Customer Service Administrative Assistant

KRISTIN SANDERS

** ****** ***** *****, ** *****

610-***-**** abmine@r.postjobfree.com

SUMMARY

Administrative Assistant with extensive experience supporting Director

level professionals. Background includes Customer Service and Accounts

Payable. Always adhered to strict guidelines regarding confidentiality of

member information in databases.

. Possess exceptional verbal, written and public relations

communication skills.

. Excellent research and analytical skills.

. Self-Motivated, organized and detailed.

. Capable of handling multiple tasks simultaneously.

. Proficient Microsoft Office Program skills.

PROFESSIONAL EXPERIENCE

Aetna (formerly Aetna U.S. Healthcare), Blue Bell, PA 1992 -2009

Administrative Assistant (2001- 2009)

Provided administrative support for two Medical Directors and indirect

support for six others.

. Recorded and maintained confidential member information.

. Prioritized time sensitive material and supported the efforts for

meeting deadlines.

. Scheduled land and air travel arrangements according to company

guidelines.

. Organized and processed accurate expense reports, consistently

meeting company deadlines.

. Coordinated calendars and meeting preparation, including

scheduling, reserving conference rooms, hospitality and equipment

arrangements in an efficient manner.

. Professionally responded to all customer inquiries, while taking

accurate telephone messages, and rerouting when appropriate.

. Provided word processing including various charts, overheads,

tables, graphs, memos and reports.

Healthcare Facilitator (1997-2001)

. Oversaw and prepared requests for physical, occupational, speech

therapy and chiropractic extensions for Medical Director review.

. Educated customers and providers regarding benefits and approved

services via telephone calls and correspondence.

KRISTIN SANDERS 610-***-****

abmine@r.postjobfree.com

Healthcare Facilitator, continued:

. Researched and reviewed provider requests to utilize participating

facilities for radiology procedures, physical therapy and lab work

in order for Medical Director to make decisions regarding service.

. Single point of contact, administered and supervised workflow.

. Sorted, distributed, organized, prioritized and responded to mail.

. Trained new healthcare facilitators in processes and procedures.

(U.S. Healthcare, currently Aetna), Blue Bell, PA

Customer Service Support Representative (1993-1997)

1. Provided individual counseling and emotional support to members

enrolled in smoking cessation and weight loss programs.

2. Assisted management team with various departmental functions:

Organized Blood Drives and Annual Health Fairs.

3. Supported executive administrative assistants with telephone

inquiries.

Accounts Payable Representative (1992-1993)

. Addressed customer companies' questions pertaining to employee

benefits, customer billing and contracts.

. Processed enrollment applications and reconciled customer accounts

in an accurate and timely manner.

. Identified and resolved errors and incorrect information in

customer accounts, resulting in creating accurate participant

lists.

EDUCATION

Archbishop Wood High School for Girls

Warminster, PA

PROFESSIONAL DEVELOPMENT

Participated in company sponsored programming on topics such as: Dealing

with Difficult People and Effective Communication Skills

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