Sales Customer Service

Tony R. Caesar

**** *. ***** ***** • Litchfield Park, AZ 85304

Phone: 623-***-**** • E-mail: abmi70@r.postjobfree.com

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EXECUTIVE PROFILE

Infrastructure ~ Application Development ~ Strategic Planning ~ Cost Containment

Information Technology Executive with over 23 years of domestic and international experience in sales,

distribution, manufacturing, non-profit and financial services organizations. Extensive background in the

development and implementation of strategic system plans, technology initiatives and cost controlling/saving

initiatives. Recognized as a leader with a keen and indebt knowledge of the business who consistently delivered

technologies and solutions that were aligned to corporate goals and strategies and added “true” business ROI.

Technology Leader and Architect acknowledged for driving business productivity through the delivery of

core business tools and applications: ERP Systems (SAP, Hyperion FM, and JD Edwards), Call Center

Systems, Warehouse Automation Systems, EDI Systems, E-commerce systems and Microsoft Desktop

and Server Suite applications.

Strategic Planner, acknowledged for partnering with business unit managers/owners to develop and

delivery technology solutions that give the organization a competitive advantage “today” and into the

future.

Executive Collaborator skilled in liaising with line of business stakeholders to create and execute

financially responsible and RIO focused solutions and processes that further corporate efficiencies and

growth.

Leader and Team Builder recognized throughout the entire organization as a leader, motivator,

consensus builder and mentor who brings the best out of his direct reports and their subordinates.

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PROFESSIONAL EXPERIENCE

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HEAD/PENN RACQUET SPORTS, Phoenix, AZ 1996 – 2009

Sporting Goods manufacturer and distributor with $125 million in revenue in the US and over $450 million globally (FY -2009).

Chief Information Officer (2000–2009)

Information Systems Executive responsible for leading information technology strategies and initiatives for North American

operations including applications (SAP) development, support and maintenance. All infrastructure support and maintenance:

MS windows servers, MS Windows desktop OS, MS suite of collaboration applications (Exchange/Office/SharePoint),

WAN/LAN/WLAN, Avaya and Intertel PBX systems, network design and security, VOIP solutions, VPN and PPTP solutions

and all helpdesk support initiatives. Assigned additional responsibilities in 2007, added the role of Director of Distribution,

assuming responsibility for all North American distribution centers, customer service, and logistics operations. Responsible for

over $9M annually across several cost centers as well as over 10-15 direct reports and 75-85 indirect reports.

IT Leadership Highlights:

• Led several successful and on budget SAP implementations/upgrades within the HTM group’s North America

offices which saved the organization more than $2M in contractor/consulting costs by establishing and utilizing an internal

SAP competency center. All projects completed on-time and within budget.

• Directed VMware ESX Virtualization initiative which led to a 75% reduction in physical servers and saw over

$150K annual savings in server maintenance and licensing costs. Additional savings of approximately 50% in power

reduction also realized.

• Championed several corporate saving initiatives coordinating several vendor audits, which resulted in significant

corporate savings. In one case, this project led to saving of over $300K annually for voice services. Identified several

other cost savings opportunities in the area of consolidation of IT maintenance/equipment agreements and software

contracts which resulted in approximately $150K in annual savings.

• Managed SOX 404 (IT operations and Security) compliancy effort for the North American IT operations which was

approved by corporate auditing firm.

• Led “in-source efforts” of EDI (Electronic Data Interchange), which ultimately saved the organization well over

$200K in service fees and over $500K in vendor chargeback’s.

• Developed, wrote and implemented several corporate IT policies – Network and Perimeter Security - Backup and

Recovery – E-mail usage and Retention – Internet usage – Helpdesk SLA.

• Implemented Warehouse Automation initiative which resulted in efficiencies and cost savings viewed by the

organization as “game changing”. The organization saw incredible productivity gains and reduced headcount (over $200K)

and gained the ability to have real-time and accurate inventory data.

Operations Leadership Highlights:

• Led “in-source efforts” of $1.5M 3PL Business. This effort involved the design and build out of a new DC, hiring

management and operational staff, appropriating equipment, establishing and renegotiating new and existing vendor

agreements. The effort is estimated to save the organization over $650K per year over 5 years. There was also no

disruption to customer deliveries during this transition.

• Managed the full reorganization of the primary N.A. Distribution Center moving CSI scores from a previous

ranking of 6 out of 6 for On-Time and Accurate Shipments, on a semi-annual industry recognized customer satisfaction

survey to a position of number 2 in under 20 months. A key element to this dramatic jump in the rankings was the increase

in the Same Day Shipping percentage from 80% to a consistent 99%.

• Led an analysis of warehouse operation team member processes and established metrics which resulted in

reduced O/T hours for FTE by more than 75% and reduced the need for temporary labor by more than 85% with no

degradation of service to our customers.

MIS Director (1996 – 2000)

Directed technology professionals in the development and support of core business systems, applications and reports. Initiator

and leader of move from Legacy Big Iron infrastructure and dumb terminal technology to P.C.’s running Client Server

Technologies.

• Implemented redesign and deployment of core reporting modules within JD Edwards ERP System. This initiative

resulted in delivery of a real-time reporting system for the sales force. This new system gave management complete

visibility into the daily sales of the organization. Management now had current sales data by product line, sales territories,

product categories and sales persons and could now make adjustments to the business to ensure sales forecasts were

realized.

• Led selection and implementation of first corporate LAN/WAN and E-Mail System.

• Developed corporations Y2K initiatives which resulted in no loss of time, money or data.

COMPUTER APPLICATION SPECIALIST INC., Beltsville, MD 1990 - 1996

Senior Associate

Managed professional teams of up to five programmers in the development, support and maintenance for two legacy products

(MPact - Membership plus Accounting) and (DMS - Donor Management System). This involved defining new ideas for the

legacy products, scheduling design meetings, coordinating workflow between programmers and monitoring completion of

assigned tasks.

• Led project teams in the design, prototype, creation and installation of such applications as a General Ledger system with

variable length account number structure.

• Designed software enhancements and analyzed user requests for software changes. Managed full software development

life cycle. Increased software function, client and employee satisfaction. Reduced testing time through the establishment of

standard testing procedures and decreased follow-up program fixes by 25%.

CIC/DISC CORP., New York, NY 1987 - 1990

Senior Programmer Analyst

Using database development software created interactive and batch financial systems for banks, mutual funds, and insurance

organizations. On-line applications developed were mutual fund marketing, inventory, customer maintenance and sales

processing. Managed large-scale implementation projects, which included data conversions and system installations.

EDUCATION

B.B.A., Computer Science, Bernard M. Baruch College, New York, N.Y.

Tony R. Caesar Page 3

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AWARDS/PROFESSIONAL AFFILIATIONS

COMPUTERWORLD Premier 100 IT Leaders Honoree – 2007

Member - CXO – CIO/CTO Group

Member – Technology Executives Networking Group of Arizona

Member – The CIO Circle

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