Manager Front Desk

ALEX P. FRANCIS

*** ***** ***** **, *******, WA *8012 206-***-****

*******@*******.***

EDUCATION

Washington State University Pullman, WA

B.A. Humanities

May 2002

English Concentrations - Technical Writing, Post-Modern Literature

Hotel Restaurant Administration

Planned and coordinated mock conventions for 3,000+ guests

Experienced every role in an on-campus restaurant, Caf Curricula

LEADERSHIP AND EXPERIENCE

The Sheraton Hotel

Bellevue, WA

Director Of Operations

June 09

- Present

Oversee operations of restaurant, Banquets, F&B, Security,

Front Desk and Guest Services

Achieved highest guest satisfaction scores in over a year

through new incentives and new SOP's

Assist in the revenue management of the hotel seeing an

increase YOY RevPAR of 8%

Director of Sustainability Council, enacting numerous

environmental programs for hotel

The Red Lion on 5th Ave

Seattle, WA

Front Office Manager

May 08

- June 09

Maintained labor budget within 1% during economic

recession

Key figure in overseeing multimillion dollar renovation of

entire hotel

Recognized as Manager of the Quarter during first quarter

of eligibility

Developed SOP's utilized at various hotels within chain

The Hotel Max

Seattle, WA

Front Office Manager

May 07 -

January 08

Managed and yielded rate strategies

Hired, trained and oversaw Front Desk, Guest Services,

Room Service and Parking Facility

Created incentives to optimize RevPAR and associate morale

Catered to high profile music industry clientele

The Pan Pacific Hotel

Seattle, WA

Revenue Manager

March 06 - December

06

Opened luxury hotel in downtown market

Oversaw and implemented rate strategies for a successful

opening

Developed initial budget and revenue projections

Developed and oversaw reservation and service one

departments

The Roosevelt Hotel

Seattle, WA

Director of Front Office

September 03 - March

06

Manage and yield rates to maximize RevPAR as Revenue

Manager

Manage, create and implement reservation department for

Hotel

Manage, create and implement Front Office policies and

procedures

Hire and train all employees, including front desk

agents, bell staff and reservation agents

Waterways Cruises & Events Seattle, WA

Assistant Food and Beverage Director

July 2002- August 2003

Scheduled and coordinated duties of thirty plus employees

Ordered and organized all inventory for sales

Created and distributed cash banks for bartenders

Organized and led all training sessions aboard vessels

Lead Event Director

Worked with various corporate and private clients to

organize catered events

Managed vendors, chefs and event staff for service and

entertainment

Trained and managed staff development suitable for upscale clients

West Coast Grand on 5th Ave. Seattle, WA

Front Desk Associate Internship May, 2000- August, 2000

Led employee training sessions (leadership development)

Responsible for organization of confidential hotel records

Worked closely with restaurant, bell and housekeeping staff

Performed managerial duties under guided instruction

Poulsbo Inn Poulsbo, WA

Housekeeper, Maintenance Internship May, 1999- August, 1999

Enhanced quality of stay for vacationing guests

Suggested possible amenities for future hotel improvements

Worked in close relation with front of the house staff

COMPETENCY

Computer Proficient in MS Office, CLS, OPERA, Galaxy/Lightspeed, Epitome

Permits Class 12 Liquor Permit/ Food Handler's Permit/ First Aid CPR

Certified

References Available Upon Request

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