Sales Manager

Dean Ferrin

**** ***** ***** ** ? Bellevue, WA **006

(h) 425-***-**** ? **********@*******.***

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SUMMARY OF QUALIFICATIONS

Award-winning Sales and Management Professional with an extensive record of

growing, managing and developing consistently successful sales and

operations teams. Known as an influencer, driver, and catalyst for

operational advancements in maximizing productivity. Agile, performance

driven project manager who meets strategic objectives in a rapidly changing

environment. Recognized as a key contributor in the design and

implementation of process efficiencies across multiple disciplines.

KEY STRENGTHS

Business Development

Team Development

Relationship Management

Budget/P&L Management

Effective Communications

Project Management

Process Improvement

Product Development

New Product Implementation

Cost Control Analysis

Balanced Scorecard

Dashboard Metrics

Strategic Mapping

Identify/Develop Solutions Strategic Planning

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PROFESSIONAL EXPERIENCE

PACIFIC PULMONARY SERVICES

Everett, WA District Manager, Northwest Region

2008 - 11/09

Managed sales, operations, marketing and product introduction for 10 sales

and operations centers throughout the Northwest Region. Directed the launch

of new channel products and the development of customer relationships.

Responsible for sales forecasting, scorecard management and district budget

performance.

Selected Achievements

* Achieved area production goals at 103% and 109% of budget for 2008 &

2009, respectively.

* Assisted in identifying and developing KPI metrics for enterprise wide

scorecard implementation boosting sales growth by 78% year over year.

* Opened and grew 5 new area production offices resulting in 40% new

market penetration in 2009.

* Directed the sales team in launching and servicing 2 new apnea device

products producing 40% revenue growth.

* Key contributor in development of performance management dashboards

enabling business intelligence reporting to include benchmarking,

metric identification, performance measurement and target setting.

* Developed, trained and coached sales team in marketing and

presentation skills resulting in consistent top 10 company standing.

* Honored with President's Club status for consistently exceeding 2008

and 2009 quarterly production goals.

BNC MORTGAGE a LEHMAN BROTHERS COMPANY

Tukwila, WA

Regional Manager, Northwest and Western Region

2006 - 2007

Oversaw sales and operations for Northwest and Western Regions. Managed 7

center managers and a team of over 70 sales and operations professionals

within area fulfillment centers across 5 states. Lead in the creation of

new operational processes aligning corporate strategic mission.

Selected Achievements

* Aggressively grew sales and operations team by 3 fold within first 3

quarters through targeted acquisitions.

* Executed a $69 million monthly average loan production volume - among

top 10% of Regional Mangers

* Established and implemented operational key performance indicators

identifying gaps and weaknesses to be managed resulting in

productivity increase of over 33%.

* Mobilized and championed quantitative analysis of cost control

initiatives rendering a 28% decrease in bottom line budget over first

half of fiscal year.

* Prepared and executed service level agreement with largest customer

saving $20 million revenue stream.

Dean Ferrin ? Page 2

OPTION ONE MORTGAGE an H&R BLOCK COMPANY

Bellevue, WA

AVP, Center Production Manager

2004 - 2006

Managed, trained, and coached team of 26 business development and

operations staff for Northwest fulfillment center. Lead center in achieving

monthly revenue and budget goals for 6 consecutive quarters. Monitored and

controlled portfolio performance data through client scorecarding.

Selected Achievements

* Met and exceeded budget projections to 112% of target by managing

capacity levels while increasing productivity.

* Successfully opened and staffed Bellevue branch office achieving 164%

of monthly production goals.

* Partnered with business development teams in developing performance

management dashboards enabling business intelligence reporting

including benchmarking, metric identification, performance measurement

and target setting.

* Negotiated $10 million contract through assessment and redeployment of

business unit resources to uniquely accommodate client needs and

expectations.

* Met and exceeded budget projections to 112% of target by developing

and monitoring client scorecard metrics.

LONG BEACH MORTGAGE a WASHINGTON MUTUAL COMPANY

Orange, CA

AVP, Area Risk Manager

2001 - 2004

Directed national underwriting and risk assessment teams in data analytics

for critical decision modeling. Designed and implemented informational

review matrix resulting in consistent decisioning and regulatory

compliance. Implementation Committee partner in launch of new products and

roll out of new technologies.

Selected Achievements

* Project management lead on 8 month pipeline risk assessment project

for $600 million portfolio review pulling in and coordinating

resources from all company business units for successful completing 45

days ahead of schedule.

* Lead project kickoff meeting to define and introduced the project

scope, team members' roles, and key deliverables. Mapped out

timelines, milestones, communication processes, question and answer

sessions.

* Contributor in strategic initiative development and aligned project

selection work sessions.

* Successfully lead and managed $20 million hybrid product launch

resulting in the companies 2nd highest revenue generating product

channel

SAXON MORTGAGE

Irvine, CA

Senior National Correspondent Team Lead

1998 -

2001

Lead team of contract underwriters in due diligence closed file review

projects throughout the US. Managed project database and compiled and

presented reports to senior management.

Selected Achievements

* Daily analysis and reporting of critical project tracking data to

upper management, staying ahead of schedule and maintaining federal

and state regulatory guidelines.

* Lead team of underwriters for due diligence onsite bulk acquisitions

projects delivering results on schedule.

* Negotiated multi million dollar bulk purchases with contracting

brokers producing record ROI for division.

* Liaison with correspondent sales team, secondary marketing teams, and

client for long term relationships.

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EDUCATION

PEPPERDINE UNIVERSITY, Malibu, California

Bachelor of Science, Management - April 1992

PROFESSIONAL DEVELOPMENT

Project Management Certificate - June 2010, Six Sigma Principals,

Predictive Index Training,

Enhanced Presentation Skills - Porter Henry & Co., Assessing Skills

and Competencies - HR Chally Group,

Bilingual - English/Spanish

PROFESSIONAL AFFILIATIONS

American Association of Sales Management, Project Management Institute

Junior Achievement

TECHNICAL SKILLS

Microsoft Office Suite: Outlook, Word, Excel, PowerPoint

Webinar (Go ToMeeting), CRM: Salesforce.com

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