Customer Service Maintenance
Resume:
Charles R. Till, Sr.
Malta IL,60150
Cell 920-***-****
abmj2v@r.postjobfree.com
Seasoned management leadership strong in cost management.
E xperience
Owner Operator
Georgiana AL
1978-1980 Owner Operator
Owned and maintained my own equipment. Booked my own freight, handled freight rates and
billing.
Operated in the South Eastern US primarily pulling flatbed trailers tankers
Poole Truck Line
Evergreen, Al
1981-1983 OTR Driver
Was responsible for safe transportation of van freight, flatbed freight and over-dimensional loads.
1983-1997 Shop Operations/ Facilities Maintenance
Entered in to the OTR maintenance department overseeing complete repairs over the road.
Also supported vendor relations and dedicated business. This included accident repair for
both truck and trailer. Accident recovery including haz-mat clean up. Processing billing for
prompt payment with purchase orders or electronic payment.
Managed the call center from 1990 to 1997 with a team of 10 associates who covered 24 hrs
a day 365 days a year.
Facilities maintenance and coordination was also a major part of this position which included
office and grounds upkeep of a 40 acre facility and a 40,000 sq ft office not including the shop.
Negotiated service contracts and repair estimates, set work schedules for internal associates
and vended service to ensure timely repairs and proper upkeep of HAVC and electrical
repairs.
Evergreen Forest Products
Georgiana AL
1997-1998 Regional driver
Regional driver with responsibilities with maintenance and operations of 30 unit fleet for
dedicated regional business support in the timber industry.
1999 to 2010
Schneider National
Green Bay WI
P urchase Maintenance
Responsible for managing dedicated and high dollar maintenance vendors in a regional section
of North America and all of Mexico to ensure that Schneider National, Inc. is getting the “Best
Value” in vended maintenance.
Worked cross-functionally with Van, Bulk, Specialized, Truck-rail, Dedicated, and Maintenance
Operations to provide maintenance support and increase equipment availability at the highest
quality and lowest cost.
Created and developed and maintenance reporting for Area Service Managers, vendors and on-
site account associates. PMCs also review processes and recommend changes as well as locate,
evaluate, train and audit maintenance vendors in support of all lines of business within their region
which averaged 4 million in spend per year.
Responsibilities:
1.Establish maintenance support for 31 Dedicated, Bulk, to included GM, Ford, JC Penny,
Advance Auto, Wal-Mart, Mexico crossings and Truck-rail accounts as needed and provide
point of contact between SNI and vendors.
2. Review work orders, follow up on unacceptable repairs, request credits, and assist
vendors in problem diagnosis and technical support. Follow up on warranty work and filing.
3. Keep vendors updated on new techniques, procedures, and service bulletins either
through personal training or utilizing shop associates.
4. Support Schneider emergency maintenance with repair decisions, department training and
mentoring associates.
5. Work with Operations and Customer Service on critical incidents, equipment availability,
and required maintenance through out my region.
6. Maintenance reporting based on availability, cost, volume, and quality to Area Mangers,
vendors and account managers.
7. Analyze purchased maintenance markets, consolidate vendors, and assist Schneider
National with company support decisions.
8. Negotiate contracts and labor rates and parts with maintenance vendors.
9. Facilitated vendor training to company processes and stances.
10. Vendor shop evaluations to ensure best support and value
11. Resolved billing issues to ensure prompt payment.
S EM Tech
OTR maintenance department overseeing complete repairs over the road. Also supported vendor
relations and dedicated business. This provided customer service for over 55,000 company
owned pieces of equipment and operators. Ensuring that timely repairs and parts support were
provided.
Material Technician,Tire Champion, General Mechanic
Managed the parts and tires department with $50,000 in inventory. Responsible for maintaining
proper parts inventory complete cycle counts and pull dead stock. Sourcing parts from local
vendors and issuing PO’s for payment and returning unused parts for credit from vendors. Issuing
parts to mechanics and resolving min max issues.
Tire Champion is responsible for maintaining company tire stances and inventory. training of
drivers and new shop associates and tire issues and is accountable for tire based decisions.
Maintain tire tooling for tire installation. Ensure that proper removal and installation stances are
used.
General Mechanic is responsible for non diagnostic repairs and performing PM s and general
repairs such as lights, brakes minor welding cutting and assisting the lead mechanics.
Education
Georgiana High, Georgiana AL, Graduated 1977
LBW Jr Collage 1978-1979, business and general studies
Conflict Management 1985
Karras Negotiation 1 & 2 2002-2003
Maxon lift-gate training in 2003
Contract basics
Cognos reporting tools
ASE certifications in the past for engine, driveline and brakes and a/c. from 1985-2000
Completed Freightliner online training on all required modules 1999- present
Ongoing leadership classes with Schneider 1999-present
R eferences
References are available on request.
Contact this candidate