Sales Customer Service

DAVID K. O'BRIEN

** ****** ***

Hampton, NY *****

Home: 518-***-**** or Cell: 518-***-****

Email: ********@***.***

GENERAL, SALES & OPERATIONS MANAGER

Solutions-focused, self-motivated professional with a comprehensive

background in directing critical initiatives and upgrades for prominent

clients in the software, retail, service, and manufacturing industries.

Effective communicator and liaison, known for building effective teams,

sales programs, strategic partnerships and alliances. Consistently enhance

profitability and efficiency, with demonstrated success in completing

projects on time while controlling costs. Areas of expertise include:

Organizational Development ( Strategic Planning ( Cross-Functional Team

Leadership

Quality Assurance ( Risk Analysis ( Customer Service ( Project Management

Performance Improvement ( Relationship Building ( Resource Allocation (

Creative Problem Solving

PROFESSIONAL EXPERIENCE

Cornerstone Software, Nashua, NH (2000-2009)

Operating Officer

Applied strategic planning, prioritization and management skills toward

consistently achieving critical deadlines while maintaining high quality

standards. Led functional teams in all aspects of Sales/Marketing, Product

Management, Product Development, and Customer Support initiatives.

Analyzed internal processes to define inefficiencies and provide expert

recommendations to boost productivity for this company. Planned, allocated

and administered budgets to maximize use of resources and bottom-line

profitability while controlling costs.

Selected Highlights:

. Restructured sales efforts to implement new sales processes and expand

sales processes to include new products resulting in increased sales

for all product lines

. Successfully improved utilization of resources and implementing

improved business processes by improving training and

interdepartmental communication

. Spearheaded the design and development of a multi-million migration of

a legacy software system to .net architecture, and led the efforts to

migrate customers to the new software application.

. Led the conversion of new customers to the Lease and Accounting

Software system, including the complete conversion of a 14 separate

applications with databases into one software application.

IPM-Software, Pasadena, TX (1997-2000)

Director of Operations

Built and managed teams to maximize performance and consistently complete

projects on time and within budget in a fast-paced, time-sensitive

environment. Collaborated with staff to optimize operations by integrating

new systems and rebuilding departments, systems and procedures. Recruited,

trained and mentored technical and professional personnel by researching

future development efforts, creating new software products, and developing

new products for new markets. Performed ongoing research and analysis of

internal business requirements and project logistics.

Selected Highlights:

. Led all aspects of the development process to include creating new

plans, recruiting personnel, integrating software tools, and

instituting the design process from inception through completion.

. Contributed information gathering, needs assessment and analytical

skills toward effectively and diplomatically responding to issues for

timely resolution, resulting in the tripling of size in less than nine

months.

. Designed, developed and facilitated the integration of key HR and

organizational policies and procedures.

. Worked with sales staff to improve effectiveness in a competitive

market in a declining economy resulting in sales increases

DAVID K. O'BRIEN ( Email: ********@***.***

Kalow Technologies, Rutland, VT (1996-1997)

Director, Sales and Marketing

Performed all aspects of management and development, recruiting staff,

developing marketing materials, and systems, with accountability for

establishing and executing the marketing of a new product imported from

Germany.

Selected Highlights:

. Created a business plan for this new division, recruited Sales

Personnel for National Accounts, Regional Sales, and Inside Support

Staff and developed a dealer program to enhance the sales and

marketing efforts across North America.

. Facilitated the integration of training programs to train new

personnel in dealer programs, product knowledge, and effective selling

techniques.

A&M Software, Inc. - Burlington, VT (1991-1996)

Director, Sales and Marketing

Handled all aspects of day-to-day activities, with an emphasis on

developing sales and marketing programs, supervising a direct staff of ten

(10) and an indirect staff of up to sixty (60) with our strategic partners,

recruiting, training, and developing sales, sales support, and customer

support personnel. Collaborated with staff to procure and cultivate public

relations, corporate communication programs and association relationships.

Selected Highlights:

. Increased revenues in excess of 500% and increased customer base by

over 450% and increased annual revenues from $900,000 to $4,500,000.

. Negotiated Strategic Alliances with business partners, providing new

products and services that contributed to the growth of the company.

. Designed and implemented effective Customer Retention programs that

were instrumental in building and maintaining customer loyalty in a

fiercely competitive industry.

EDUCATION

BS Studies, Major in Business Administration - Siena College

BS Studies, Major in Business/Personnel

Management - University of Maryland

Member Rotary International

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