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Customer Service Training

Location:
Allentown, PA, 18102
Posted:
June 28, 2010

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Resume:

Robert Wallace

*** *. ****** ******

Allentown, Pa., 18102

Phone: 610-***-****

E-mail: abmiok@r.postjobfree.com

PROFESSIONAL WORK EXPERIENCE

Friends of Ed Pawlowski

May 2009 - January 2010

Allentown, Pa.

Communications Director

Created newsletters, e-mail news releases, press releases, campaign literature for

successful Allentown mayoral re-election campaign. Also wrote speeches, radio ads,

telephone scripts and assisted in debate preparation.

The Morning Call

December 1989 - May 2009

Allentown, Pa.

The Morning Call is the fourth-largest newspaper in Pennsylvania.

Assistant Copy Chief

2005-2009

• Supervised work of copy editors

• Responsible for quality control of all facets of page layout

• Worked with copy editors to improve editing and headline-writing skills

• Responsible for editing and posting content to Web site

Assistant Metro Editor

1999-2005

• Built news budgets

• Developed and assigned stories

• Supervised and evaluated reporters

• Worked with reporters to improve quality

• Supervised night police beat

• Served as first-read editor

• Responsible for editing and posting content to Web site

Content Reader

1996-1999

Hired, supervised and paid freelance reporters

• Supervised and assisted reporters from four bureaus at night

• Supervised night police beat

• Served as first-read editor

Edition Editor

1992 - 1996

• Selected and laid out stories for local editions

• Supervised reporters from those bureaus at night

• Oversaw news operation during weekly shifts as night news editor

Copy Editor

1989 - 1992

• Edited news stories

• Wrote headlines and photo captions

• Laid out pages

• Substitute copy chief

The Courier Post

July 1988 - December 1989

Cherry Hill, N.J.

The Courier Post is South Jersey's largest newspaper.

Copy Editor

• Edited news stories, wrote captions, did page layout for daily newspaper.

The San Juan Star

May 1986 - July 1988

San Juan, P.R.

The San Juan Star was Puerto Rico's largest English-language newspaper.

Copy Editor

• Rim editor, universal desk; duties included weekly shifts as copy chief and news

editor; back-up Sunday magazine editor

Sacred Heart University

(Universidad del Sagrado Corazon)

May 1986 - July 1988

San Juan, P.R.

USC is a Catholic, liberal arts college

Professor

Taught several courses in the English Department, including Writing, Literature and

Drama

Temple University

January 1985 - May 1986

Instructor

Taught news-writing style labs.

EDUCATION

Bachelor's degree, English

LaSalle University, Philadelphia, Pa.

Master's degree, journalism

Temple University, Philadelphia, Pa.

SPECIAL TRAINING

Leadership/Management Training, Editing Workshops, Writing Workshops, Web

Training, SEO Training, Layout Training, Diversity Training, Customer Service Training,

Ethics Training, Technical/Systems Training

TECHNICAL SKILLS

Contemporary computer skills, knowledge of publishing systems, familiar with Web

publishing and SEO



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