Sales Customer Service

LINDA KLOUDA

**** * ******** **., **********, AZ 85257

Home: 480-***-****

Cell: 480-***-****

abmi18@r.postjobfree.com

SUMMARY

Ambitious, creative marketing professional with experience in project

management, luxury training programs, new product launches, marketing

communications and merchandising support. Background includes showroom,

program, operations and facilities management, designing marketing

collateral, website development and administration, user training and

customer service. A self-starting, detail oriented individual who works

well with others to meet goals through strong organizational, communication

and managerial competencies. Committed to innovative and imaginative

thinking.

PROFESSIONAL EXPERIENCE

BSH HOME APPLIANCES CORPORATION, Huntington Beach, CA 2007-Present

The world's third largest leading manufacturer of luxury household

appliances sold under Bosch, Thermador and Gaggenau brands in the United

States.

Showroom & Program Manager, Scottsdale, AZ

Comprehensive responsibility for showroom and national training center,

including program management, development and condition of displays,

contractor/vendor management, product mix, trade marketing programs,

consumer services and staffing .

. Managed the company's first showroom build out including coordination

of timeline for on-time delivery and installation during build out

facility that opened January 2009.

. Successfully manage 44+ programs annually that include 1000+ trainees.

. Recognized by company for outstanding program management for program

experiences.

. Continuously manage tenant improvement projects that meet training and

sales goals.

. Develop all trade marketing programs and events executed within the

showroom.

. Build and maintain relationships with industry contacts, coordinate

events and training programs

MAYTAG CORPORATION, Newton, IA 2000-2006

A $4.8 billion U.S. producer and marketer of household appliances,

commercial appliances and foodservice products that are sold globally.

Whirlpool Corporation acquired Maytag in April of 2006.

MAYTAG INTERNATIONAL, INC., Schaumburg, IL

Senior Merchandising Specialist, (2005-2006)

Managed marketing, merchandising and communications activities for

international markets, including a $1.5M budget with an emphasis on new

product introductions. Managed and developed one Communications

Specialist.

. Developed marketing communications strategies and messages for new

product launches, which generated excitement and educated sales force

on product features and design.

. Served as chief copy writer and editor for compelling product

brochures, specifications, sell sheets and packaging for distributor

sales markets, including writing feature/benefit copy for

international markets which strengthened sales.

. Directed vendors on graphic design and printing to create material

that met brand standards.

Linda Klouda Page 2

. Controlled online marketing communications tools, identified

information needs and developed content to fill those requirements

that met customer desires.

. Enhanced the functionality of the digital asset management system

(askmaytag.com) by promoting the site and administering access that

led to satisfied customers.

. Presented, trained and administered intranet access of the

communications tool (Sales Force Connection) for employees, which

allowed access to marketing materials, inventory status, sales

information, pricing and procedures.

. Successfully managed $1.5M in marketing and co-op advertising budgets,

stayed within budget while achieving promotional goals.

Marketing Specialist, (2003-2005)

Led the small appliance category product planning and development. Managed

licensing and pricing for international regions and subsidiaries.

. Analyzed international market opportunities and brand strategy in

small appliances by researching and collecting data to facilitate new

business growth.

. Developed pre-launch proposal for small appliances, including

development of a stand mixer and blender for Europe, Australia, and

the Middle East.

. Increased and supported business development and brand awareness that

led to $125,000 in new licensing opportunities in global markets where

brand was moderately recognized.

. Served as point of contact between the company and distributor,

analyzed contracts and increased signed distributor agreements by 20%

over a two year period, taking agreements from 200 to over 250.

Senior International Sales Coordinator, (2000-2003)

Conducted department training of international order processes, procedures

and international regulations for over 10 employees.

. Motivated and led five employees during probationary training period

to achieve a high level of efficiency.

. Implemented the first departmental guide book, developed and

documented procedures and processes resulting in significant gains in

productivity.

International Sales Coordinator, (2000)

Supported international sales team and distributors in processing and

arranging for shipment of product orders.

. Managed customer service responsibilities and was promoted to Senior

International Sales Coordinator after five months.

. Advocated a team environment to ensure total coverage of assigned

international territories to meet customer needs.

. Achieved 98% accuracy and efficiency in processing orders, well above

department guidelines of 80%.

EDUCATION

Associate's Certificate in Project Management, The George Washington

University, D.C., 2007

MBA, Marketing, Northern Illinois University, DeKalb, IL, 2003

BS, International Business, Illinois State University, Normal, IL, 1999

Contact this candidate