Bruce Twine, pmp

**** ***** *****, ********, ** *2001

307-***-**** / abmj0q@r.postjobfree.com

Senior Executive/Project Manager

20+ years of progressively responsible IT leadership experience, including

senior-level technology project management within private industry and

government organizations.

Portfolio of achievements includes multimillion-dollar systems

development/implementation projects (up to $32 million), top-level

technology support to over 1,000 end users, leadership of a 900-member

team, and year-over-year time/cost/quality improvements. Earned MBA and BA

degrees. PMP Certified.

Technology executive and strategist with consistent record of success in

leading complex, challenging IT initiatives to meet immediate and future

organizational goals. Recognized for exceptional efforts in managing cross-

functional teams, directing daily operations, meeting project time/budget

goals, building coalitions across departments and organizations, and

achieving high levels of client satisfaction. Excel in engineering

turnarounds for critical problems.

Core competencies include:

Strategic Technology Leadership & Business Process

Direction Reengineering/Optimization

Technology Talent Training & Statewide User Support &

Development Troubleshooting

Customer Service Orientation/Needs Leading-Edge Technology Solutions

Fulfillment Design

Project Scheduling, Budgeting & Problem Solving & Change Management

Management Workflow Planning, Prioritization &

Enterprise Application Adjustments

Development/Integration

Professional Experience

BRUCE TWINE MANAGEMENT - Cheyenne, WY - 2002-current

Project Manager

Built and grew consulting firm from the ground up, overseeing all functions

and engagements. Assumed full responsibility for right-sizing management

activities to create profitable operations and high customer satisfaction.

In charge of creating automated support for all activities, with an

emphasis on financial tasks.

KEY CONTRIBUTIONS & ACCOMPLISHMENTS:

. Developed Property Management automation techniques that streamlined

rental/ownership activities, including budgeting, reporting, marketing,

operations, and maintenance.

. Established and achieved top-priority company goals that included

maximizing property occupancy, minimizing turnover rates, and increasing

client satisfaction.

ACS - Cheyenne, WY - 2006-2010

Project Manager

Directed team in development of online, real-time Family Assistance

Management Information System ("WY/IRIS") designed to perform eligibility

and benefit calculations for various State of Wyoming programs, including

Welfare Assistance, Food Stamp, Medicaid, Work, and Child Care (web-based,

n-tier architecture based on Java). Planned, developed, executed, and

closed down the state's Human Services application. Managed use of world-

class @Vantage( framework solution for WY/IRIS to support programs.

KEY CONTRIBUTIONS & ACCOMPLISHMENTS:

. Brought troubled eligibility application to stable development, with

incremental achievements and significant improvements in team morale.

. Expedited project closure and aided senior management with plans to

readjust efforts as well as utilize strengths on other development

efforts.

. Played key role in regaining client's confidence on ACS Tennessee Human

Services application by demonstrating significant progress in the

development lifecycle.

WYOMING STATE DEPARTMENT OF FAMILY SERVICES - Cheyenne, WY

Administrator, Administrative Services Division

Directed the distribution of technology support to over 1,000 statewide

employees (and their client bases) across 50 different locations. Oversaw

staff of 39 in programming, systems and database analysis, systems

operations, and network administration functions. Administered HR tasks

department-wide. Created all IT strategic/tactical plans for the

department, developing and monitoring $10 million-plus biennial budget.

Developed and maintained web site. Purchased and implemented systems for

mainframe, client/server, desktop/laptop, and LAN platforms.

KEY CONTRIBUTIONS & ACCOMPLISHMENTS:

. Brought agency from 2 to over 1,000 desktops using MS Office across 50

locations with over 30 LANs. Spearheaded breakthrough system development

effort that pioneered resource allocation methodology subsequently

monitored by numerous other states.

. Facilitated achievement of Smithsonian Technology Innovation Awards by

leading the nation in development and implementation of 2 high-quality,

fully certified, major systems applications. Delivered successful

presentations for budget requests before numerous legislative committees.

. Drove on-time, under-budget completion of multimillion-dollar projects,

including $10 million Child Welfare System and $9.5 million Child Support

Enforcement System.

. Achieved $32 million eligibility system replacement project by heading

design of $2.5 million Economic Welfare Assistance (includes Temporary

Assistance to Needy Families, Food Stamps, and Medicaid programs).

. Led development and launch of $4.5 million enhancement for Child Support

Enforcement system.

MILITARY CAREER, UNITED STATES AIR FORCE, SELECTED HIGHLIGHTS:

< Director, Computer Support Group (NATO) - Led Automated Data Processing

(ADP) for NATO Command/Control/Communications in Italy, Greece, and

Turkey. Planned, budgeted, purchased, and managed computer operations,

including ADP and MIS. ** Led successful marketing effort in presenting

proposals to multinational teams for projects requiring unanimous

approval from 16-nation International Committee.

< Operations Director - Supervised team of over 900 in providing service to

6,000 officers, airmen, and dependents. Developed and administered $15

million budget for engineering, fire services, personnel administration,

lodging, and recreational activities.

Education & Credentials

Master of Business Administration

UNIVERSITY OF OKLAHOMA - Norman, OK

Bachelor of Arts in Psychology

KENYON COLLEGE - Gambier, OH

Certifications

Project Management Professional

Affiliations

Member, American Public Human Services Association (APHSA) ( Board

Member, APHSA- Information Systems Management ( Co-Director, Northern

Colorado Branch, Project Management Institute ( Board Member, National

Association for Welfare Research and Statistics ( Board Member,

Administration for Children and Families- National Users Group ( Charter

Member, Wyoming Information Technology Coordinating Committee (ITCC) (

Charter Member, Wyoming Information Technology Review Committee (ITRC)

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