Customer Service Manager
Resume:
Jack White
Bethel Springs, Tennessee 38315
***************@********.***
Objective
Oriented professional with excellent management experience, progressive
levels of advancement, and a thorough knowledge of manufacturing operations
seeking a challenging position where I can use my skills, abilities and
experience.
AREAS OF EXPERTISE
Time Management OPERATIONS
Leader & Team player
Organizational Skills Supervision
Loyal & Trustworthy
Policies & Procedures Training
Negotiation Skills
Superior Work Ethic Scheduling
Multi-Task Oriented
Relationship Skills Mgmt, Evaluations
Conflict Resolution
performance management, Inspections
Inventory Control
Problem solving,
Team building,
SUMMARY OF QUALIFICATIONS
Strong hands -on experience with plant start-up operations and management.
Able to achieve production schedules and cost objectives under tight
deadlines
Highly developed analytical and conceptual thinking using logic and reason.
Exceptional leadership skills with the ability to make sound business
decisions.
Superior communication skills (verbal, interpersonal, presentation, and
written)
Experienced in inventory control systems including MRPS, JDE, ISO 9000
Computer skills include MS office products and excel.
Experienced at structured employee training and development processes.
Proven ability to mentor, guide and develop employees to their highest
potential.
EXPERIENCE:
Plant Superintendent, Connector Castings, Inc, Selmer TN
9/2006,- 10-09-09
Managed 3 supervisors and 68 associates,
Responsible for Safety, Quality, Production, encompassing all facets of the
Operation.
Successfully managed overall operations, bringing a underperforming Plant to
record levels of Productivity, Reduced operational costs through effective
purchasing, reduction of waste, and process improvement, These efforts
contributed significantly to continued Company success particularly during
several years of reduced sales due to overall economic downturn
Manager, Delta Faucet, Jackson TN
10/1995 - 5/2006
Started up new plant. Hired and trained 1600 new employees. Purchased and
supervised installation and start up of all Plant machinery and equipment. In
charge of directing and coordinating all manufacturing and logistics to meet
and achieve cost, safety and customer service objectives,
Responsible for developing processes to improve productivity and reduce waste.
Production Manager, Delta Faucet, Greensburg IN
4/1972 - 10/1995
Managed Assembly Department, encompassing 16 assembly lines, Safety & parts
getting all assembly line running top production, assembly department broke
all customer service records, and safety records
Manager of Shipping, As a shipping manager goal was to ship 1.5 MILLION PER
DAY, completed daily. Production control, as a production control manager goal
was to schedule each assembly line and to make sure all components were
availed.
Education
9/1995 - 8/2006 Mackin customer service, Jackson, TN
Certification
Train in customer service. GPA 3.3
7/2001 - 1/2002 U.T. Martin Selmer project manager, Selmer, TN
Certification
Lean Manufacture
9/2000 - 1/2002 U.T. Martin/ Selmer, Bethel Springs, TN
Bachelor's Degree
Business Management.
Customer services & retail stores dealing with customers, GPA 3.0
5/2000 - 9/2000 Problem Solving, Greensburg, IN
Certification.
12/1999 - 2/2000 COACHING, Jackson, TN
Certification
Learn the concept of coaching a teams.
3/1992 - 12/1994 I.U. Inventory control, Bloomington, IN
Vocational
8/1992 - 12/1992 Performance Management, Greensburg, IN
Certification
6/1974 - 6/1978 Indiana school of Business, Columbus, Indiana
Master's Degree
Business Manager classes, Gpa 3.3
Contact this candidate