amber a. marchant

*** ******** ** ( POTEAU, OKLAHOMA 74953

918-***-****

objective

To obtain a responsible position where my experience, accomplishments and

proficiency may be fully utilized while presenting challenges and

opportunities for advancement.

experience

October 2003 to Present - REED-WILLIAMS INSURANCE AGENCY INC

Agent and Office Manager - Responsible for planning, organizing, directing

and controlling the day-to-day operations of the agency. Quotes, writes

and maintains book of business for personal, commercial and Life & Health

accounts, current book of business estimated at $1.5 mil. Reviews activity

reports to ensure that personnel have maintained licensing. Interprets

implements and enforces agency policies and procedures. Assists in

resolving conflicts with the agency management system. Helps to

coordinate and develop advertising/marketing. Trains new employees and

assists in obtaining licenses. Prepares and develops information regarding

health, dental and life insurance options for the individual employees.

Resolves customer complaints; anticipate potential problems by reviewing

and monitoring complaints, operational issues, business flow and employee

performance to ensure high levels of client satisfaction and quality.

Generates, prepares and delivers any requested reports

January 1999 to May 2002 - Beverly Enterprises

HR Assistant - Assistant to the VP of HR for Beverly Home Care.

Maintained job descriptions, tracked employment reports, organized resumes

and coordinated schedules for field representatives.

Therapies Writer- Once Home Care was dissolved, I was placed in Aegis

Therapies. Assisted the Therapist with the writing, developing and

distribution of manuals and information for Occupational, Speech and

Physical therapy.

October 1997 to January 1999 - robert a. wallace, attorney at law

Secretary - Responsible for general office duties, including dictation,

document preparation, and file maintenance. Generated monthly accounting

reports and prepared invoices. Assisted in case management and client

administration.

july 1998 to September 1998 - friends of rob wallace

Campaign Manager - Accountable for the direction and supervision of a

volunteer staff of approximately 30. Maintained event management and

scheduling and created event presentation. Directed campaign material

orders and invoicing. Organized and produced advertising data.

JULY 1996 TO AUGUST 1997 - COLORADO SPRINGS CHAMBER OF COMMERCE

Assistant to the Executive Vice President - Answered directly to the VP of

Membership Development. Coordinated membership drives. Prepared monthly

board of directors reports and accounting communications. Created a

computer data base of members, dues, and functions. Presented weekly

reports to all staff members. Performed new member orientations.

MARCH 1996 TO AUGUST 1997 - JUNIOR ACHIEVEMENT

Training Assistant/Receptionist - Produced materials for trainings.

Developed an employee evaluation system. Assembled registrations and

introductory materials for those attending training events. Designed

training materials. Greeted and directed visitors and phone calls to the

National Headquarters of Junior Achievement. Supported pensions with

posting of payments.

education

B.S. - University of Central Oklahoma, Edmond, OK (1992)

Poteau High School, Poteau, OK (1985)

key qualifications

Skilled in general office duties. Proficient in all Microsoft Office

functions, WordPerfect, Windows, Corel Draw and Photo and Adobe Photo.

Excellent communication and interpersonal skills. Quick ability to learn

any functions. Experienced in customer service. Adept in working well

with others as well as independently.

References gladly furnished upon request.

Contact this candidate