Customer Service Project Manager

ROBERT E. GEHRES

**** *.*. ******* **

Hillsboro, Ohio 45133-8552

937-***-**** Home

513-***-**** Cell

*******@*****.**.***

CORE

COMPETENCIES

- Team building, mentoring and

leading - Operations and process

engineering

- Planning and scheduling -

Budget planning and administration

- Quality assurance control and standards

- Problem solving

- Strategic planning for short- and long-term goals -

Organizational and multi-tasking skills

- Strong customer service skills

EXPERIENCE

December 2009 - BAT Erectors LLC Hillsboro, Ohio

Present Steel erector for custom buildings

Field Superintendent

Manage ironworkers to meet

building installation timelines and OSHA safety guidelines

and standards. Work closely and develop strong

relationships with general contractors, site

superintendents and other sub contractors. Meet or exceed

budget requirements on installations.

October 2008 - NDI Retail LLC Cincinnati, Ohio

September 2009 Custom design and manufacturing of retail

store fixtures, kiosks, prototypes and

permanent interiors

Director of Operations

Managed the day-to-day

operations of manufacturing, design, engineering, project

management, estimating, warehousing, shipping/receiving,

purchasing and installations. Consistently met or exceeded

desired profit margins while increasing productivity

through streamlining design, engineering, manufacturing and

outsourcing. Established processes and procedures to

improve internal/external communications and vendor

relationships. Developed critical path timelines per

project for internal and external customers.

Key accomplishments: Developed a

strong team atmosphere by communicating company vision,

mission and goals. Improved customer service by

demonstrating the importance of more quickly serving

customer needs. Implemented more efficient scheduling which

resulted in less overtime and reduced non-billable time by

30%. Enhanced vendor relationships with face-to-face

meetings to discuss company standards and policies, resolve

issues and negotiate pricing and delivery. Chaired

committees who developed processes and procedures for

safety and quality control. Facilitated daily manufacturing

and project review meetings.

January 2007 - Phoenix Formations, Inc. Cincinnati, Ohio

September 2008 Custom design and manufacturing of tradeshow

exhibits, mobile exhibits, kiosks, prototypes, permanent

interiors and museums

Operations Manager

Managed the Cincinnati, Ohio

and Phoenix, Arizona facilities day-to-day operations of

manufacturing, design, graphics, engineering, project

management, estimating, warehousing, shipping/receiving,

purchasing and installations. Consistently managed

operations and projects at or above desired profit margins.

Communicated daily with staff and reviewed daily operations

to ensure projects were within budget without sacrificing

quality. Developed project timelines which included design,

estimating, engineering, production, shipping and

installation. Continually revamped processes to improve

communications between departments.

Key accomplishments: Increased

company profits by developing cost-saving measures in

design and manufacturing. Improved profitability of

projects through scheduling and forecasting while reducing

non-billable time. Streamlined information to enhance

corporate and customer communications. Facilitated daily

manufacturing and project review meetings.

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1999 - 2006 Naturescapes Hillsboro, Ohio

Custom landscape design,

installation and maintenance

Owner

Owned and operated a landscape design and installation company.

Handled all aspects of the business including marketing,

design, quoting, installation, maintenance and invoicing.

Key accomplishments: Started company and received numerous referrals

from customers. Managed and worked directly to ensure

proper installation and customer satisfaction.

1992 - 1998 Phoenix Formations, Inc. Cincinnati, Ohio

Director of Project Management

Managed staff of project managers and engineers to meet

manufacturing, shipping and installation deadlines.

Implemented a scheduling program to enhance the

manufacturing workforce capabilities and reduce non-

billable expenses. Developed strong client relationships by

listening and responding to their needs and keeping within

budgets. Enhanced procedures and standards to improve

efficiencies and profit margins. Initiated daily

manufacturing and project review meetings.

1988 - 1992 Project Manager

EDUCATION

2008 - George S. Mays Leadership and Team Building

- Dale Carnegie Leadership Training for Managers

2007 - KOMO RouterSim CNC Computer Training

- AutoDesk- AutoCAD 2007

2006 - The Ohio State University, Small Business Planning

Certification

- The Ohio State University, Master Gardener Program

Certification

Additional courses include undergraduate study at The University of

Cincinnati - College of Design, Architecture and Art and

the Ohio College of Applied Science.

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