Customer Service Manager
Resume:
TARIAN M. HARRIS
******.******@*****.***
334-***-**** (Mobile)
Tyler, AL 36785
OBJECTIVE A Human Resource Employee Relations Specialist position with a
company seeking an enthusiastic, creative, and driven
individual who believes that serving people may very well
be the most important task there is.
SUMMARY I am a passionate innovative person and life long
learner who is ready to reposition my career. I have taking
courses in Compensation, Legal Aspects of Business
Management, Business Ethics, Human Resource Management,
Leadership for a Changing World, and Marketing. I have over
five years of Customer Service and Office Manager
experience.
WORK EXPERIENCE
Feb 2006 - Present Office Manager
Fast Cash Title Exchange
Montgomery, AL
. Oversee the day-to-day aspects of the office
. Make payday advance & title loans
. Sale home telephone & wireless service
. Daily contact with customers
. Ensure that customers files are up to date and secure
. Transfer and dispose records according to state and
company policies
. Collect/Deposits of all payments
. Bookkeeping
. Follow up with customers regarding their loans
. Perform other related duties as required
Oct 2005- Feb 2006 Phone Sales/Customer Service
Home Depot Inc
Montgomery, AL
. Daily contact with people internal and external
. Assist cashiers during high traffic times
. Cooperate with other associates when asked to help
. Work with other store associates (i.e., receiving,
specialty sales, expeditors, etc.)
. Resolve customer complaints or involve the
appropriate
manager to ensure customer satisfaction
Dec 1995 - Sept 2005 Receiving/Shipping Clerk
Winn Dixie Distribution
Montgomery, AL
. Answer all incoming calls
. Schedule Inbound and Outbound appointments
. Handle paper processing (i.e., entering associates
information into a database
. Correspond with vendors via telephone, email, &
facsimile
. Expedite payment and delivery
. Occasionally handle payroll deductions
. Occasionally worked with Inventory Control to
maintain FIFO
inventory functions
. Order and receive merchandise
. Process shipping of merchandise via freight
lines
(Filled in for the Executive Administrative Assistant
for six months.) Duties: Prepare reports, handled
information requests, and performed clerical functions
such as answering the phone, receiving visitors,
arranging meetings and working closely to the
Distribution Manager.
Aug 1990 - Oct 1995 Line Associate
Augat Industries
Montgomery, AL
. Built/inspected car harness parts
. I was the team captain of ten people
. Worked as a team to get the job done
expeditiously
EDUCATION
Aug 2009 Auburn University at Montgomery
Montgomery, AL
Bachelor of Science in Business
Administration (Management)
SKILLS
. Experience with maintaining an office budget
. Top sales in home telephone service for 3 years
. Accustomed to working in a fast-paced environment
. Knowledge of Microsoft Office (Word, Excel, &
PowerPoint)
. Good communication, interpersonal, conceptual, and
organizational skills
REFERENCES
Available Upon Request
Contact this candidate