Customer Service Human Resources
Resume:
Tiarra Leonard
Austin, TX *****
Email: *************@*****.***
Objective
Searching for a promising career with a loyal and prominent employer; where
my special skills in human resources, customer service, administration and
recruitment can be challenged and appreciated.
Qualifications
I'm a motivated team player with ten plus years experience in public
relations, computer service, and consumer environment; Offering special
strengths in data entry, problem solving, administrative skills, customer
service/ sales. As well as a strong work ethic.
Education / Training
2008 Employment Law Certifications
2008 HIPAA Certification Course
2007-2007 Human Resources Recruitment Certification
2006-2007 Office Administration Certificate
Skills
Windows, Word perfect, Excel, Data Entry, Spreadsheet, Word, EBT, Clarify,
Customer Service, Collections, Payroll, Disputes, Troubleshooting,
Training, Reconciliations, and Employment screening.
Employment
4/2009 - 12/2009 Coventry Health Care
Associate Customer Communication Specialist
Assisted Provider / Members with mental health claims and benefit
information. Processed and reprocess claims, assist with benefits,
authorizations, denials, and recoupments. Researched and investigated
consumer issues.
6/2008 - 4/2009 Pridestaff Staffing Agency
Staffing Consultant
Recruit employees for various Austin Employers. Maintained advertisement
updates, employee relations, payroll, and benefits. Performed background
checks and drug screenings. Managed up to 13 employees. Sold business to
potential clients. Cold calls and maintained an active employee pool.
10/2007-6/2008 Financial Corporations of America
Human Resources Assistant / Recruiter
Updated and maintained attendance log, assisted with payroll, filed.
Conducted all companies hiring needs; schedules, interviews, administer
applicant testing, and process employment screenings. Taught New Employee
Orientations, organize job/employment fairs and create company
advertisement, etc...
4/2003-2/2005 Capital Metro Transportation Authority
Customer Service Representatives
Answered inbound calls providing customers with bus route schedules and
information. Plan cross-town trips with Mapco. Organize and manage special
projects on deadlines, as well as filing and data entry.
5/2001-11/2003 Gtech Corps.
National Response Center Associate
Perform customer service for the Department of Human Services multi-state
EBT and assisted with sensitive benefit information. Dispatched for
Illinois Lottery, reconciled accounts, data entry, and trained future
employees.
Contact this candidate