Manager Sales
Resume:
Charles A. Gorman
Holland, PA 18966
Email: *********@***.***
Significant Career Accomplishments
Developed processing guidelines for claims examiners to reduce volume of incorrectly processed claims.
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Designed and implemented testing procedures to efficiently integrate an acquired business into the
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existing operation.
Conceived and developed a new business process for the Policyholder Services department to streamline
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their Beneficiary change process.
Conducted training sessions for new and existing employees to provide for greater departmental flexibility.
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Directed the claims staff in absence of the Team Supervisor.
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Experience
Langhorne Players Theatre Company Inc. Newtown, PA (1995 to present)
President, Box Office Manager (2010)
Vice president, House Manager, Stage Manager (2009)
Acting House Manager, Stage Manager (2008)
Stage Manager (1995 to 2007)
• President – responsible for the day to day operations of a non profit theatre company
• Box Office Manager – responsible for coordination of volunteer staff and the oversight of ticket
sales and the proper handling of box office receipts.
• Vice president – assisted the President with the day to day operations of the theatre.
• House Manager – handled purchasing for supplies and refreshements. Supervised Box Office
operations for performances.
• Stage Manager – Responsible for all staff working on a production, such as: Light/Sound operator,
stage crew, actors. Also, responsible for the set up of the stage and the proper care of all
properties that are used on the stage for a show. Assisted the director with rehearsals and
auditions.
General Electric – Partnership Marketing Group Ft. Washington, PA
(Formerly Union Fidelity Life Insurance Company) (1983 to 2007)
Quality Technical Auditor (1991 to 2007)
• Responsible for performing an audit of a selected group of processed claims on a daily basis.
• Provided feedback for improvement to the claims staff.
• Provided feedback on accuracy results to the management staff.
Develped training manuals based on the needs of individual claims examiners
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Ability to identify process needs and develop a format to update a process.
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Disability Claims Examiner (2000)
• Process disability claims according to contract language and statutory requirements.
• Interacted with customers and medical professionals in order to process claims.
• Accepted this short term assignment to alleviate a staffing shortage in the Disability Claims
department.
Health Claims Examiner (1983 to 1991)
• Process health claims according to contract language and statutory requirements.
St. Cyril of Jerusalem RC Church Jamison, PA (1983 to 1994)
Bookkeeper (part time position)
• Responsible for all bookkeeping functions of the church.
• Prepared annual financial reports for the Archdiocese of Philadelphia.
• Prepared and filed all payroll taxes to the appropriate agency.
Robbins Jewelers and Distributors Inc. Phialdelphia PA (1974 to 1983)
Performed many different functions within this company including stock clerk, sales clerk,
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warehouse receiver, shipping clerk, inventory control, merchandise buyer and warehouse
supervisor.
Other relevant experience:
Stage manager for other local theatre companies:
• Stars in The Park Theatre Company Ewing NJ 2002 to 2007
• Playful Theatre Company Ewing NJ 1995 to 2008. Board Member 2000 to 2008
Education:
Bucks County Community College
• Medical Billing and Coding certificate (2009)
• Payroll tax courses (1990)
Temple University
• Accounting major (1973 to 1975)
Axia College (University of Phoenix)
• Associates in Healthcare Administration (3/2010 – present)
Professional Designations:
American Academy of Professional Coders (CPC A)
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Associate of Life and Health Claims (ALHC)
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Health Insurance Association (HIA)
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Green Belt training (Six Sigma)
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Other Skills:
Experienced using personal computer, copy machine, calculator, printer, fax machine.
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Experienced in using Outlook, Word and Excel.
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Some knowledge of PowerPoint and Access.
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Knowledge of medical terminology and CPT, HCPCS and ICD 9 coding procedures.
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