High School Director

Palmer H. Muntz

**** ******** ***

Fort Wayne IN 46835

Home: 260-***-**** ? Cell: 260-***-****

abmi2v@r.postjobfree.com

______________

Professional Experiences

Lincoln Christian University Lincoln IL

Enrollment Management Consultant March 2009 to Present

Lincoln Christian is a small institution in a very small town in Central

Illinois, consisting of three schools with a total of just over 1000

students. Growing out of the Bible college movement, it has been

transitioning into a hybrid institution offering liberal arts,

professional training, service learning and theological studies. The

undergraduate admissions office had been without an effective leader for

several years and in 2008-09, LCU experienced its third consecutive year

of declining traditional undergraduate enrollment.

Responsibilities

. Function as Director of Undergraduate Admissions and manage the

admissions office.

. Serve as a consultant to the administration for the purpose of evaluating

and revising traditional undergraduate recruitment and admission efforts.

. Provide guidance regarding the possibility of unifying three separate

admission operations-traditional undergraduate, adult education and

seminary-into one unit.

Accomplishments

. Identified and took steps to satisfy key needs in the University's

admission efforts, specifically to grow the pool of prospective students,

refine and expand communications with students, standardize academic

scholarships, establish an effective telecounseling program, increase the

budget and grow the size of the staff.

. Responded to a presidential directive to devise and carry out a broad-

based scholarship program designed to jump start new student recruitment

efforts for 2010-2011.

. Directed the steps necessary to better utilize the office's CAMS software

both to gather data and report on it and to adapt it for use as a

Customer Relationship Management tool.

. Overcame challenges related to a broken and dysfunctional office

environment. Reorganized staff responsibilities based on employees'

strengths and the office's needs. Completed successful searches to

strengthen and round out the admissions team.

. Rebuilt the confidence of the faculty in the Admissions Office's

competence.

. Streamlined the application and admission process while maintaining

quality control and remaining true to the institutional mission.

. Expanded outreach efforts and played a key role in the development of new

publications.

. Increased the number of campus visit events and their promotion.

. Successfully dealt with the challenges of a name change from Lincoln

Christian College and Seminary to Lincoln Christian University.

. Reframed marketing messages to better reflect and promote LCU's

distinctive place in higher education, specifically downplaying its

identity as a "Bible college" while promoting its strong core of Bible

courses in an interdisciplinary environment.

. Established a good working relationship with the Financial Aid Office and

the two other admission offices on campus.

Taylor University, Fort Wayne Campus Fort Wayne IN

Associate Vice President for Enrollment Services July 2007 to September

2008

TUFW functioned as a largely autonomous campus under the Taylor

University umbrella, offering residential programs for traditional

students, "reduced residency" programs for working adults and online

degrees. The Fort Wayne campus had an enrollment of 1000 when the board

announced its closure in October 2008.

Responsibilities

. Oversaw recruitment, retention and financial aid functions.

. Managed an operations budget of approximately $900,000.

. Supervised the director of admissions and the director of financial aid

who in turn led nine staff plus student workers.

. Oversaw all aspects of advertising with respect to enrollment efforts and

held final sign-off on all recruitment-related marketing.

. Served on the Chancellor's Council. Chaired the Student Success Workgroup

(i.e., retention committee).

Accomplishments

. Increased freshman and transfer enrollment by approximately 8% over the

previous year. When the board decided to close the campus, applications

were up by 40% over the previous year at that time.

. Instigated a significant improvement in the quality of communications

with external audiences.

. Facilitated discussions leading to new considerations regarding pricing.

. Restructured the Admissions Office and hired an entirely new staff.

. Oversaw TUFW's first forays into telequalification of prospective

students using an outside vendor and the implementation of a new customer

relationship management software.

. Launched the TUFW YouTube Challenge.

. Through involvement with the National Association for College Admission

Counseling, raised TUFW's profile nationally with high school guidance

counselors.

Oregon Institute of Technology Klamath Falls OR

Director of Admissions May 2000 to June 2007

OIT, with an enrollment of 3100 undergraduates, specializes in allied

health, engineering and technology. During my time at OIT-one of

Oregon's seven public universities-programs were also offered in

Portland, Medford, LaGrande and Bend, Oregon, and at Fort Lewis and for

Boeing in Washington.

Responsibilities

. Oversaw all aspects of OIT's admission functions as well as recruitment

for the main campus, cooperating and coordinating with recruitment

efforts for other locations.

. Managed an operations budget of $600,000 and directed eight staff and

twelve student employees.

. Chaired the Admission Committee; served on the International, Affirmative

Action and Distance Education Advisory Committees, Graduate Council and

Curriculum Planning Commission.

Accomplishments

Increased applications received by 21% in first year on campus,

contributing to a record enrollment of 3088 in Fall 2001, then received

7.5% more applications for Fall 2002 than 2001.

In fiscal year 2003, faced with a 25% reduction in staff and a 29% cut in

operations budget, still achieved a record number of applications, 8% more

than for Fall 2002. Each year from 2001 to 2004, a new record was set for

applications received.

For Fall 2006, following the first decline in applications during my

tenure, bounced back to record an 8.6% increase in applications and 3.8%

increase in new student enrollment. The following year, Fall 2007, saw an

improvement in new student enrollment to 752 from 706, based on an

improvement in application to enrolled yield and an overall enrollment

increase of 5.1%, the best in the Oregon University System that year.

Was a key participant in the ad hoc Student Success Workgroup, strategizing

and implementing several significant initiatives to improve student

retention and achievement.

Played a key role in the campus wide review and revision of admission

standards for Fall 2004.

Modified and directed the institution's academic scholarship, transfer

scholarship, Western Undergraduate Exchange, and California reciprocity

permit policies. Refined the academic and diversity scholarship programs

to allow greater flexibility in the packaging of financial aid and enhance

marketing efforts aimed at key audiences. Average freshman GPA increased

to 3.29, third highest in the Oregon University System for Fall 2001, and

to 3.5 by Fall 2005.

Created new scholarship program and Rapid Response program to build

relations with local schools. Implemented incentive program waiving

application fees for certain early applications.

Created the marketing theme "Different. Better. OIT." upon my arrival at

OIT.

Worked with Carnegie Communications in the creation of a geodemographic

profile of OIT students and implementation of a response to that study.

For the first time in school history, designed a comprehensive recruitment

plan and instigated the reporting of admission figures by each campus and

major rather than only in aggregate.

Successfully completed the dismissal of a deficient employee while

protecting staff morale. Disciplined and recovered a key staff member

struggling with alcohol dependency.

Campus visit and student ambassador efforts were appreciably enhanced.

Developed an office policies and procedures manual.

Capitalized on my role as president of the Pacific Northwest Association

for College Admission Counseling to build relationships and gain entry into

new high school markets in the region.

Asbury University Wilmore KY

Associate Director of Admissions August 1995 to May 2000

Asbury is a highly respected nondenominational liberal arts institution

founded in 1890 in a small town just outside of Lexington. While I was

there, enrollment was approximately 1200 undergraduates, mostly

traditional-age, residential students.

Responsibilities

Assisted in the direction of office activities, especially the supervision

of counseling staff. Served as Acting Director during the Dean's 1997

sabbatical.

Reviewed application files and made admission decisions in accord with

established guidelines.

Managed international student admissions and the awarding of international

student aid.

Acted as the front-line representative in recruiting students from the

Midwest and West through school and church visits, financial aid talks, the

"Be a Salt Shaker" presentation, home visits and college fairs.

Served on the College's Multicultural Affairs Committee.

Achievements

Instituted the Top 40 hot prospect plan, the "Hot Tips for Admissions"

student referral effort, and school visit evaluations. Also implemented

new uses for the College's database.

Supervised the composition and design of the Asbury Today admissions

newsletter in cooperation with public affairs staff.

Developed new presentations for high school and church audiences-including

"Be a Salt Shaker" and "Get the F.A.C.T.S."-that expanded Asbury's access

to prospective students and played a role in securing a record freshman

class enrollment in Fall 1997.

Corban University Salem OR

Director of Financial Aid November 1994 to July 1995

Director of Admissions and Financial Aid August 1991 to November

1994

Corban is a liberal arts institution that had fewer than 260 students in

1984 and grew to approximately 700 students, including degree-completion

students, by 1995. Formerly known as Western Baptist College, it has

become more interdenominational over the years and has gone from a Bible

college to a comprehensive institution offering programs in the liberal

arts and professional studies to more than 1200 students.

Responsibilities

Supervised a staff of up to eight and chaired the Admissions and Financial

Aid Committees.

As Director of Financial Aid, managed a student aid budget in excess of $4

million annually.

Interpreted and implemented Federal, state and institutional aid program

policies.

Represented the College throughout the West Coast and in Asia.

Achievements

Used team decision-making and goal setting to inform and motivate staff to

secure record numbers of applications. In first two years as Director of

Admissions, increased total applications received by over 40%, enabling the

College to meet FTE goals and playing a key role in record enrollment

levels.

Recognized the regional nature of the College and increased in-state

application totals by 52% in two years.

Created the "Real People . . . Unreal Results" advertising theme.

Maintained a student-centered atmosphere based on service and integrity.

Streamlined and updated financial aid office and student employment

procedures.

Prepared for the implementation of the Federal Direct Student Loan Program

and began a financial aid leveraging program.

Implemented creative recruiting strategies, including the "Wings to

Western" program, Home School Weekend and the scholarship search incentive

program.

Instituted the WTV (Western Tru-Vu) student ambassador program.

Completely revamped the telecounseling program.

Other positions held at Corban included:

Retention Coordinator (part-time) July 1989 to June 1990

Public Information Assistant (part-time) September 1988 to June

1989

Assistant Director of Admissions July 1987 to September 1988

Admissions Counselor February 1984 to June 1987

Whitworth College Spokane WA

Assistant Chaplain and Resident Director August 1990 to July 1991

Oregon State University Corvallis OR

Financial Aid Assistant (part-time) September 1988 to June 1990

Education

Oregon State University

M.Ed. (1990) in College Student Services Administration

Corban University (formerly Western Baptist College)

Th.B. (1983) in Pastoral Ministries and B.S. (1982) cum laude in

Pastoral Ministries

Selected Honors and Professional Involvement

National Association for College Admission Counseling:

Editorial Board 2001-2004.

Seal of Approval Committee 2005-2008.

Advanced Professional Recognition Opportunities Certificate, earned

October 2001.

Pacific Northwest Association for College Admission Counseling:

President 2006-2007.

President-Elect 2005-2006 and 2006 Conference Co-Chair.

Executive Board 2002-2007.

NACAC Assembly Delegate 2002-2005 & 2006-2007, Chief Delegate 2004-2005 &

2006-2007.

Awards Committee, 2001-2002.

Illinois Association for College Admission Counseling:

Communications Committee, 2009-present

North American Coalition for Christian Admissions Professionals:

Board of Directors, Southeastern Regional Representative, 1996-1999.

Western Regional Service Award, 1994

Pacific Northwest Regional Service Award, 2003.

Association for Christians in Student Development:

Received a grant in 1992 to develop residence life training materials for

national distribution: Resident Assistant Training Manual on Computer

Disk, published in 1994.

Kentucky Association of Collegiate Registrars and Admissions Officers:

International Education Committee 1997-98.

Admissions, Practices and Policies Committee 1998-99.

. Western Association of Student Financial Aid Administrators:

Conference Committee 1993-94.

Selected Publications

Muntz, P. and Crabtree, D. (2006, Summer). All together different: The

world of Christian higher education." The Journal of College Admission, pp.

16-21.

Muntz, P. and Seipp, D. (2004, Winter). Life on the margins. The

Ambassador. Retrieved Oct. 7, 2004 from

www.gospelcom.net/naccap/ambassador/winter_04/2.html. Text available upon

request.

Muntz, P. (2002, Winter). R-E-S-P-E-C-T in rejection. PNACAC News, pp. 5-

6.

[Muntz, P.] (2002). Should Christians Borrow for College? Washington:

Council for Christian Colleges and Universities. Retrieved Oct. 7, 2004

from www.christiancollegesearch.com/faq/contentID.3/default.asp. Text

available upon request.

Muntz, P.H. (2000, June/July). Reaching prospective students

electronically. NACAC Bulletin, pp. 16-17.

Muntz, P.H. (1999, Spring/Summer). How college counselors can do financial

aid presentations. The Journal of College Admission, pp. 16-21.

Muntz, P. (1997, Fall). Get the F.A.C.T.S. about financial aid. Choice,

p. 3. Ft. Wayne (IN): Innovative Edge. (Revised and reprinted several

times in various publications and on the Internet.)

Muntz, P.H. (1997, July/August). Visit your future today. Campus Life,

p. 49. Carol Stream (IL): Christianity Today, Inc.

Muntz, P.H. (1994). Achieve your college dream with financial aid. The

1995 Christian College Handbook, pp. 46, 48, 50-52. Evanston (IL): Berry

Publishing Services, Inc.

(Revised and reprinted numerous times in various publications from 1995

to 1998.)

Muntz, P.H. (1990). Leadership Development Approaches. Salem, OR:

Willamette University. (ERIC Document Reproduction Service No. ED 314

698).

Muntz, P.H. (1989). Secularization of Church-Related Colleges or

Universities: Willamette University, A Case Study. Corvallis, OR: Oregon

State University. (ERIC Document Reproduction Service No. ED 322 820).

Selected Book Reviews

Muntz, P. (2005, Winter). [Review of Good to Great: Why Some Companies

Make the Leap . . . And Others Don't]. The Journal of College Admission,

pp. 26-27.

Muntz, P. (2004, Spring). [Review of Millennials Go to College]. The

Journal of College Admission, pp. 26-27.

Muntz, P.H. (2000, Summer). [Review of Going to College: How Social,

Economic and Educational Factors Influence the Decisions Students Make].

The Journal of College Admission, pp. 30-31.

Selected Professional Presentations

Muntz, P., Berquist, G., Kuiper, D., and Thompson, C. (2003, October).

All Together Different: The Diverse World of Christian Higher Education.

National Association for College Admission Counseling conference, Long

Beach CA.

Muntz, P. (2002, August). PASS: It's an Oregon Thing. Northwest NACCAP

Drive-in, Newberg, OR.

Muntz, P. (1999, May). The Whys and Hows of Financial Aid. National

Association of Christian College Admissions Personnel conference, Newberg,

OR.

Muntz, P. (1995, May). Tool Time! How to Do Your Own Financial Aid

Presentations. National Association of Christian College Admissions

Personnel conference, Wilmore, KY.

Muntz, P., Coker, A., and Sylvester, M. (1994, July). Enrollment

Management, Recruitment and Retention: How Does Financial Aid Fit In?

Oregon Association of Student Financial Aid Administrators' Summer Drive-In

Workshop, Salem, OR.

Muntz, P.H. and Leithold, B. (1994, June). Short Cuts: The Automated Way

to Write an RA Manual. Association for Christians in Student Development

conference, Santa Barbara, CA.

Muntz, P. (1993, September). From What to Why: Communicating Your

Features and Benefits. Northwest NACCAP Kick-Off, Portland, OR.

Mandeville, R.G. and Muntz, P.H. (1991, October). Using the CSU Cube as a

Model in Responding to Student Suicide. Northwest College Personnel

Association conference, Newport, OR.

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