Melissa Gleason

**** ************ ***** * Chesterbrook, PA 19087 * 267-***-*****

abmigg@r.postjobfree.com

QUALIFICATIONS:

> Proficiency in MS Word, Outlook, Excel, Access and Power Point

> Certified in CPT and ICD-9 coding for Medical Billing

> Nine years of top notch Customer Service

> Diligent, detail-oriented, knowledgeable of all office functions, with

a solid background.

> Bilingual (Spanish)

> Excels at multi-tasking in a fast-paced environment, completing

projects within time constraints, exceed my typing speed goal of 60

wpm

> Superior telephone, customer service, and computer skills with

experience with Adobe and Quickbooks

PROFESSIONAL EXPERIENCE:

12/2009-Present

The PC Doctor of PA, Blue Bell, PA

Position: Office Manager

Manage daily operations of a small business,

. Schedule appointments for free consultations,

. Handle payroll, and implementation of new filing systems.

. Consultations with company attorney to revamp repair order, sales, and

intake forms to be within the parameters of PA law,

. Manage monthly sales charts, batch out credit card sales daily, bank

deposits and end of month reconciliation,

. All aspects of customer service including, answer phones, meet and

greet customers, credit card processing and cash intake.

2/2007-12/2009

Henkels & McCoy Inc, Plymouth Meeting, PA

Position: Payroll Administrator

. Entering timesheet information into Work Order System, computer

program weekly,

. Handling approximately 300 employees, in twelve different states,

. Filing accurate payroll records weekly,

. Processing rapid checks, commercial money order and missed time as

needed,

. Printing weekly report for vehicle hour checking, correcting time to

the appropriate work order based on state of work,

. Opening national job numbers for project coordinators, as needed,

. Working with the accounts payable/receivable department, issuing

purchase orders as needed by creating new purchase order numbers or

revising the original purchase orders. Matching packing slips and

invoices to purchase orders and entering into committed cost in the

system to be paid.

8/2006-2/2007

Hobart West Solutions

Temp to Perm Position: Payroll Administrator at Henkels & McCoy

1/2004-8/2006

Skanska USA Building Inc., Blue Bell, PA

Position: Administrative Assistant

. Answering and directing calls on a multi-line telephone.

. Ordering office supplies,

. Opening, sorting and distributing all incoming mail,

. Fed Ex shipping duties daily,

. Maintaining a log of all incoming packages,

. Handling petty cash,

. Maintaining employee telephone list using Microsoft Excel,

. sending memos and emails to all staff members,

. Handling all incoming and outgoing faxes,

. Organizing meetings,

. Providing additional customer service and administrative duties as

needed.

6/2000-11/2009

AVON, Plymouth Meeting, PA

Position: Owner/Certified Beauty Advisor

Operating my own independent franchise of the Avon Corporation

. Scheduling beauty consultations,

. Marketing,

. Customer relations including explanations of all products,

. Managing three beauty consultants,

. Following up with customers to make sure, they were satisfied with

products ordered.

EDUCATION & CREDENTIALS:

2009- Certified - HTML Web Design

2001- Diploma - Medical Claims and Billing Specialist

2001- Certified - Electronic Claims Billing

2000- Certified - Customer Service

1997- Diploma - High School

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