Customer Service Sales Representative

Joseph Hornback

**** ****** ***** ***** ****, MS 39194 601-***-****

**************@*****.***

Professional Experience

Zimmer Solutions New Orleans, LA January 2009-Present

Operations Manager

Support and Coordinate all surgeries for the Louisiana territory

Interact with all sales representatives to ensure their needs are met

Conduct Inventory analysis on a daily basis

Oversee all surgery invoices to ensure accounts are billed correctly

Zimmer Solutions Ridgeland, Ms August 2008-January 2009

Surgery Coordinator

Restocked sales representative accounts

Replaced all broken instruments with new instruments under Zimmer's WORN Policy

Conducted Inventory Audits

Made emergency runs for sales representatives in need of specific

implants/instruments

Medtronic Memphis, TN February 2003-August 2008

Tissue Clerk III

Performed inventory counts and audits

Interacted with Customer Service and Finance department to determine any account

discrepancies

Shipped and Received Allograft Tissue

Education

BBA, Business Administration; Minor: Human Resources - University of Mississippi,

2007

Skills

Microsoft Word, Excel, PowerPoint, Access, Outlook, JD Edwards, and SAP

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