Customer Service Manager

N I C O L E P H I L L I P S

*** **** ******* ***** *********, AL 36078

Phone: 334-***-****/E-Mail: ***************@***.***

OBJECTIVE:

A management position in the field of Communications, Sale, Collections,

and Management.

EDUCATION:

B.A: Communications with Emphasis in Organizational Structure

May 2005

Huntingdon College,

Montgomery, Alabama 36117

QUALIFICATIONS:

. Acquired ability to accept change and constructive criticism to go

forward and grow.

. Attained responsibility of effective communication through leadership

and management

. Understanding of goal development, prioritizing, and formulating teams

for effective out-put.

. Sophisticated, well-rounded, self-motivated, ambitious, loyal and

dedicated leader with a natural sense of humor and a desire to

accomplish goals.

EXPERIENCE:

Store Manager

October 2009-Present

Hollywood Video

5998 Mobile Hwy Pensacola, FL 36505

. Branch Operations, P&L Analysis, Monthly Budgeting,

. Account Receivable/Account Payable

. Employee Management

. Sales, Sales Goals, Customer Service, Collections, and Credit

Assistant Branch Manager

July 2008- July 2009

Sherwin-Williams Automotive 1511 3rd Ave South

Birmingham, Alabama 35233

. Branch Operations, P&L Analysis, Monthly Budgeting,

. Account Receivable/Account Payable

. Employee Management

. Sales, Sales Goals, Customer Service, Collections, and Credit

Assistant Store Manager

Oct. 2006-July 2008

Bestway RTO

3880 S. Court Street Montgomery, Alabama 36201

. Advertising

. Operations Analysis

. Office Management

. Effective Communications

. Strategic Marketing

Store Manager (Director of Human Resources)

Aug. 2005-Jan. 2006

Steve and Barry's University Sportswear 3003 Montgomery

Mall Montgomery, Alabama 36117

. HR- 1.FMLA, AAP, APA, EEO, OSHA, Affirmative Action, Sexual

Harassment, Benefits, Policy Preparations and Changes

. Recruiting via local Newspaper, Careerbuilder, Monster, Jobs-Jobs,

Communications, writing job announcements, Generating Leads

. Interviewing, Prescreening, New Hire Packets (Applications, I-9, W2,

Welfare Forms, and State documents), Training, Orientation, Hands-on

Management

COMPUTER SKILLS:

Desktop Publishing:

. Software competencies include creating documents, manipulating fonts,

formatting text, using headings and list, creating basic tables,

saving and importing files.

Presentation Software:

. Ability to create and save presentations; modify font colors and

formats; include computer generated graphs, graphics, sounds,

animations, and video; generate handouts and notes.

Spreadsheet and Data Analysis:

. Data entry and data definition, cutting, copying, and pasting within

cells and across multiple cells, calculating descriptive statistics

and graphing it all.

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