Manager Customer Service
Resume:
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KATHLEEN KINDELL
Drive - Cell
Cincinnati, 513-***-****
Ohio 45242 - Home
*********@***.***
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OBJECTIVE
Seeking a management position in administration or operations for a company
with potential growth.
EXPERIENCE
The Breese Company - Wilder, Kentucky
2008-Current
Controller/Vice President
. Set up accounting software and systems for startup company
. Developed and implemented accounting structures to capture financial
results
. Responsible for all aspects of accounting: accounts payable, accounts
receivable, collections, payroll
. Responsible for the general ledger, closing of the month and creating
financial statement
. Oversee budgeting and forecasting
. Developed relationship with banks to set up line of credit
. Reviewed company operations for efficiency, effectiveness, and compliance
with corporate policy and procedure
. Oversee all Human Resources management and IT function
Dyer Services
General Manager
2005 - 2008
. Full responsibility for the P & L.
. Managed approximately 20 employees including Managers, Project
Estimators, Purchasing, Accounting, Clerical and Technicians.
. Coordinated and oversee large projects
. Oversaw and negotiate most service and vendor contracts
. Managed all aspects of company fleet, including purchasing, authorizing
repairs, and assigning vehicles
Perfection Mechanical Services - Sharonville, Ohio
2004 - 2005
Director of Operations
. Responsibility for P & L
. Responsible for day to day field operations
. Maintain the operations manpower levels at or below plan, relative to
activity.
. Established purchasing policy: assured availability and lowest cost
purchasing
. Devised and implemented a tool program to trace and locate resources by
number code
. Developed additional required written policies and procedures for
operations.
RPC Mechanical, Inc. - Cincinnati, Ohio
1994 - 2004
Vice President of Service/Director of Service
. Grew the Service Division from a $3 million to a $10 million operation.
. Full responsibility for the P & L.
. Developed and implemented new services (Controls, Facility Services and
Plumbing)
. Managed approximately 100 employees including Managers, Project
Estimators, Purchasing, Accounting, Clerical and Technicians.
. Development and implementation of a Dayton Branch.
. Coordinated and oversee large projects
. Oversaw and negotiate most service and vendor contracts
. Managed all aspects of company fleet, including purchasing, authorizing
repairs, and assigning vehicles
Service Manager
. Managed approximately 50 employees including, Project Estimators,
Clerical and Technicians.
. Controlled contract jobs to assure adequate level of performance and
customer satisfaction.
. Had knowledge of all contract requirements.
. Negotiated and authorized subcontracts in conjunction with work.
. Handled all customer service and credit issues.
. Estimated and prepare written quotations for all repairs and
replacements.
. Project managed large projects
. Supervised and oversaw the efficient running of dispatch.
. Oversaw and worked with Fleet Manager and Tool Manager.
EDUCATION
University of Cincinnati
1996
Bachelors of Science in Accounting and Business Management
Associate of Science in Personnel Administration.
LICENSES
Ohio Department of Commerce
Heating, Ventilation and A/C Contractors License
Refrigeration Contractors License
Ohio Notary
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