Sales Customer Service

KAVIN WILLIAMS

**** ** ****** ********* - *** Angeles, CA 90045

310-***-**** (H) - 310-***-**** (M) - *************@**********.***

VICE PRESIDENT OF SALES AND MARKETING

Strategic Planning - Sales Strategy Development - Competitive Analysis

New Business Development - Negotiation

Channel Partner Development - Profit & Loss Management

Management executive with 15 years' experience leading high-performance

sales organizations; identifying strategic partnerships to gain market

share; capitalizing on market opportunities to drive revenues, profits, and

growth; strong general and P&L management. Strengths:

. Leadership - Track record of helping sales organizations achieve

explosive sales growth and significant growth in market-share,

partially through development of sound sales strategies and processes

. Team Building - Demonstrated ability to identify and develop the

right players while effectively unlocking their full potential

. Entrepreneur/Innovator - Past success in locating new opportunities

for sales growth by properly positioning capabilities and offerings

while articulating positive business outcomes for prospective

partners and clients.

. Customer Service/Customer Relations - Expertise in transitioning

customer perception from just another vendor/supplier to a bonafide

strategic partner.

PROFESSIONAL EXPERIENCE

MICHAEL C. FINA, Long Island City, NY, 2006-2010 Privately owned, global

service provider of employee recognition and incentive solutions to Fortune

1000 companies from all industries with sales of $125 million, 400

employees, and 45 sales professionals. Customers include IBM,

ConocoPhillips, McDonald's, Kaiser Permanente, SAIC, USAA, Bank of America,

and Perotsystems.

National Sales Director-WESTERN U.S and CANADA

Managing a team of 11 sales professionals, inherited and turned lowest

performing sales team into highest performing sales team in 7 months by

retooling the sales process, delivering training and mentoring,

developing territory and sales opportunity strategies and implementing

marketing campaigns that were later adopted by the entire sales

organization; uncovered challenges with RFP response competencies and

revised template responses leading to a 80% increase in our region's

success rate.

. Tripled sales growth (from $1.7 million to $5.2 million) in 2008

by up-selling in key accounts, including ConocoPhillips, United

Space Alliance, and Covenant Health, while acquiring major

accounts including Kaiser Permanente, USAA, and Los Alamos

National Laboratories; sales region further distinguished by

generating the most revenue from new high-ticket offerings.

. Introduced new e-mail marketing campaign that led to a 70%

increase in the number of new sales opportunities while

implementing and managing to a new sales process that shortened

the average sales cycle from 10 months to 5.5 months

. Increased recurring invoiced sales from $11 million in 2007 to $19

million in 2008 by improving customer retention and up-selling

efforts

INTERACTIVE MEDIA SOLUTIONS Toronto, Ontario; 2001-2006 Canadian-Based,

privately owned provider of customized e-learning, new media, enterprise

software, Business Process Outsourcing, and Information Technology (IT)

Services which included network administration and customized application

development with annual sales of $15 million and 40 employees Customers

included BEHR, Dow Chemical, DuPont, Standard Pacific Homes, American Golf,

and Solvay Pharmaceuticals

Vice President of Sales

Increased annual sales revenue from less than $1 million to $15 million

per year by helping ownership to properly position capabilities and

offerings; helped clearly identify markets in which to compete; learned

buying processes of targets at all levels; and developed a sales

strategy and process to maximize sales revenue.

. Drove business from approximately $600,000 to $30,000,000 in total

sales from 2001-2006.

. Introduced company to the United States marketplace and drove all

new sales revenue in the United States; totaling more than $20

million

. Forged relationships and key strategic alliances with larger IT

consulting firms, including Big 5 organizations.

. Created RFP response templates and all content

INFOTEC COMMERCIAL SYSTEMS INC., Santa Ana, CA 1996-2000 Provider of

Customized Training, Consulting, and Business Process Outsourcing services,

in the areas of IT, Sales, Customer Service, Leadership, Organizational

Development and Project Management with annual sales of $200 million, 500

full-time employees, and a network of more than 1000 contract consultants

Regional Sales Manager

Increase our region's annual average center sales from $2.6 to more than

$6 million by identifying A, B, and C sales professionals, revamping

sales teams, training sales professionals, assisting in the closing of

sales opportunities, and identifying new opportunities for growth. The

region's growth led to the region's expansion from 2 to 4 new training

centers and an indirect increase in average center sales in two other

neighboring regions.

. Increased region sales from $5.2 to $24 million from 1996-2000.

. Worked with Vice President of Sales in forging partnerships with

Independent Software Vendors (ISV's) and Original Equipment

Manufacturers (OEM) to become their authorized training partners,

leading to an increase in Novell, Cisco, Lotus Notes, and

Microsoft network application training sales from less that $3

million per center to over $5 million

. Secured state-subsidized training contracts for more than $3

million over a 3 year period.

. Worked with training manager to secure WASC accreditation leading

to a significant growth in walk-in participants

KAVIN WILLIAMS Page 3

EDUCATION

Bachelor of Arts Business Administration, San Diego State University, San

Diego, CA 1990

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