Management Six Sigma
Resume:
joseph r. bochantin
**** ******* ** ( Lake Villa, IL 60046 ( abmicu@r.postjobfree.com ( H
MANUFACTURING MANAGEMENT PROFESSIONAL
SUMMARY OF QUALIFICATIONS
. EFFECTIVELY ABLE TO COMMUNICATE COMPLICATED CONCEPTS IN AN UNDERSTANDABLE
MANNER, MATCHING THE MESSAGE TO THE AUDIENCE. CUSTOMER FOCUSED SUBJECT
MATTER EXPERT.
. Six Sigma Green Belt Profession pursuing PMI PMP Certification with
extensive experience providing leadership and direction for all aspects
of product service and development.
. Effectively integrate cross-functional teams; create and sustain
productive teamwork based on mutual respect, open communication, and
accountability.
. Maximize resources to achieve customer satisfaction and increased
productivity, meet deadlines and goals. Implement and coordinate both
strategic and tactical plans to enhance performance.
. Adept and experienced in problem solving and providing solutions.
Excellent qualifications in leadership and interpersonal communications.
. Persuasive, with ability to communicate effectively with culturally
diverse audience. Public speaking and executive management briefing
experience.
. Computer skills include MS Office Suite, MS Visio, MS Project Management,
Adobe Write, Siebel CRM, Field Force CRM, People Soft, Kronos and
various other business related applications.
Professional Experience
OPERATIONS SUPERVISOR SEPTEMBER 2003 - NOVEMBER 2008
baxter global technical services Buffalo Grove, IL
Sub-division of Baxter Healthcare's Medication Delivery Business. Provided
post market service on Baxter's Infusion Systems.
. Supervised team of up to 33 technicians; scheduled and prioritized
production, ensured goal achieving using Lead Manufacturing tools and
other methodologies.
. Initiated Lead Manufacturing; achieved consistent turnaround time for
repairs, reducing time for environmental resource processing. Achieved
80% customer satisfaction rating.
. Coordinated activities to maintain compliance with quality systems;
reduced operating costs, increased customer satisfaction, fostered safe
working environment.
. Provided input to management and engineering for resolution of potential
nonconforming products or processes. Designed and conducted experiments
using statistical tools and techniques to confirm analyses and to
evaluate new or existing designs or processes.
. Followed designs and processes through qualifications and ramp up to full
production.
. Initiated changes to enhance design and meet functional specifications
and lower DPMO.
. Developed and presented test plans when problems arose, coordinating
testing and data acquisition.
customer technical services associate January 2002 - August 2003
baxter medication delivery services Mundelein, IL
Subsidiary company of Baxter Healthcare's Medication Delivery Business.
Handled post-support sales for all of Baxter's medical devices via a
helpdesk and on-site support.
. Provided support for operating, troubleshooting, and technical analysis
of infusion products.
. Assisted and guided customers in the identification of parts and assembly
numbers \to support their self-service and product maintenance.
. Authored all department SOPs, previously non-existent.
. Supported service and marketing teams, investigated and resolved customer
problems; took lead in on-site service activities.
group leader February 2000 - January 2002
baxter medication delivery services/dade behring isd Mundelein, IL
. Assigned tasks, managed and optimized workflow, interacted with
management and other departments o special project.
. Worked with Quality and Engineering Departments; identified technical,
procedural and logistical issues that could affect shop's ability to meet
production commitment and quality levels.
. Developed new service process for refurbishing infusion device; designed
site layout, corporate operation quality data in analysis and operations
efficiency.
. Initiated structured project imitation process, reusable process and
standard artifacts.
electronic TECHNICIAN August 1999 - February 2000
Kay and ASSOCIATES Arlington Heights/Mundelein, IL
Technical and management services staffing provider.
. Contracted to Dade Behring, ISD. Tested, upgraded refurbished and
repaired medical products including IV infusion pumps.
. Met and maintained FDA quality requirements; followed intrinsic
documentation and procedures.
. Promoted to Section Leader first and then Group Leader; supervised up to
20 technicians; achieved monthly quota, raised group's utilization from
37% to 82%.
. Worked closely with Quality Management; ensured reliability of
performance and strict adherence to Good Manufacturing processes.
Education And Training
BACHELOR'S PROGRAM IN ELECTRICAL ENGINEERING TECHNOLOGY
devry university Chicago, IL
Professional Development
. Lean Six Sigma Training, Six Sigma Green Belt, Villanova University
Online
. Prep for PMP Certification, CQE Certification and ERP, Management
Information Technology Solutions, Inc, Gurnee, IL
military service
. UNITED STATES ARMY, SIGNAL CORPS, HONORABLE DISCHARGE. TRAINING IN
TELETYPEWRITER AND TELEX REPAIR, INTERCEPTOR/JAMMING SYSTEM DEVICES,
SOLDERING.
affiliations
. AMERICAN LEGION
. Project Management Institute
. American Society for Quality
. Weber Alumni Club
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