Customer Service Manager

WALLY KENISON

**** * ******* *****

Pleasant Hill, IA 50327

Cell 515-***-****

E-Mail ************@*******.***

OBJECTIVE

Obtain a challenging position that will give me an opportunity to grow and

serve as a continuing foundation for a long-term career.

EXPERIENCE

2008-2010

Emeritus Urbandale, IA

Dining Services Director

Overall lead culinarian. Supervises cooks and oversees the preparation,

portioning, garnishing, and storage of food. Estimates food consumption and

purchases food. Cooking and preparing food from scratch on a daily basis.

Responsible for maintaining kitchen and storage facilities in sanitary

condition. Responsible for budget and cost controls. Meet with new

residents and family upon moving in to establish an open relationship with

dietary concerns. Meet with current residents and families semi-annually

for assessment of dietary requirements. Work closely with nursing staff to

facilitate any and all dietary requirements of residents. Participates in

Marketing Manager on Duty calling inquiries giving tours, doing home

visits.

2007-2008

Aviands

Dining Services Director

Overall lead culinarian for Aviands contract food company. Supervises

cooks and oversees the preparation, portioning, garnishing, and storage of

food. Estimated food consumption and purchased food. Assisted in cooking

and preparing food for residents. Responsible for maintaining kitchen and

storage facilities in sanitary condition

2006-2007

Central College Pella, IA

Assistant Catering Director

Responsibilities included direct interaction with customers in regards to

catering functions, the planning and execution of events, selecting menus,

and coordinating serving staff.

2002 - 2006

Sodexho @ Grand View College Des Moines,

IA

Operations Manager/Catering Director/Executive Chef

Responsibilities include all aspects of food service to include but not

limited to two retail dining facilities, two board operations, and all

catering. Food production, menu planning, ordering, and scheduling.

Training & leading a food service staff in all phases of the operation

1999 - 2002

Sodexho @ Gonzaga University

Spokane, WA

Retail Supervisor

Headed up two new retail establishments and a new board operation to

include budgets, menu planning, ordering and employee training.

Tripled sales in the period of two years at one unit utilizing aggressive

marketing techniques and extensive customer service training. Resulting in

annual sales growth of over $250,000

Worked with venders, brining new products and concepts to campus that

increased earnings.

.Responsible for financial reports for the Spokane Indians ball park

concessions.

1998 - 1999

Design Food Management BF Goodrich Aerospace

Everett, WA

Hanger #3 Kitchen Lead Cook

Responsibilities include production, menu planning, ordering, maintain

sanitary conditions in all food production and service areas.

Training of new employees from customer service, cook, cashier, and

janitorial.

1995-1998

Hansen's and Harry's Towing

Everett/Marysville, WA

Tow Truck/Driver Operator

Towing and Recovery of new and old vehicles, jumpstarts, tire changes,

unlocks.

General maintenance on tow trucks.

Limited auto body work, painting, and dent repair.

1985-1995

US Navy

1992-1995

USS Ford (FFG-54)

Long Beach, CA / Everett, WA

Lead Cook / Maintenance Manager

Supervise food production and training of junior cooks in basic food

preparation and food service.

Sanitation certification instructor

Maintenance Manager; received the highest scores in proper preventive and

corrective maintenance. Received accommodations for researching parts

saving the US Navy several thousand dollars.

Storeroom custodian, supervise issuing of supplies to three kitchens

maintaining a 98.5% inventory validity.

1990-1992

Puget Sound Naval Shipyard

Bremerton, WA

Patrolman, Watch Commander

Patrol of the Naval Shipyard and Family Housing areas.

Assisted local law enforcement agencies in maintaining order and discipline

Dispatching patrols, handling complaints, writing over 500 flawless

reports.

Instructor for new patrolmen on apprehension and report writing.

1989-1990

Puget Sound Naval Shipyard

Bremerton, WA

Storeroom Supervisor

Operated, ordered and issued all supplies for the Naval Station food

service operations.

Maintained a 99% inventory validity

1985-1989

USS Ogden (LPD-5)

Long Beach, CA

Cook

Junior production cook worked towards and acquired qualification as lead

cook and baker.

Assistant storeroom supervisor, organization of the issue rooms inventory

control and ordering resulting in 98.2% inventory validity for three years

EDUCATION

Brandon Valley High School

Brandon, SD

Basic Auto Mechanics Advanced Wood Working Mechanical and

Architectural Drafting

US Navy

Basic Painting and Surface Preparation Basic inventory control

Leading inventory Management

San Diego State Credited Advanced Culinary Arts

? Nine weeks, graduated Honorable Mentioned

US Navy Preventive Medicine

? Seven weeks, graduated, received certificate and responsibility

to train and give classes and

tests for food handler's permit

INTRESTS

Cooking, Computer, Woodworking, Auto mechanics, General Shop work, Hunting,

Fishing,

Boating, and Camping.

AWARDS

Good Conduct Medal (2) Letters of commendations (3) Letters

of appreciation (8)

National Defense Service Medal Southwest Asia Service Medal (2)

Meritorious Unit commendation (2) Medals for Expert in Rifle, Pistol and

Shotgun

**REFERENCES UPON REQUEST

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