Marilyn Cobb

*** **** ****

Loudon, TN *****

865-***-****

abmj3s@r.postjobfree.com

OBJECTIVE: Organizational Change Management Consultant

QUALIFYING SUMMARY:

I have broad experience in PeopleSoft, JDE, and SAP change management,

communication technology adoption experience, learning and development, and

have worked in both project and operational environments in large

organizations.With 20+ years in Organizational Change Management (OCM)

professional consulting and implementation experience in supporting large-

scale change initiatives such as mergers and acquisitions, system

implementation and business process. PM and PMO experience in controlling

project scope, time, quality and cost.

Some key projects that I have been on included:

. Design and rollout of a new performance and Change Management

process.

. Implementation a risk system that involved changes to the business

process.

. Conducted Conference Room Pilot to validate a software application

against the business processes of end-users of the software, by

allowing end-users to use the software to carry out typical or key

business processes using the new software.

. Business Impact Analysis Kickoff Meetings

. Organizational Alignment

SKILLS:

. Development and facilitation training material

. Design and develop a "Stakeholder Engagement Plan" that leverages

existing governance structures/forums as a way of building leadership

engagement, awareness and commitment to support their teams through

change.

. Experience assisting clients with managing change on a large scale

. Strong written and verbal communications skills

. Familiarity with IT Implementation processes

. Strong business analysis skills; business process and implementation

. Personal and professional coaching

. Communication strategy, planning and implemenentation experience

. Ability to assess behaviors and enhance the relevant and positive

aspects of change

. Develop communication plan and matrix including internal project team

communication as well as leadership action plan for both internal and

external communication for the life of the project

. Organizational and executive development

. Training design, development and facilitation

. Project Management experience

. Deep understanding of OCM Best practices and trends

. Ability to work in a fast-paced, in an ever changing business

environment

. Manage the design and delivery of new project member orientation

. Performance Improvement: competent in diagnosing individual and

organizational performance improvement needs, matching intervention

methodology with needs, and determining the appropriate development

measures.

. Ensure all change activities are completed in accordance with project

plans and time

frame.

. Measure effectiveness of change management activities including

communication.

. Conducted Business Impact Analysis Kickoff Meetings, conducted

interviews with business unit representatives.

. Strong interpersonal, communication, and client-facing skills, which

demonstrates confidence and fosters a "Trusted Advisor" relationship

with the client. Have the ability to influence others and move toward

a common vision or goal.

. Experience gathering data from key business partners, documenting

their facts and morphing them into value statements that can be

leveraged to market the benefits to end users in our business

organization is critical

. Demonstrate strong organizational development knowledge through

information sharing and education

. Application of the change architectures, models, and frameworks used

to execute global, multi-polar, multi-workforce, cross-generational,

or multi-cultural, complex change successfully

. Effective in a variety of formal presentation settings: one-on-one,

small and large groups, with peers, direct reports, and bosses; is

effective both inside and outside the organization, on both cool data

and hot and controversial topics; commands attention and can manage

group process during the presentation; can change tactics midstream

when something isn't working.

. Knows how business works; knowledgeable in current and possible future

policies, practices, trends, and information affecting his/her

business and organization; knows the competition; is aware of how

strategies and tactics work in the marketplace

. Knowledgeable about how organizations work; knows how to get things

done both through formal channels and the informal networks;

understands the origin and reasoning behind key policies, practices

and procedures; understands the cultures of organizations

. Enabling clients to manage their organizational change efforts, such

as the transition to outsourcing, system and process change, and large-

scale transformation, among others

. Undertake impact assessments to determine the nature and extent of

change

. Experience in development of a company's organizational diagnosis.

. Experience with implementing change management plans that minimize

employee resistance and maximize employee engatement

. Manage communication activities to ensure the associates and key

stakeholders progress through the change process to ensure adoption of

the new systems and processes.

. Lead senior management and Stakeholders in understanding of change

management communication and receive their active support

. Experience with Change Management in SAP and PeopleSoft for a Full

Life Cycle and Upgrade on modules, HCM and Financial modules.

. Improved key components of change leadership, including leadership

development, technology and process adoption, learning and

development, culture, knowledge management and capability transfer,

and communications.

. Apply management skills to deliver results on time and within budget.

. Re-align the organization, its people, and their actions with critical

business imperatives and specific objectives

. Plan and manage the workforce transition from internally managed

operations to outsourced operations

. Provide communication planning and assistance to team charged with

providing end-user help and support post-Go-Live

UPK Training Experience

My years of experience with UPK has been with companies such as DC

Government School, Utilities, Banking, Government, Insurance Companies,

Pharmaceuticals and Manufacturing where I taught users how to use UPK

through the See IT, Try It, Know IT and Do It modes. I also taught how to

create Test Scripts, Job Aids, Training Material, Test Scripts, Business

Process and Training Guides by using UPK. I have showed clients how UPK

can produce multiple outputs through a single-source recording session and

I have demonstrated how UPK reduces a company's content development time,

and how it is a key to increasing productivity and reducing overall

software implementation costs. I have developed ready-to-use UPK content

across various modules that satisfy the need for training and developing

business processes. I also showed the client how to add attachments and

voice to UPK. My developed content covers many modules including:

Financials, Internet Expense, Public Sector Budgeting, Projects and Grants,

and Human Resources. I have developed in UPK an environment that allows the

client to create system-related assets - "People to System" documentation -

which are used throughout the rest of your project lifecycle after your

process flows, policies, and procedures are documented.

. Experience delivering training to medium-sized (15-20 students)

classes,

. Experience developing online training.

. Develop instructor-led training based on detailed business scenarios

. Create Business Process, Job Aids, User Acceptance Test Scripts,

Training Guide, and Instructor Manuals.

. Produced 'just-in-time', training materials (documents can be edited

to reflect changes)

. Collaborate with SME's to determine identified training strategy and

development standards.

. Develop training simulations for all courses in UPK consisting of over

100 topics.

. Published UPK Topics into iHelp along with Online Desk Manuals from

Oracle Tutor

. Published Student Guides, Instructor Guides, and Self-Study Training

Guides.

. Customized UPK configurations to match company standards and best

practice

PMO & PM Skills:

Has the ability to use PMO strategy and administration in a project.

Established and administering enterprise project management activities.

Demonstrates leadership, by using documented Project/Program Management

methodology. Experience in establishing uniform project processes, IT

Governance, and project performance standards. Has responsibility for

planning, organizing, directing and tracking all major program components

including costs, schedules, resources, deliverables, etc. Has proven

experience in developing a large-scale strategic PMO plan and managing the

tactical implementation of a plan. Managed financial P&L for PMO areas

including accurately forecasting costs, operating within established

budgets and attaining margin improvement objectives. Took ownership of

meetings and workshops (set agendas, facilitate meetings, and deliver

minutes). Experience in providing direction and standards for consistent

project management tool utilization. Experience in performing project

performance measurement and analysis. Has experience in providing ad-hoc

project-related reports and data as required by stakeholders. Takes

responsibility for planning, organizing, directing and tracking all major

program components including costs, schedules, resources, and deliverables.

Deliverables

Change Management Plan, Communication Plan, UPK Training Plan, End-User

Training Plan, Organizational Readiness Assessment, Documentation, Change

Report, Change Impact Analysis, Change Cost and Benefit, Change Request,

Change Log, Change Technical Feasibility, Change Planning, Problem Report,

Requirements, Training Document, Business Impact Analysis Summary Report,

Curriculum and Stakeholders Analysis, Organizational Risk and Impact

Assessments, Stakeholder Analysis, Current State Analysis, Impact Analysis

and Knowledge Transfer.

Technology

Excel, Lotus Notes, Lotus 123, Microsoft Word, Microsoft Office, Power

Point, ADP, People Soft, Great Plains, JD Edwards, SAP, Microsoft Dynamics

- Solomon, Ceridian, Access, Crystal Reports, Oracle, PS n-Vision, Visio,

Microsoft Project, On Demand and UPK, RWD uPerform tool.

TRAINING:

. Planning and Managing Organizational Change - Seminar (Master Change

Management and turn change into a positive force!)

. Successfully Managing People during an Organizational Change- Seminar

Higher Education:

2002 - 2005 University of Phoenix - BSBA Degree in Business Administration

2006 - 2007 University of Phoenix - MBA & MIS

Work Experience:

May 2009 - Present Independent Consulting for Change Management. These

have been 2 to 4week assignments.

Responsibilities:

Lead the change management effort with detailed assessment, planning,

design, and realignment of strategies and tactics. Defined the impact and

scope of the change that would lead to the areas of impact.

Establish and implement a change management, communication,readiness

assessment, curriculumn, and training plan. Conducted and scheduled

workshops. Conducted communication activities which included Open Forums,

Workshops and demonstrations. Developed and conducted Stakeholders analysis

to move then to the next level of commitment. Conducted, planned and

schedule Train-the-Trainer.

April 13, 2009 - 5/23/2009

DC Government Public Schools - (Change Management)

Responsibilities:

Creating Training Curriculum, Course Specifications, Instructor Guides,

Participant Guides, Job Aids, Training Pilot, Trainer and co-facilitator

prep, Help Desk (Remedy). Change Management and Strategies deliverables,

Training Curriculum, Course Specifications, Risk and Concerns. Developed

in UPK, Job Aids, Instructor Guides, User Acceptance Test Scripts, Training

Guide, and Instructor Manuals, Trained in UPK for PeopleSoft HR,

Benefits, Payroll, T&L, TAM, GL, AR, AP, TAM, Seibel, PM, e-Profile.

Developed Conference Room Training Pilot, Problem Solving, Organizational

Re-design. Document high-level system and data requirements for the client

and define recommended system solution to problems that were issues.

Designed and develop a change leadership approach that identifies and

establishes behaviors that senior leaders require in order to lead and

sustain a change, while also providing leaders with information they

require to effectively lead change. Ensure changes to production have been

tested, documented, communicated, approved, and successfully implemented

using the Client ITIL/ITSM standards, design and implement formal change

management processes and procedures for IT applications and infrastructure

components. Produce and manage a change management calendar, identifying

and resolving scheduling and technical conflicts as they arise. Develop

communication plan and matrix including internal project team communication

as well as leadership action plan for both internal and external

communication for the life of the project. Incorporate communication plan

into overall project plan. Manage communication activities to ensure the

associates and key stakeholders progress through the change process to

ensure adoption of the new systems and processes. Application of the

change architectures, models, and frameworks used to execute global, multi-

polar, multi-workforce, cross-generational, or multi-cultural, complex

change successfully. Re-align the organization, its people, and their

actions with critical business imperatives and specific objectives. Plan

and manage the workforce transition from internally managed operations to

outsourced operations. Interrogates the change management database to

produce reports for management review of changes, such as change advisory

boards (CABs), change planning teams and for users and department

management. Helped improve key components of change leadership, including

leadership development, technology and process adoption, learning and

development, culture, knowledge management and capability transfer, and

communications. Provide communication planning and assistance to team

charged with providing end-user help and support post-Go-Live. Worked

closely with client to facilitate work session with managers and other

company personnel. Created the Needs Assessment Analysis.

April 17, 2007 - 1/24/2009

Cap Gemini Consulting - Lead Functional and Change Management

(Government (Local, State Federal), Oil Companies, Communication,

Manufacturing, Banking, Utilities)

Responsibilities:

. Presented solutions to senior client management via whiteboard and

PowerPoint.

. Managed all resources related to training and communication

outreach campaign via the web site, employee/manager briefings,

updated newsletters and customer satisfaction survey results

reporting.

. Created Risk Analysis documents and Risk Management Plans

. Created and reviewed business process improvements, re-

engineering, change control development process, quality assurance

principles and concepts relative to standards and procedures,

reporting escalation and continuous improvement.

. Developed in UPK Business Process, Job Aids, User Acceptance Test

Scripts, Training Guide, Instructor Manuals and training courses.

. Held meetings at least 2 x months with Stakeholders to keep them

informed of the progress of the project.

. Plan and conduct stakeholder assessments by identifying stakeholder

impacts associated with the project changes and stakeholder

analysis.

. Worked alongside project design consultants to ensure change

management

Implications are understood and any customizations were planned and

accounted for.

. Conduct employee focus groups to ensure a thorough understanding of

the issues.

. Plan, develop and deliver all communication in consultation with

business units and

Stakeholders

. Ensured all change activities are completed in accordance with

project plans, within scope and in a timely matter.

. Design and develop a "Stakeholder Engagement Plan" that leverages

existing governance structures/forums as a way of building

leadership engagement, awareness and commitment to support their

teams through change.

. Measure effectiveness of change management activities including

communication.

. Designed organizational effectiveness human resources plan, for

intra-departmental diversity practice integration.

. Re-align the organization, its people, and their actions with

critical business imperatives and specific objectives

. Developed guidelines for managing corporate change, to include

staff and functional unit restructuring, shift abolishment,

management "early-outs," and HR systems refinements

. Worked with the business partners and project teams to develop and

integrate effective change management approaches, plans and

activities with the process and technology deliverables ensuring

teams have a full understanding of change management as a

discipline

. Organized current and new job roles and restructuring of job

duties that would be more productive, cost savings and beneficial

to the client

. Created and managed a system to track adoption, utilization and

proficiency of individual changes.

. Designed and develop a change leadership approach that identifies

and establishes behaviors that senior leaders require in order to

lead and sustain a change, while also providing leaders with

information they require to effectively lead change

. Planned, design and implement on an overall change management

methodology that includes plans for working with project teams to

ensure the value of the change initiatives is fully communicated

and easy to comprehend for all organizational levels.

. Proactively identified and documented risks and issues associated

with the capability implementation (business process and systems),

as well as viable workarounds for project teams

. Manage communication activities to ensure the associates and key

stakeholders progress through the change process to ensure adoption

of the new systems and processes.

. Provide communication planning and assistance to team charged with

providing end-user help and support post-Go-Live

. Develop communication plan and matrix including internal project

team communication as well as leadership action plan for both

internal and external communication for the life of the project.

Incorporate communication plan into overall project plan.

. Lead senior management in understanding of change management

communication and receive their active support

. Work with other architects to ensure that the application will meet

the objectives and performance goals as defined in the

requirements.

. Trained and conducted training classes for all users. Also

performed one-on-one training for individual users when needed.

. Plan, develop and deliver all communication in consultation with

business units and

Stakeholders Communication.

. Ensure all change activities are completed in accordance with

project plans and time

frames.

. Conducted help desk support for Seibel, along with training

material, job aids.

. Measure effectiveness of change management activities including

communication.

. Conducted Conference Room Pilot to validate a software application

against the business processes of end-users of the software, by

allowing end-users to use the software to carry out typical or key

business processes using the new software.

. Conducted workshops around large scale transformation programs

. Prepared application setup and other system documents, training and

user guides and conducted trainings and prepared PowerPoint

presentation material used to gain approval from the Steering

Committee.

. Ensure changes to production have been tested, documented,

communicated, approved, and successfully implemented

. Plan and manage the workforce transition from internally managed

operations to outsourced operations

. Using the Client ITIL/ITSM standards, design and implement formal

change management processes and procedures for IT applications and

infrastructure components.

. Produce and manage a change management calendar, identifying and

resolving scheduling and technical conflicts as they arise

. Interrogates the change management database to produce reports for

management review of changes, such as change advisory boards

(CABs), change planning teams and for users and department

management

. Gathered data from key business partners, documenting their facts

and morphing them into value statements that can be leveraged to

market the benefits to end users in our business organization is

critical

. Created the Needs Assessment Analysis.

. Ensure that the organization has the necessary infrastructure to

support the strategies on an ongoing basis.

. Ensure adherence to all quality management plans and standards by

participating in quality management reviews as outlined in

Verification and Validation Overview.

. Improved key components of change leadership, including leadership

development, technology and process adoption, learning and

development, culture, knowledge management and capability transfer,

and communications.

. Application of the change architectures, models, and frameworks

used to execute global, multi-polar, multi-workforce, cross-

generational, or multi-cultural, complex change successfully

. Development of change management system, documenting requirements

for workflows, forms, tasks, reports and metrics.

. Create and utilize methods, estimators, and frameworks that

integrate tightly with the broader project

. Using the Client ITIL/ITSM standards, design and implement formal

change management processes and procedures for IT applications and

infrastructure components

. Review requests for changes; identify bundling and pre-

authorization opportunities; scheduling conflicts, and potential

impact to other configuration items.

. Document changes and perform quality assurance reviews and analysis

on documentation completed by others based upon company Change

Management documentation (procedures, policies).

. Work with the Engineers operators to unsure quality requirements

and deadlines are met

. Conduct monitoring, measuring, and quality assurance on change and

configuration management records to ensure process compliance.

. Alert management of process violations

. Enforce operation of the process as designed and approved;

reporting on exceptions to IT Management.

July 5, 2006 - Dec 31, 2006

Nationwide Financial Insurance (Sogeti - Cap Gemini - Consultant Position)

Columbus, OH (Change Management)

Responsibilities:

Evaluating system and financial application requirements for pre/post

implementation analysis. Identification and implementation of Best

Practices and process improvement efforts around financial operations.

Evaluating operating practices to determine if procedures and control

measures are adequate. Confirms adherence to accounting standards and

financial controls. Presented solutions to senior client management via

whiteboard and PowerPoint.

. Managed all resources related to training and communication outreach

campaign via the web site, employee/manager briefings, updated

newsletters and customer satisfaction survey results reporting.

Created Risk Analysis documents and Risk Management Plans.

. Created and reviewed business process improvements, re-engineering,

change control development process, quality assurance principles and

concepts relative to standards and procedures, reporting escalation

and continuous improvement.

. Developed in UPK Business Process, Job Aids, User Acceptance Test

Scripts, Training Guide, Instructor Manuals and training courses. Held

meetings at least 2 x months with Stakeholders to keep them informed

of the progress of the project.

. Plan and conduct stakeholder assessments by identifying stakeholder

impacts associated with the project changes and stakeholder analysis.

. Worked alongside project design consultants to ensure change

management. Implications are understood and any customizations were

planned and accounted for.

. Conducted employee focus groups to ensure a thorough understanding of

the issues.

. Plan, develop and deliver all communication in consultation with

business units and Stakeholders.

. Ensured all change activities are completed in accordance with project

plans, within scope and in a timely matter.

. Design and develop a "Stakeholder Engagement Plan" that leverages

existing governance structures/forums as a way of building leadership

engagement, awareness and commitment to support their teams through

change.

. Measure effectiveness of change management activities including

communication. Designed organizational effectiveness human resources

plan, for intra-departmental diversity practice integration.

. Developed guidelines for managing corporate change, to include staff

and functional unit restructuring, shift abolishment, management

"early-outs," and HR systems refinements.

. Worked with the business partners and project teams to develop and

integrate effective Change Management approaches, plans and activities

with the process and technology deliverables ensuring teams have a

full understanding of change management as a discipline.

. Organized current and new job roles and restructuring of job duties

that would be more productive, cost savings and beneficial to the

client.

. Created and managed a system to track adoption, utilization and

proficiency of individual changes.

. Designed and develop a change leadership approach that identifies and

establishes behaviors that senior leaders require in order to lead and

sustain a change, while also providing leaders with information they

require to effectively lead change.

. Planned, design and implement on an overall change management

methodology that includes plans for working with project teams to

ensure the value of the change initiatives is fully communicated and

easy to comprehend for all organizational levels.

. Proactively identified and documented risks and issues associated with

the capability implementation (business process and systems), as well

as viable workarounds for project teams. Trained and conducted

training classes for all users.

. Plan, develop and deliver all communication in consultation with

business units and Stakeholder communications.

. Ensure all change activities are completed in accordance with project

plans and timeframes.

. Measure effectiveness of change management activities including

communication.

. Conducted Conference Room Pilot to validate a software application

against the business processes of end-users of the software, by

allowing end-users to use the software to carry out typical or key

business processes using the new software.

. Conducted workshops around large scale transformation programs.

. Prepared application setup and other system documents, training and

user guides and conducted trainings and prepared PowerPoint

presentation material used to gain approval from the Steering

Committee.

. Ensure changes to production have been tested, documented,

communicated, approved, and successfully implemented. Using the

Client ITIL/ITSM standards, design and implement formal change

management processes and procedures for IT applications and

infrastructure components.

. Develop communication plan and matrix including internal project team

communication as well as leadership action plan for both internal and

external communication for the life of the project. Incorporate

communication plan into overall project plan.

. Lead senior management and Stakeholders in understanding of change

management communication and receive their active support

. Produce and manage a Change Management calendar, identifying and

resolving scheduling and technical conflicts as they arise.

. Interrogates the change management database to produce reports for

management review of changes, such as change advisory boards (CABs),

change planning teams and for users and department management.

. Created Needs Assessment Analysis

. Improved key components of change leadership, including leadership

development, technology and process adoption, learning and

development, culture, knowledge management and capability transfer,

and communications

March 6, 2006 - June 28, 2006

J. P. Hennessey (VACO - Consultant Position) Nashville, TN

Change Management Lead/Analyst

Responsibilities:

Work alongside project design consultants to ensure change management

Implications are understood and planned for. Form and maintain productive

working relationships with HR consultants in business

Units to ensure successful transition to the new environment. Undertake

impact assessments to determine the nature and extent of change. Conduct

employee focus groups to ensure a thorough understanding of the issues.

Develop transition plans based on impact assessment. Plan, develop and

deliver all communication in consultation with business units and

Stakeholder communications.

Ensure all change activities are completed in accordance with project plans

and time frames.

Measure effectiveness of change management activities including

communication. Designed and develop a change leadership approach that

identifies and establishes behaviors that senior leaders require in order

to lead and sustain a change, while also providing leaders with information

they require to effectively lead change. Planned, design and implement on

an overall change management methodology that includes plans for working

with project teams to ensure the value of the change initiatives is fully

communicated and easy to comprehend for all organizational levels.

Proactively identified and documented risks and issues associated with the

capability implementation (business process and systems), as well as viable

workarounds for project teams. Created training manuals, Training

Curriculum and job aids and schedule classes for users. Trained and

conducted training classes for end- users. Also performed one-on-one

training for individual users.

December 2005 to Feb 24, 2006 Caterpillar Financial Services (Volt -

Contract Position) Nashville, TN Change Management Lead/ Business Analyst

Responsibilities:

Plan, develop and deliver all communication in consultation with business

units and Stakeholder communications. Ensure all change activities are

completed in accordance with project plans and time frames. Measure

effectiveness of change management activities including communication.

Designed and develop a change leadership approach that identifies and

establishes behaviors that senior leaders require in order to lead and

sustain a change, while also providing leaders with information they

require to effectively lead change. Planned, design and implement on an

overall change management methodology that includes plans for working with

project teams to ensure the value of the change initiatives is fully

communicated and easy to comprehend for all organizational levels.

Proactively identified and documented risks and issues associated with the

capability implementation (business process and systems), as well as viable

workarounds for project teams. Created training manuals, training

curriculum, job aids and schedule classes for end-users. Trained and

conducted training classes for end- users. Also performed one-on-one

training for individual users.

July 28, 2000 - December 2005

Diversified Scientific Services, Inc Kingston, TN Change Management

Lead/Controller

Responsibilities:

Prepare Excise Tax forms and Workers Comp statements and Sales Tax, State

Taxes (Multi-States). Prepared in Payroll and Business Support. Reconcile

payroll records to wages and processed weekly and bi-weekly payrolls.

Knowledgeable in payroll laws and assists in the resolution of payroll

problems. Highly knowledgeable in issues that can impact payroll. Set-up

and prepared Fixed Assets, Work Orders, prepared Government and vendor

contracts. Reconciling Balance Sheet accounts, checking accounts, and

making monthly journal entries. Analyzing Cost (Cost Accounting) along

with Contract Management.

. Work alongside project design consultants to ensure change

management

Implementations are understood and planned for.

. Form and maintain productive working relationships with HR

consultants in business

units to ensure successful transition to the new

environment.

. Undertake impact assessments to determine the nature and extent of

change.

. Conduct employee focus groups to ensure a thorough understanding of

the issues.

. Develop transition plans based on impact assessment.

. Plan, develop and deliver all communication in consultation with

business units and

Stakeholder communication.

. Measure effectiveness of change management activities including

communication.

. Designed and develop a change leadership approach that identifies

and establishes behaviors that senior leaders require in order to

lead and sustain a change, while also providing leaders with

information they require to effectively lead change

. Planned, design and implement on an overall change management

methodology that includes plans for working with project teams to

ensure the value of the change initiatives is fully communicated

and easy to comprehend for all organizational levels.

. Have the ability to influence others and move toward a common

vision or goal.

. Proactively identified and documented risks and issues associated

with the capability implementation (business process and systems),

as well as viable workarounds for project teams

. Created training manuals, Training Curriculum and job aids and

schedule classes for users.

. Trained and conducted classes for the end-users. Also performed one-

on-one training for individual users

. Plan, develop and deliver all communication in consultation with

business units and

Stakeholder communications.

. Ensure all change activities are completed in accordance with

project plans and time

frames.

. Measure effectiveness of change management activities including

communication.

. Designed and develop a change leadership approach that identifies

and establishes behaviors that senior leaders require in order to

lead and sustain a change, while also providing leaders with

information they require to effectively lead change

. Planned, design and implement on an overall change management

methodology that includes plans for working with project teams to

ensure the value of the change initiatives is fully communicated

and easy to comprehend for all organizational levels.

. Proactively identified and documented risks and issues associated

with the capability implementation (business process and systems),

as well as viable workarounds for project teams

. Created training manuals, Training Curriculum and job aids and

schedule classes for users

. Trained and conducted training classes for end- users. Also

performed one-on-one training for individual users

March 3, 1998 - July 25, 2000

EDS Oak Ridge, TN 37830 Change Management Lead/Business Analyst

Responsibilities:

Prepared financial statements and analytical monthly and yearly reports.

Maintained and resolved issues due to mapping and interfaces. Generated

and processed Purchase Orders, A/R and A/P. Billing of Clients and posting

of receivables. Payroll and Business Support. Assisted in the building of

a new accounting database that would serve as a back-up during new software

implementation.

. Work alongside project design consultants to ensure change

management

Implications are understood and planned for.

. Form and maintain productive working relationships with HR

consultants in business

Units to ensure successful transition to the new

environment.

. Undertake impact assessments to determine the nature and extent of

change.

. Conduct employee focus groups to ensure a thorough understanding of

the issues.

. Develop transition plans based on impact assessment.

. Plan, develop and deliver all communication in consultation with

business units and

Stakeholder s Communication.

. Ensure all change activities are completed in accordance with

project plans and time

frames.

. Measure effectiveness of change management activities including

communication.

. Experience with Change Management in SAP in a Full Life Cycle and

Upgrade HCM and Financial modules

. Plan, develop and deliver all communication in consultation with

business units and

Stakeholder communications.

. Measure effectiveness of change management activities including

communication.

. Designed and develop a change leadership approach that identifies

and establishes behaviors that senior leaders require in order to

lead and sustain a change, while also providing leaders with

information they require to effectively lead change

. Planned, design and implement on an overall change management

methodology that includes plans for working with project teams to

ensure the value of the change initiatives is fully communicated

and easy to comprehend for all organizational levels.

. Have the ability to influence others and move toward a common

vision or goal.

. Proactively identified and documented risks and issues associated

with the capability implementation (business process and systems),

as well as viable workarounds for project teams

. Created training manuals, Training Curriculum and job aids and

schedule classes for users

. Trained and conducted training classes for end- users. Also

performed one-on-one training for individual users

1997 - 1998

(Independent Consultant Work) Change Management

1996 - 1997

Whirlpool Knoxville, TN Change Management/Accounting - (Consultant

Work)

Responsibilities:

Plan, develop and deliver all communication in consultation with business

units and Stakeholders communications. Ensure all change activities are

completed in accordance with project plans and time frames. Measured

effectiveness of change management activities including communication.

Designed and develop a change leadership approach that identifies and

establishes behaviors that senior leaders require in order to lead and

sustain a change, while also providing leaders with information they

require to effectively lead change. Planned, design and implement on an

overall change management methodology that includes plans for working with

project teams to ensure the value of the change initiatives is fully

communicated and easy to comprehend for all organizational levels.

Proactively identified and documented risks and issues associated with the

capability implementation (business process and systems), as well as viable

workarounds for project teams. Created training manuals, Training

Curriculum, job aids and schedule classes for users. Trained and conducted

training classes for end- users. Also performed one-on-one training for

individual users

1993 - 1996

Consultant Work - Change Management

1978 - 1986

American Greetings OCM/ Computer Analyst

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