Management Manager

James W. Trotter, PMP

**** ******** ****** **********, ******** 60062

(847) 498-1032h (847) 800-5340c abmi3s@r.postjobfree.com

Linked-in Profile: http://www.linkedin.com/in/jameswtrotter

EXECUTIVE PROFILE

Change Management Human Capital Development P&L Responsibility

Reorganizations Operations Global Project Management & Program

Leadership

Passionate about making change work. Recognized as an experienced change agent with proven success in

domestic and international business leadership. Proactive. Focused on optimal performance. An effective

communicator who will institute strategic initiatives to effectuate positive change, efficiency and increased

profitability.

A uniquely qualified leader of projects and people. Time-tested, ensuring the effective execution of

simultaneous projects without compromising quality, timeliness or functionality. Adept at consensus

management and identifying and leveraging the strengths of multiple stakeholders. Developed successful

alliance campaigns in environments where growth and accountability were paramount. Extensive

qualifications in the following competencies:

Stakeholder Analysis Training & Curriculum Development

Strategic Planning & Vision Contract Negotiations & Closing

Organizational Development Project Management & Implementation

Alliance Relationship Management Direction, Re-engineering of Mission &

Focus

CAREER SYNOPSIS

Whirlpool

INDEPENDENT CONSULTANT – SUBCONTRACTED BY ACCENTURE

• Initiated a Change Tracking survey for the Accenture client, Whirlpool.

• Participated in developing self-directed learning (training) based on previously instructor led training.

• Supported communications efforts for the Whirlpool AMS conversion program including maintaining portions of a Share Point

site, scheduling training sessions, and other activities related to Organization Change Management.

• Interaction with both internal Accenture executives and client executives

Sand Technology, Montreal, Canada 2001-

Present

Retained by a software firm as Alliance Director, focusing on building effective alliance/resale relationships

INDEPENDENT CONSULTANT

Establishing a new organization function -- Developed the “rules” for developing and managing alliance

relationships with systems integrators and secured buy in from senior management and sales force

leadership.

Creating on-demand training -- Developed on-demand training for business partners and clients.

Roll out of new technologies and processes -- Managed an installation project for a US Government

project including assuring user acceptance of the new technology. Oversaw delivery of the training

including training of systems personnel and non-technical end users.

Assuring successful roll out of technology for non-technical personnel -- Developed a methodology to

support non-technical personnel to interrogate large amounts of data to conduct direct inquiries to

identify potential tax “cheaters.” Published an article in a publication directed to a readership of tax

authorities.

Introduction of new technologies -- Oversaw implementation of new technologies for alliance partners

and end user clients including identifying obstacles to the change, integrating end-user points of view,

training roll out, etc.

Building business cases -- Developed business cases (and a reusable business case template) and

proofs of concept for introducing new technologies and methods.

Managing issues and risks -- Developed and managed processes for identifying, prioritizing and

resolving issues and risks.

Accenture, Northbrook and Chicago, IL 1985- 2001

Accenture is a global management consulting firm working on all aspects of integrating business solutions in areas of strategy,

technology, people and processes.

SENIOR MANAGER – ALLIANCE MANAGEMENT

SENIOR MANAGER – BUSINESS ARCHITECTURE & PROCESS DESIGN

PROGRAM DIRECTOR - PROGRAM & PROJECT MANAGEMENT

MANAGER - CHANGE MANAGEMENT SERVICES DIVISION

MANAGER - PROFESSIONAL EDUCATION DIVISION

Training -- Developed and managed firm wide (global) curriculum for internal training in banking and oversaw

development of training and delivery of courseware to support the curriculum. (budgeted resources of $1.3 million)

Leadership -- Built and managed a staff of 30+ individuals to plan and implement the introduction of a new

consulting practice in the arena of Change Management. This included oversight of the development of training,

practice support tools, and methodologies to create the practice and grow it from 250 people to 1,600 people over

a three year period. Developed credible measures and targets for the practice as a whole.

Measuring change -- Oversaw development of change readiness assessment techniques, communications

methodologies and support tools for the practice.

Developing approaches to complex issues -- Led the proposal team that won the work and managed the project

for high level organization, curriculum design and performance support at a newly emerging Eastern European

bank. The initial project earned $500K in fees and led to a larger $30 million engagement.

Executive coaching -- Coached senior executives in how to deal with communicating with personnel directly

affected by changes in practice structure and leadership.

Program & Project Management -- Developed methodologies for Program and Project Management and integrated

these concepts and methods into other Accenture service offerings. Oversaw the roll out of the new

methodologies and training to the general Accenture consulting practice.

Organization change management -- Planned and implemented the dissolution of the central Change

Management headquarters function including placement of all headquarters personnel into the field practice.

Managing enterprise-wide change -- Developed the infrastructure for managing the centralization of key support

areas for the Firm including consolidation of key functions (staffing, management reporting, etc.) to support the

practice overall. Developed the dashboard reporting approach to improve monitoring overall program progress

and resolution of issues.

Managing sponsor support -- Developed a series of workshops directed toward “improving partner perceptions and

attitudes toward the organization changes” and conducted the workshops to reach 1,600 Accenture partners within

2 months. Developed an attitude survey instrument that was used as part of the workshop to measure partner

attitude changes. Developed a feedback mechanism to assure that open questions and issues were resolved

quickly.

Aligning technical support to organization change -- Implemented processes that provided an orderly way to deal

with changing definitions of data elements to assure that organizational reporting requirements were reflected in all

key systems. This required securing “buy in” from business unit leadership as well as senior managers of support

systems.

Building alliances with third parties -- Developed and secured alliance relationships with third party technology

providers to build an ongoing set of client service offerings and deploy the capability to the Accenture Customer

Relationship Management practice.

EDUCATION & TRAINING

Kellogg Graduate School of Management at Northwestern, Evanston, IL

Master of Business Administration with a concentration in Finance and Accounting

Pacific Lutheran University, Parkland, WA

Master of Arts degree in Social Science/Human Relations (Human Resources Management)

Grinnell College, Grinnell, IA

Bachelor of Arts degree in Philosophy and Political Science

ASSOCIATIONS, LICENSES & COMMUNITY

Boy Scouts of America: Scoutmaster

Northbrook Public Library: Former Member, Board of Trustees

PMP Project Management Institute, Inc: Project Management Professional Certification

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