Customer Service Sales Representative
Resume:
Sheena Alexander
*** ****** ** **********, ** ***13
******************@*****.***
CAREER OBJECTIVE:
To obtain a career with an established company that seeks an ambitious, career-conscious person where
experience, skills, and education will be utilized toward continued growth and advancement.
SUMMARY OF QUALIFICATIONS
2 years of management experience.
8+ years of excellent customer service experience.
3+ years of extensive sales experience.
Able to communicate in English both written and verbally.
2+ years of experience in working with a variety of personnel, social service agencies, and
organizations including staffs and a variety of local community agencies .
EDUCATION:
Columbia College University, Columbia, MO
Bachelors in Human Services May 2014
Everest University, Tampa, FL
Associates in Human Service Management, May 2011
EMPLOYMENT
Liberty Regional Medical Center – Hinesville, GA
Medical Office Representative October 2012- Present
Register and document all patients in a timely and efficient manner in accordance with
accreditation, federal and state regulations, organizational and departmental policies and
procedures
Assemble patient charts, verify account information for accuracy and file chart
Schedule patient appointments
Collect and post payments at the time of office visit
Prepare charge information to be sent for billing
Assist with questions or problems concerning patients accounts
Reconcile cash drawer and prepare deposits according to departmental policies and procedures
Answer phones in a professional manner and forward calls to appropriate personnel and
documenting messages as necessary
Communicate effectively while maintaining confidentiality with organizational personnel,
patients, family members, visitors, medical staff, collection agencies, third party payers, and
governmental agencies
Make judgments or decisions based on measurable or verifiable criteria
Verify patients medical insurance
Complete required competencies, certification, and registration recertification in a timely manner,
as well as participate in continuing education
Jones Medical Equipment – Hinesville, GA
Customer Service Representative December 2011- October 2012
Register clients as patients upon entry
Fulfill prescription and doctors orders upon receipt
Verify medical insurance coverage and eligibility in accordance with joint commission, federal,
and state standards
Submit authorization to Medicaid/ Medicare for approval as needed
Prepare invoice/billing statements for medical insurance i.e.: Medicaid, Medicare, Blue Cross
Blue Shield
Experience working with a variety of agencies to provide resources and available services needed
for patients on a regular bases
Process payments via cash, check, or credit card
Call on collection accounts monthly and make payment arrangements as needed
Generate reports as needed for billing to insurance companies
Educate patients on their new equipment
Work with a variety of personnel, organizations, staff, and local community agencies to build
revenue for the company
Frequently documenting patients records using various computer software programs such as
Microsoft Office Suite
IST – Decatur, GA
Project Administrator June 2008- June 2009
Design and produce flashcards, custom presentations, and scan art work
Produce standard and custom proposals, price cards, spreadsheets, graphs and charts
Design and format reports on a weekly, bi-weekly or monthly basis
Responsible for heavy editing of Excel databases
Responsible for mass mailings and mail merges
Preparation, photocopying and faxing of letters, memos and other confidential documents as
required
Plan, organize, and present special information projects as assigned
Perform various additional duties as assigned
Answered multi line phone system
Orkin/Rollins Inc – Covington, GA
Customer Service/Sales Representative January 2007- December 2007
Utilize successful sales tactics to generate revenue for company
Provide exceptional service to existing and potential customers
Process/cancel order request via phone, email, and internet
Adhering to customer demands in a high inbound/outbound call center environment
Ability to maintain professionalism in an unsupervised environment a plus
Follow up with potential customers on pest quotes
Schedule initial service for new customers
Adhere to policies, rules, and regulations
LA Entertainment Group – Atlanta, GA
Administrative Manager January 2004- December 2006
Set goals and deadlines for the departments
Conduct classes to teach procedures to staff
Interview job applicants
Made travel arrangements for executives
File important documents, records, and reports
Order or purchase supplies, material, or equipment
Open, sort and distribute incoming correspondence, including faxes and emails
Perform general office duties
Schedule employee work hours
Cellutell Wireless - Hinesville, GA
Sales Representative May 2001- October 2003
First response contact for customers wanting to file complaints
Establish local and long distance service
Process/Post payments made via phone, mail, and internet and via cash, check, or credit card
Handle billing inquires
Process credit applications
KEY SKILLS
10+ years of experience with Windows 98.
4+ years of experience with Window Me.
9+ years of qualified experience with Windows XP.
9+ years of experience in Microsoft Office Suite and all compatible programs.
9+ years of experience working with Outlook Express.
1 year professional experience working with Graphic software.
10+ years of advanced experience using Internet Explorer.
3+ years of experience working with Netscape, Avaya, and ACD call center systems
Qualified typist typing at 40wpm.
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