Sales Customer Service

Dewayne L. Lett. **** Audubon Dr. Columbus, Ga. **909. 678-***-****

***********@***.***

Rescare Home Care

From 6/08 to 4/10

Host Home Provider:

RESPONSIBILITIES INCLUDED:

Attending participant evaluation conferences(SIS,IEP’S,ISP ect.); designed programs to

promote socialization, provide educational opportunities, entertainment, raise spirits, and

increase spirituality; preparing and distributing weekly and monthly meal schedules

developing a nursing diagnosis; establishing nursing care objectives; providing physical,

emotional, psychological, and spiritual support to patients family, and friends to

understand patient conditions; assisted with medications, developed all monthly and

yearly activity calendars for consumers. Documented ISP goals and BSP notes daily and

tracked medication dosage around the clock; scheduled all medical and professional visits

and provided safe and reliable transportation for all Patients. Prepared meals, kept

environment safe and clean, devised and implemented a conflict resolution plans for each

patient to minimize conflict and promote a positive atmosphere. Monitored and ensured all

daily housekeeping needs were met. Attended monthly meetings with Program managers

and Support Coordinators to establish patients progress.

Sprint / Nextel

From 1/06 to 6/08

Manager;

RESPONSIBILITIES INCLUDED:

To promote outstanding customer service by providing a friendly environment which

includes greeting and acknowledging every customer; maintain solid product knowledge

and any discounts available to customers. Awareness of all promotions and advertisements,

assisted in floor moves, merchandise display and maintenance. Replenishing merchandise

and monitoring floor stock, aided customers in locating merchandise, monitored weekly

and monthly inventory cycle counts to ensure loss prevention, handled any customer

concerns, devised all local promotions and advertising campaigns to build sales; hired and

trained all staff to perform according to established guidelines, assigned all sales goals to

each team leader; monitored daily banking procedures, performed quarterly evaluation on

all team leaders. Held monthly employee to discuss concerns and any opportunities of

growth, fostered a positive and professional work environment;

B&D Commercial Cleaning

From 7/2000 to 1/06

Owner Operator;

RESPONSIBILITIES INCLUDED:

Initiating contact with potential clients by sales calls and door to door campaigning In

order to get cleaning contract, Implemented all local and area marketing strategies,

contracted with local apartment complex’s to do all punch work and cleaning, collaborated

with leasing office on all scheduled move outs and new leases to ensure a quality move in .

Supervised all stages of getting apartments ready before deadlines; trashing out, punch

work, cleaning, painting, carpets restoration and any electrical, plumbing and drywall

repair; Made sure that the grounds were cleaned, contacted all vendors and contractors on

a daily basis to ensure no communication gaps, ordered all supplies after getting approval

from Property Manager, Monitored all profit & loss statements to ensure loss prevention

and profit gain, put together bids based on square footage of building to accommodate

client needs; hired and trained all personnel to perform all duties; monitored all building

security and safety procedures, notified managers concerning the need for major repairs or

additions to building operating systems; Monitored all insecticides and fumigants spray to

prevent insect and rodent infestation;

Made adjustments and minor repairs to heating, cooling, ventilating, plumbing, and

electrical systems.

Cleaned and restore building interiors damaged by fire, smoke, or water, using commercial

cleaning equipment. Monitored all daily cleaning by spot checking accounts or through

follow up with customers; supervised 16 employees and contractors, handled all banking

and inventory control to prevent theft.

Waffle House Inc.

From 3/97 to 7/2000

Distric Manager:

RESPONSIBILITIES:

• Managing all areas of operations for three company Restaurants on a daily basis

• Performed weekly sales forecast for scheduled shifts to ensure service goals are met

held weekly meeting with managers and shift leader to discuss weekly results of operation;

Monitored sale projections, devised and implemented sale plans; conducted food and cash

audits weekly with store managers, completed monthly inspections on all restaurant to

ensure quality, service and cleanliness goals are being obtained

• Maintained an accurate and up to date manpower plan of restaurant staffing needs

• checked schedules to ensure that the restaurants are staffed, evaluated managers

performance, recruited management personnel and assisted managers staffing

• Using a Great Selection process to interview all team members ensuring team members

hired meet Company standards.

• Staffing, training and developing team members through orientations, ongoing feedback

establishment of performance expectations and by conducting performance reviews on a

regular basis

• Identifying operational opportunities to build sales and control costs; developing and

implementing plans to address opportunities

• Preparing end of shift reports including Daily Labor Control, Daily Food Control, Daily

Sales and Banking logs

Supervising 60 team members and 3 managers, attended monthly P&L meetings to

discuss grow opportunities;

Education & Professional

certifications:

• Decker Construction College; Major: Residential & Commercial construction

• Robertsdale Area Vocational college; Major : Electronics Repair

• Real-estate License

• HVAC certification

• Ordained Minister; Restored Liberty Int. Church

• U.S. ARMY RESERVE 1/96 TO 12/03 HONORABLE DISCHARGE

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