Project Manager Management

professional summary of Tanzi Cooley

**** ******* ***** *******, ** 300**-***-*** 3586

*****.******@*****.***

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Profile

Strong, well tenured, administrative professional seeking an opportunity to

demonstrate well defined technical, auditing/analysis, and communication

skills; savvy project planning and implementation abilities with heightened

knowledge in the area of wireless/mobility best practices.

Computer/ Technical Proficiencies:

Telecommunications: Blackberry Enterprise Server Administration, Notify

Link Server Administration, Blackberry Web Client

Administration, TDMA, CDMA, GPRS, GSM, EDGE, LAN, WAN, DSL,

Computer Software: MS Project, MS Office Suite, MS Outlook, MS

Exchange, Quick Books, Bridge Trak, Siebel, Remedy,

Rivermine

Systems/Platforms: MS Windows 2000/XP, VISTA

Education:

Fayetteville State University

Bachelor of Arts- Mass Communications

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Employment History:

October 2008-Present RCI Carrier Services Atlanta, GA

Project Manager

. Primary interface for all enterprise client relations.

. Determining project scope for network conversions and/or migrations.

Providing consultation, analyses, and optimization plans when

necessary.

. Full life cycle order management on wireless devices AND on voice and

data circuits that are delivered through multiple provider and partner

channels.

. Managing contracts and invoicing, identifying billing

errors/exceptions, initiating billing disputes, tracking the issuance

of all credits, re-rates.

. Gather client data via phone, fax, email or, on site meeting

. Identifying client issues and trends, creating reports to provide

senior management with regular analysis of problem trends and making

recommendations for corrective action.

. Coordinating and moderating weekly project status meetings with

clients, vendors, ILEC's, and CLEC's to ensure that project milestones

are completed on schedule or within an acceptable timeframe.

. Identifying strategies for improving daily operational performance.

. Serving as trusted advisor in business telecommunications services.

Ensuring that customer relationships remain strong, and that projects

continue to be profitable for the business.

February 2006-October 2008 Advocate Networks, LLC

Atlanta, GA

IT Helpdesk/ Client Support Manager

. Provide superior level wireless support to clients via telephone and

email for cellular, wireless internet cards, Blackberry, Palm Treo and

Motorola Q devices. Also configure email on Blackberry Enterprise

Server, Blackberry Web Client and Notify Link Server. Product

Knowledge of TDMA, CDMA, GPRS, GSM, EDGE, Broadband and other

technologies.

. Troubleshoot malfunctioning devices and document resolutions in order

management system.

. Compose training documents for new team members and assist with

orientation

. Assist Clients with collecting, reviewing, analyzing and auditing

wireless invoices. Also dispute incorrect charges and resolve billing

issues with telecommunications providers (Sprint\Nextel, Verizon

Wireless, T-Mobile and AT&T Wireless).

. Serve as trusted advisor in business communications technologies for

Clients domestically and internationally.

. Perform Wireless Rate Plan Analysis for Clients and recommend changes

to reduce operational costs.

. Identify strategies for improving daily operational performance.

. Identify client issues and trends, uses data reports to provide

management with regular analysis of problem trends and makes

recommendations for corrective action.

. Work closely with internal teams (Order Management and Bill

Management) to ensure full cycle completion of each client's managed

services.

2005-2006 Cbeyond Communications Atlanta, GA

Project Manager

. Managed small business accounts.

. Informed clients of product offerings ( VOIP, Secure Back up and

Fileshare, Webhosting, Domain Hosting, VPN)

. Educated and advised clients of service options, contract terms, service

level agreements, rate plans, and features

. Daily activities also include provisioning and coordination of initial

installation, translating CSR's, service reconnections, change of service,

disconnects, cancellations, special requests, MACD activity, auditing,

answering general inquiries, billing adjustments, creating client

correspondence templates for multiple internal departments

1997-2002 Adelphia Business Solutions Raleigh, NC

Communications Consultant/ Trouble Maintenance Coordinator

. Served as the initial point of contact for customers experiencing service

affective situations relating to voice/data services and directing them

appropriately for resolution.

. Service delivery escalations. Maintain effective business relationships

with all area LEC s (Bell South. Sprint and GTE) and their respective CLEC

repair centers.

. Provisioning orders to the point of install.

. Expediting on missed due dates.

. Handled all escalations. Created a daily report reflecting findings for

senior management.

. Managed a group of 5-7 help desk representatives. Assigned reported

troubles to each help desk representative for timely resolution.

Affiliations:

Association of Telecom Management Professionals

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