Customer Service Sales

Brooke Howhannesian

***** ********** **., **** ******, CA 92211 949-***-**** abmi51@r.postjobfree.com

Sales Professional

Specialist in Building Long-Term Relationships and Increasing Bottom Line

1. Enthusiastic, motivated leader with excellent work ethic and natural leadership capabilities.

2. Outstanding written and verbal communications with exemplary interpersonal skills.

3. Resourceful, creative and flexible; able to adapt to changing priorities with positive attitude.

4. Solid skills in consultative and solution selling; recognized on many occasions for sales excellence.

5. Establish high-profit accounts with superior retention levels and client loyalty.

6. Successful interaction with colleagues and clients at all levels of business operations.

7. Ability to complete full spectrum of sales cycle. Skilled in account strategy, proposals, presentations, contract negotiations, and account management.

8. Ensure customer service and satisfaction is afforded highest attention and priority.

Key Competencies

Closing Sales Information Analysis Solution Selling

Client Consultation Building Referrals Increasing Market Share Win-Win Negotiations

Problem Resolution Relationship Cultivation Team Leadership

Professional Experience

John Laing Homes, Irvine, CA December 2003 – January 2009

Design Studio Sales Consultant, Luxury Division

Developed and managed personal design/construction plans for home buyers in luxury, semi-custom, new home communities. Coordinated extensively with interior designers, architects, subcontractors, and suppliers to create “dream homes” for clients, while delivering 100% of homes within builder timelines.

Accomplishments:

1. Sold over $6 million in options.

2. Responsible for highest options sale for one buyer for entire division: $1.1 million.

1. Sold an average of $500,000 in builder options per client, including both standard and a variety of complex custom options.

2. Recognized as John Laing Homes “Design Consultant of the Year” in 2007.

3. Guaranteed optimal levels of customer satisfaction; increased positive results of home buyer surveys by 25%.

4. Established a sales center/design studio at premier Beverly Hills condominium community.

5. Coordinated and displayed all sample materials.

6. Categorized and assembled presentation literature and researched and procured promotional gifts for buyers.

7. Combined efforts with sales and marketing professionals and outside software consultants in support of integrating a state of the art, online options catalogue and virtual model home tour.

Brookfield Homes, Costa Mesa, CA May 2002 – May 2003

Design Studio Sales Consultant

Assisted buyers in choosing design schemes for multiple new home communities. Sold an extensive array of structural and finish options, including electrical, plumbing, cabinetry, custom paint and appliances. Designed and sold custom countertops, flooring and window coverings while regularly monitoring installation of options.

Accomplishments:

1. Sold over $600,000 in builder options in one year.

2. Selected as design consultant for builder partnership with University of California, Irvine,

Campus Housing Authority (ICHA).

1. Increased positive results of home buyer move-in surveys by 30% from previous year.

Taylor Woodrow Homes, Irvine, CA August 1998 – December 2001

Design Department Field Director

Supervised designers and assistants as a department to sell extensive options program in San Diego, Orange, and Los Angeles counties. Developed and offered comprehensive training, education, pricing strategies, and product information for all on-site design teams while implementing and applying company policies and procedures. Negotiated with home buyers, subcontractors and vendors for issues pertaining to design and collaborated efforts with all departments to facilitate escrow closings and increase profits. Calculated, maintained and distributed monthly commissions for designers and other team members.

Accomplishments:

1. Surpassed projected average sales per community by 30%.

2. Helped generate over $7 million in overall options sales company-wide.

Design Department Field Manager

Managed team of four designers/design assistants in 400-home master planned community in Los Angeles County. Promoted and developed sales of all standard and custom options.

Direct liaison between home office in Orange County and Los Angeles based design team.

Accomplishments:

1. Developed new systems and processes to streamline communication with field and office staff.

2. Ensured delivery of excellent customer service and increased overall quality of home buyer experience.

Assistant to Design Department Field Director

Provided extensive assistance in all areas to support the senior manager which included; administration, sales, design, and customer service while sustaining maximum levels of interaction with home buyers, designers, subcontractors, suppliers and other departments.

Education

Bachelor of Arts

University of California, Santa Barbara, CA

Political Science, Graduated With Honors

Continued

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