Customer Service Manager

Sales/Recovery Account Manager

Student Loan . Food Service . Maintenance . Staff Manager . Training

Results-driven professional with a progressive career in business

management. Skilled at hiring, employee development, proficient deployment

of both human & material resources, achieve both internal & external client

objectives and increase bottom-line profits.

[pic] Education [pic]

Bethel College, Bachelors Degree in both Psychology & Business (May, 1987).

[pic] Area of Expertise [pic]

. Track record of high . Experienced with . Designing and

performance resolving training and coaching developing effective

delinquent accounts. newly hired employees projects and reports

. Computer proficiency . Excellent customer . Troubleshooting

with Windows based service record

business software

. Independently

developed sales leads

with a close rate of 95%

[pic] Professional Experience [pic]

Premiere Credit of North America, Indianapolis, IN 2005-Present

Collection agency with two sites fully staffed at 600 servicing Federal,

State,county, receivable, medical and other clients throughout the

United States.

Collector Specialist

Collection specialist responsible for

the collection of federally guaranteed loans. Implemented Guarantee

Contact dialers to increase productivity. Knowledge of federal & state

regulations, skip tracing, collecting, assisting with the training of

new employees and authorizing the implementation of administrative wage

garnishments. Involved in both group and individual coaching & training

of employees to continuously increase proficiency.

BOA's Window Cleaning, Indianapolis, IN 2000-Present

Window cleaning and mainteance company with clients that include French

Lick Resort Casino, West Baden Springs Hotel, Panera Bread & Eye Glass

World.

Owner

Develops sales leads, builds clientele,

provides excellent customer service, and sells clients on other

additional products to retain clients and increase revenue. Hires,

coaches and develops staff to maximize production while maintaining

reasonable labor costs. Implements proficiently organized processes for

implementing solutions for an array of client needs ranging from

professional cleaning to building restoration. Responsible for managing

personnel, book keeping, and training while assisting on job sites when

needed.

Don Pablo's, Indianapolis, IN 1997-2005

Mexican Kitchen restraints with locations in 19 states

Assistant General Manager

Maintained a clean and well run kitchen

as well as a customer service friendly dining room. Worked with staff

development to increase service objectives, maintained communication

with vendors and performed bookkeeping. Maintained high levels of

customer service and satisfaction while maintaining a labor cost below

budget.

White Trucking, Peru, IN 1987-1997

Window cleaning & maintnance company

Manager

Maintained good customer relations with

established clientele. Generated new clientele by cold calling, running

advertisements and networking business. Supervised jobs and dealt with

bookkeeping for day to day operations of the business.

Contact this candidate