for guest. Overseen the renovation of

the entire hotel. Enhanced flow of the bottom line.

2003 To 2004 General Manager

Holiday Inn, Covington, Louisiana

Dimension Development, Natchitoches, Louisiana

Turned around the hotel to ensure that revenues flowed to the bottom

line. Executed our guest expectations. Support and

guide the sales department to enhance the grouping of

the hotel. Worked closely with the Food and Beverage

department in order that our guest had an enjoyable

experience.

General Manager

2000 to 2003 Holiday Inn, Hattiesburg, Mississippi

Cooper Companies, Memphis, Tennessee

Directs the operations of the property ensuring the

highest level of guest and associates satisfaction,

while maximizing profitability and efficiency,

through hands-on leadership. Enhances the corporate

and franchise policies, procedures, standards and

manage staff to achieve the budgeted sales and profit

goals set forth in the budget according to the P&L

statement.

1996 to 2000 General Manager

Crown Plaza/Holiday Inn-Southwest

Bristol Hotels and Resorts, Jackson, Mississippi

Totally responsible for the operation and performance

of a 354 room hotel. Maintain the guest service

scores by enforcing the mission statement and company

procedures. Ensures that our guest, employees, and

owners' expectations are exceeded. Enforce

incredible friendly service and spotlessly clean

environment. Influence the sales force to promote

the hotel to its highest potential.

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